Our Indian travel agency made the reservations here. Unfortunately I didn't read the reviews until after they made the reservations. I read the reviews and was nervous. I tried to change hotels through the agency, but they said the hotel was going to charge us for all the days of the stay, even though one of the days was a separate day a more than a week away. They assured me they would take care of us. Checking in for the first stay, they put us on a high floor, every thing was fine. Great breakfast, room while small was clean. On the return trip, they put us on the 3rd floor, which is connected to the 2nd floor through an open atrium. On the 2nd floor is the Employee room. And the door banged so loud it woke you from a sleep. At about 4am it was nearly continuous. At 6 am we gave up, and got the manager. She offered to switch our rooms, but as we were leaving in an hour for site seeing that wasn't really of value. Since we had paid with vouchers from the agency, there was nothing they could do there. However we had eaten in the restaurant, (beware the buffet is nearly $45 a person), but they said they could neither comp nor discount that bill as it was a different department. After a sleepless night, they could offer no help other than "Sorry." Upon returning home, I emailed both the hotel and the Ramada Corp. Ramada responded immediately, saying that they are no longer affiliated with that hotel. So even thought it says its a Ramada, and use the Wyndham materials, it is not. The hotel never even responded. Good location, but beware of the low floors, high priced restaurant and poor customer service in a country built on customer service
- Official Description (provided by the hotel):
- Hotel The Royal Plaza is one of the best luxury boutique hotels in delhi. Superbly located in the heart of city downtown- Connaught Place. The Hotel is minutes away from International Trade Fair Grounds, President House , India Gate, Parliament House. The Hotel is very close to New Delhi Railway Station.Its prime location in the heart of city has made it a commercial and shopping hub for both domestic and international travellers.With three restaurants , bar and night club The Royal Plaza provides excellent dining to suit any palate , in an elegant and inviting ambience.Royal Plaza also has an extensive Health Club and Spa -offering wellness menu with signature treatments and therapies to choose from and a temperature controlled & a eco friendly swimming pool ... more less
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