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“Well Appointed and Good Location”

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Hilton Garden Inn New Delhi / Saket
Ranked #46 of 713 Hotels in New Delhi
Certificate of Excellence
Reviewed February 27, 2013

We stayed here for two nights after arriving in India from the US. The mall is attached to one shopping mall and very close to two others. I do wish the location was a little closer to the airport (in Mumbai, there is a very nice row of hotels along to main road out of the BOM for the weary travelers coming in from Europe or the US).

We found the service to be excellent. Of course the hotel was clean and quiet, that is a minimum bar. The attractive decor and modern amenities in meant that the hotel easily cleared that hurdle. If you are used to four star hotels in Europe and North America, you will not be disappointed by this place; indeed, it is a clear step or two up from the three-star limited service HGIs in the US, which I stay at often.

We did not spend a lot of time in the hotel as we were in Delhi to visit family and were out and about most of the time. However, the breakfast buffet was of high quality, though there is some confusion in India as to whether eaters at a buffet need to be served their food by the waitstaff. Sometimes we were allowed to get our own food but at other times, the waiters insisted on bringing it to us.

  • Stayed: January 2013, traveled with family
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Thank Chintan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded February 28, 2013

Dear Chintan A,

My team and I are delighted that you and your family enjoyed your brief stay at Hilton Garden Inn New Delhi Saket.

It is rewarding for the team to receive your compliments of their good hospitality and service. We are also glad that you were happy with our breakfast buffet spread. However, we are sorry if you found our breakfast service confusing. Whether at reception or at India Grill, the team is dedicated to delivering the best personalised service and they do so with enthusiasm. As with all buffet spreads, it is self-service but as a gesture, the team is happy to assist guests to get their food to the table.

Thank you for staying with us and we look forward to having you all with us again when you next return to New Delhi.

Yours sincerely,
Satya Prakash
General Manager

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947 - 953 of 1,313 reviews

Reviewed February 25, 2013

We stayed for two nights at this hotel during our transitional visit to other places.
The staff and service is really nice. The breakfast staff in the hotel - is very friendly, too. We had two children with us - and it was very comforting for all of us to be accommodated in one room. Although, there was a slight leak in the bathroom where the water seeped out - the staff was prompt to fix it - and when they could not fix it the second time (and we were there only for two nights) they offered us complimentary dinner.
The extra bed was big enough for both our kids - which was really nice - as compared to other hotels we have stayed.
Good, clean place to stay.

  • Stayed: December 2012, traveled with family
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Thank Newbie2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded February 28, 2013

Dear Newbie2007,

Thank you for your kind review of Hilton Garden Inn New Delhi Saket, it is a pleasure knowing that you and your family were comfortable and well-looked after during your stay.

We apologise once again for the bathroom leakage but are nevertheless pleased that this did not affect your positive experience with us. We hope to have you all with us again soon, and look forward to extending our unique Indian hospitality to you and your family once again.

Yours sincerely,
Satya Prakash
General Manager

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Reviewed February 22, 2013

I stayed here alone, and chose it deliberately as it was attached to a mall, with another close by, so it was safe for me to get around. The rooms were a bit tired, but overall, I would stay here again. The breakfast was a bit weird - it did not seem to be buffet style, and with charges for each type. Although I found out at checkout mine was included! The staff were friendly and helpful, and provided a packed lunch to take with me on my day trip. The shops at the mall were western, so don't come here for souvenirs. And if you are after a local experience - this is not the place for you!

  • Stayed: February 2013, traveled solo
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Thank Janine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded February 24, 2013

Dear Janine D,

Thank you for choosing to stay at Hilton Garden Inn New Delhi Saket, it was a pleasure having you with us.

Your feedback and insights from your experience are much appreciated and we are glad that you felt safe and well-looked after during your stay.

We are pleased to learn that you would be happy to stay with us again, and look forward to being of service to you when you next return to New Delhi.

Yours sincerely,
Satya Prakash
General Manager

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Reviewed February 22, 2013

A very conveniently located hotel right next to 3 famous malls. The hotel is quite new so the rooms have that fresh feeling. The staff are very friendly and helpful. Response to any room complaints is immediate. Both my wife and I were impressed. Excellent breakfast. The rooms are reasonably priced. If you don't want to spend $300 a night at a five star this is a great property in Delhi. The hotel also has a good gym and a pool.

  • Stayed: February 2013, traveled as a couple
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Thank Anant S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded February 24, 2013

Dear Anant S,

Thank you for sharing your kind thoughts and insights from your recent stay at Hilton Garden Inn New Delhi Saket. My team and I are pleased that you enjoyed your stay with us.

