We stayed here our first two nights in India. We wanted a comfy, quiet place to land in Delhi and had booked the 'superior room' here weeks ahead of time. After 24 hours of travel, our taxi pulled up here in the early evening and our room was not ready! They put us in an adjacent room so we could rest in the meantime. We got some dinner, and afterwards the room was ready, hallelujah! But we were led across the hall to a room where 3 other men were lounging on the couch and bed, smoking cigarettes. They were shooed out and we were shooed in. The bellboys scrambled around the room, picking up ashtrays and trash. We said that we had asked for a non-smoking room, and we were told "just turn on the bathroom fan, it will be OK soon." Now, maybe true "non-smoking" rooms are rare in India, but having 3 men smoking in your room when you check in crosses the line!
A simple breakfast was brought to our room each morning, though we didn't use the kitchen for other meals. They seem to have some other services and amenities which we didn't take advantage of, but I think it may be over-priced in general. We paid 3300/night, or almost $70, and it was the most expensive place we stayed during 7 weeks in India. Once cleared of smoke, our room was spacious and clean enough, but nothing to write home about, for the price. The manager, Aditya, was quite friendly and welcoming, personally driving us to a restaurant the first night, but that's the last we saw of him during our stay. While the hotel is indeed in a relatively quiet, gated neighborhood (by Delhi's standards), its location in South Delhi is not the most convenient to most tourist destinations. I would say the "Locational Advantages" listed on the website are a stretch.
Our experience was certainly soured based on the first night, which we felt was unacceptable, hence the low service, value, and cleanliness ratings, and overall 2-star rating. Aside from that, the Swiss Palms is probably a respectable mid-range hotel. I hope that this was a rare mistake for them. Based on my personal budget and style of travel, I would choose another hotel next time.
- Official Description (provided by the hotel):
- The Swiss Palms is in a very posh & quiet neighbourhood of South Delhi.It is just 5 minutes from the famous Escorts Heart Hospital & 10 minutes from Apollo Hospital.Pragati Maidan is also 15 minutes away.Some key features:-* Free strong wi-fi internetinside the rooms.* Free 110 channel Satellite TV connection.* Access Money Changer & Travel desk* Jacuzzi style glass cubicles for showers ... more less
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