I have a two days trip to Delhi end of September. It's strictly business so no luxury or posh hotel, just something nice and functional and the Hilton was selected mainly because of its competitive rate and I booked a standard room with breakfast inclusive.
I booked a hotel car and was picked up at the airport by the driver. The car was no limousine but just a simple Toyota van. Well, at least the aircon was working which is nice since I had to walk from the terminal to the car park with the driver and the weather was humid and hot. My first experience of India was the road to the hotel which was very bumpy. The trip to the hotel was interesting as my driver horn non-stop throughout the journey while steering left and right to avoid the large potholes on the road as well as to overtake other cars. Later I learned that most of the roads in India are like that and that’s the way people drive here.
The lobby of the hotel was grand and nice. Security was very tight which is the same everywhere in Delhi and my bags were taken from me for extensive screening before I can check in. On arrival, the hotel staff who checked me in proudly announced that I was upgraded to the Executive Room with free access to Executive Lounge and complimentary internet included as a perk of my Hilton Gold Status. Well, that’s good to hear after enduring a 5 hours flight and and a bumpy 45mins car ride.
The room was well… quite OK. The photos on the website looks nicer but the actual room wasn’t that much different. I think the size is about 30m2. There’s a King Bed, a working desk and a large LCD which sits on the desk and takes up a lot of space. Two sofa chairs in the room for resting and reading. The hotel provides complimentary mineral water, tea and coffee, a fruit platter and some chocolates. The bed is quite comfortable, though nothing luxurious. It’s good for a night of peaceful rest. Wired and Wireless internet provided but the wireless internet signal is not strong, and I have to use my own wireless router instead. Internet speed is reasonably fast but I won’t call that high-speed. The aircon was faulty and the temperature was set at a chilling 20 DegC which cannot be changed. I also don't like the lighting as the bedside lamp were useless ( too dim ) and the overhead spot lights blindly bright which means I can't read or browse my iPad while in the bed. Room was reasonably quiet during my stay but I suspect that’s because of the low occupancy. What’s really nice about the room is that there’s lots of universal plugs sockets to charge your stuff.
The bathroom is very small, probably no more than 6 or 7m2. Yet the hotel still managed to fit in a walk-in shower and a full size bathtub. While there is a rainshower, the water pressure is inadequate. There is no handshower which is a pet peeve of me. A big minus. Worse, the bathroom was flooded everytime I use the walk-in shower. Water leaked out from the glass door and pour into the bathroom floor after a 5 mins shower and especially bad near the toilet bowl. I have to placed the extra towels on the floor to soak up the water everytime. The bathrobes and towels are small size and looks like they have been used for years and never changed. It has that “dark stained” look as a result, kind of yucky. There’s also fairly extensive wear and tear throughout the room, a sign of poor or lack of maintenance.
The Common Areas, Club Lounge and Location
The hotel has a large over-size lobby with generous sitting areas and sofas to conduct business meetings. I didn’t tried any of the restaurants though there are many. The club lounge is small but cozy. The food served in the club lounge during evening cocktail are tiny in portions but the variety is not bad, even if the quality is lacking.
The hotel is not located in central Delhi, which explained the lower rates. Nearby there is a dilapidated looking mall with some shops and restaurants. I was there on business and most of the time, I was outside so I was not really bothered by the location. There’s a subway station right opposite the hotel. The surroundings are well... very local Indian.
Well, I should credit the hotel staff for at least trying to provide good service. The staff always greeted me politely and try to be helpful. The lounge staff are especially friendly and courteous. However, efficiency can be improved. It took me almost 20 mins to settle my hotel bill due to some errors and inconsistency between my original booking and the billing in the hotel. Fortunately I settled my bill the evening prior to departure. I did complain about the flooding problem in my bathroom which the staff took note and apologize but then didn’t follow up or do anything to solve the problem. Next time, if you want to ask your guest for feedback, please prepare at least to make an effort to address the complaint by some action.
The Hilton is a decent choice for a short business trip. It’s reasonably well equipped for business travelers but there are too many small faults here and there for me to really recommend it. So I will just rate it an average 3 out of 5.
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- Also Known As:
- Hilton New Delhi Janakpuri Hotel New Delhi