It is good to know that the warm and efficient service delivered by my team left you and your wife with a good impression. We are also delighted that you were happy with our guest room, facilities and especially our breakfast spread.

It was a pleasure having you with us and we hope to see you both again when you next travel through New Delhi.

Yours sincerely,
Satya Prakash
General Manager

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Reviewed February 22, 2013

An easy place to stay for our first visit to Dehli with young children. The pool was cold but the temperature was about 75 most of the time which meant they warmed up quickly when they came out of the pool and there is a warm jacuzzi for parents to relax while the children swim.

The staff were so helpful and the food fantastic. Relaxed atmosphere in the restaurant/bar.

The car/driver service was excellent, we used it several times to take trips around the city and out to meet friends, where the car waited while we ate which was very convenient and not expensive.

The only negatives for us was that we booked through Expedia but did not realise that breakfast was not included - so we had no spending money left! Also we stayed almost a week and there was no bath only a shower, which the children missed and would have made our stay a bit easier as it allows them to unwind in the evenings. Free wi-fi and business centre were welcome having had to book it/pay for it in other hotels during our stay.

Direct access to Mall from hotel which was convenient but lacked atmosphere (you could be any where in the world - M and S, Mothercare etc) so you are a bit isolated from the real Dehli directly on your doorstep but opportunities of course to go off exploring and nice base to come back to!

Room Tip: It was very convenient being on the third floor with young children - a few doors away from the pool...
  • Stayed: February 2013, traveled with family
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Thank Kitchen-Garden100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded February 24, 2013

Dear jmg968,

Thank you for spending your first visit to New Delhi with us at Hilton Garden Inn New Delhi Saket. We are delighed that you and your family were comfortable and enjoyed your stay.

We appreciate your positive feedback on the service delivered by our team members, our facilities and WiFi service. It is a pleasure knowing that our warm hospitality and food quality - especially the pancakes - highlighted your experience with us. However, we are sorry to learn that you had been allocated a guest room with no bath tub and have updated our records to ensure that your family is extended a room with a bath tub should you return for another stay in the future.

We look forward to welcoming you back and extending our unique Indian hospitality to you all once again.

Yours sincerely,
Satya Prakash
General Manager

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Reviewed February 21, 2013

The location is a big plus and takes care of everything else. The restaurant was another big plus and made our day when I stayed there. The service can be better than what it is, but overall a good experience, and I wont mind being there again.

  • Stayed: July 2012, traveled with family
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Thank ambience4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded February 22, 2013

Dear ambience4u,

Thank you for staying at Hilton Garden Inn New Delhi Saket, it was a pleasure having you and your family with us.

We are delighted that the hotel's location and our restaurant were highlights of your experience, but are sorry that our service levels fell below your expectations. Please be assured that we are addressing your feedback to ensure that we uphold the high standards of our service delivery for all our guests.

We certainly look forward to welcoming you and your family back when you plan your next well-earned break.

Yours sincerely,
Satya Prakash
General Manager

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Reviewed February 19, 2013

Good hotel with a bit more services than you would expect from Garden Inn brand: assistance with the luggage during check in, wide selection of Indian and international food during breakfast, bathrobes in each room, very friendly (!) and helpful staff. The hotel is part of big shopping center (actually there are 3 shopping malls joint together with the hotel): clean area, where you can have a walk, shop, eat etc. It is good place to stay for business travellers as well as for leisure guests.

  • Stayed: February 2013, traveled on business
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Thank Kvitochka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Satya P, General Manager at Hilton Garden Inn New Delhi / Saket, responded to this reviewResponded February 20, 2013

Dear Kvitochka,

Thank you for reviewing your recent stay with us, the pleasure was ours to deliver the warm Indian hospitality that contributed towards your positive stay experience.

We very much appreciate your kind feedback on the team's friendly service, our guest room and amenities, as well as our extensive breakfast buffet spread. We hope to see you again in the future so that we may continue to delight you with our hospitality.

Yours sincerely,
Satya Prakash
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn New Delhi / Saket

Address: A4 DLF Place | Saket District Centre, New Delhi 110017, India
Phone Number:
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#34 Luxury Hotel in New Delhi
#42 Romantic Hotel in New Delhi
#45 Family Hotel in New Delhi
#54 Business Hotel in New Delhi
Price Range: $103 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Garden Inn New Delhi / Saket 4*
Number of rooms: 116
Reservation Options:
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Also Known As:
Hilton Garden Inn New Delhi/Saket Hotel New Delhi

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