We stayed here at the beginning of our India trip and it was a terrible introduction to India. Firstly our pre arranged airport pick up never arrived and we had to pay to take a taxi to the hotel (they were not answering their phones). When we arrived we were told that the driver had experienced a problem with his car on the way to pick us up. We checked in and were shown to our room, which was filthy and smelt damp. The towels and bed sheets were also filthy. We were pretty hungry and so we took a look at the menu for the hotel restaurant, and found dead bugs in the menu - for some reason we didn't feel that hungry anymore! When it came to check out we insisted that the hotel pay the money that we had had to pay out for the taxi when their "free pick up" never arrived. The hotel said that they could not refund the money because they did not have proof that we had confirmed our airport pick up. Obvious question - why was the driver "on his way to get us" if we had not confirmed the pick up. Luckily I was able to show the email proving confirmation of the pick up, and as a result the hotel did refund us the taxi fare. We wanted to pay our bill by card (we had been told previously that we could), but "the card machine wasn't working". We were glad to leave.
- Official Description (provided by the hotel):
- About Hotel Milan DX Drawn by the enthralling experience that the modernized yet historical Delhi offers, travelers are heading towards India in large numbers. Hence the numbers of hotels is increasing every day to fulfill the tourism needs of Delhi. In such a scenario it is difficult to find the right accommodation that attends to all your needs. Whether it is the thrill of a vacation or the responsibilities at work that bring you to Delhi, you are sure to find Hotel Milan Deluxe, playing host to all your leisure and business requirements. ... more less
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