My family and I travelled to several places in India for a couple of weeks. Prior to visiting Delhi, we stayed at 4 other hotels (some 4 star & some 5 star) and these hotels were excellent, we never had issues with anything. When we got to Delhi, our travel agent had already booked us into The Royal Plaza and we expected it to be as good as the rest but NOPE, not even close. We stayed here for 4 nights and it was the biggest disappointment. The front desk staff were the worst, they were slow and incompetent with their work. We asked for joint rooms and the girl at the front desk said 'ok', when we got our rooms they were not joint, they were side by side with no door in the middle. The management needs to educate their staff on this matter and teach them how to tell hotel guests that these specific rooms are unavailable. When we walked into our room, it was dusty, the bathroom tiles and fittings had big cracks and the rooms were TINY. There was no room to put our luggage bags, we had to keep them all on the floor. With just 2 luggage bags on the floor we barely had space to walk. I walk over to the pantry to make some coffee and to my horror the kettle had moss in it. There was also moss on the side of the shower door. All the tables & surfaces weren't wiped properly. All the plug points were loose so forget about charging electronics. My room had 2 cups and only one teaspoon. My parents room had only one bottle of mineral water while my room had two. Major inconsistency with housekeeping. All air conditioners were centrally set to heating when it was only 18 degrees Celsius outside so we were boiling most of the time and couldn't do anything about it. Oh and these rooms were on the club floor so we expected them to be better. The breakfast spread was good but it was exactly the SAME everyday. By our last day we could remember the entire spread in its exact order. Even the fruit juices were the same. The manager at the coffee house Mr. Navneet if I am not mistaken, was good. The front desk manager however was horrible. Didn't get his name but he was skinny, fair skinned and tall. He was so unfriendly and after all our complaints he never once checked up on us to see if everything was alright. He also said that this hotel was 5 star, which is not possible unless the management does a major revamp of all the rooms and train their staff to be more competent.
- Official Description (provided by the hotel):
- Hotel The Royal Plaza is one of the best luxury boutique hotels in delhi. Superbly located in the heart of city downtown- Connaught Place. The Hotel is minutes away from International Trade Fair Grounds, President House , India Gate, Parliament House. The Hotel is very close to New Delhi Railway Station.Its prime location in the heart of city has made it a commercial and shopping hub for both domestic and international travellers.With three restaurants , bar and night club The Royal Plaza provides excellent dining to suit any palate , in an elegant and inviting ambience.Royal Plaza also has an extensive Health Club and Spa -offering wellness menu with signature treatments and therapies to choose from and a temperature controlled & a eco friendly swimming pool ... more less
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