At the time of my reservation I booked a car to pick me up at the airport and was assured by the manager that all the necessary arrangements had been made. However, when I eventually arrived in New Delhi, early in the morning after a long and tiring flight, no-one was there to meet me. I was later told at the hotel that they had no record of any car being booked.
I then found that nothing in this hotel seemed to work quite as it should. Perhaps the most annoying problems were the fact that the tv regularly cut-out and It took about 5 minutes for the water in the shower to warm up. In addition, the rooms were very noisy and you could hear other peoples alarms going off. I felt that I could never really relax.
This feeling of unease was further exacerbated when I asked if I could leave a suitcase in storage at the hotel for a couple of days whilst I was away in another part of India. I was amazed that the initial reaction was to refuse even though I would be returning for two more nights.
On the positive side the staff were friendly and the location was good. Overall, however, I would say that a lot of improvements need to be made before the management can come anywhere near to justifying the prices they charge.
- Official Description (provided by the hotel):
- Nestled amidst lush greenery , the 25 room Four star Hotel located on 9 Sardar Patel Marg, Diplomatic Enclave Chanakyapuri, is a reflection of contemporary sophistication, luxurious elegance, exquisite Interiors, Impeccable service and unparallel hospitality with a myriad of amenities makes it the capitals finest Boutique Hotel. The Hotel offers you marvelously designed 17 deluxe rooms and 8 Suites with quality interiors and decor where no two suites look alike.The Hotel boasts of housing one of the most elegant and stylish restaurant, Olive Beach. done in classic white and brilliant blue, offering true Italian cuisine with its fashionable eclectic crowd, busy bar and its exotic Mediterranean menu. ... more less
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