The hotel has a good location in New Delhi. If one doesn't mind being constantly bothered by ricksaw drivers, Connaught Place is within walking distance.
Rooms are very small and cannot be recommended for a longer stay. Bathroom okay but never enough toilet paper and not getting more despite asking. Every day we had to go to the lobby toilet to get toilet paper.
Breakfast was good.
Reception staff mixed us with other customers. This ended up in confusion with the room bill. Luckily the other customers were honest and paid the services they had used despite that they were put on our bill.
The real problem is the dishonesty of the staff.
My expensive LED Lenser flashlight was stolen during the day when we had a very long day trip. I had kept it on the bed side table never guessing that hotel staff steals expensve flashlights. We returned at midnight and left early following morning. I immediately noticed that the flashlight was missing and kept looking for it in case the cleaning staff had removed it. No, it had dissappeared.
Early in the morning when we were leaving, a staff member came in for the minibar. Seeing two bills of money on the table he asked about it and was told it is was for cleaning staff, not for him. Despite this he took the money. He probably goes around all the rooms when customers are leaving and takes the money left for cleaning stafff and they get nothing.
After the trip I contacted the hotel and reported the incidents expecting a mail of apology. I never heard back from them. Not only is the staff dishonest, it also lacks any courtesy towards customers.
- Official Description (provided by the hotel):
- Hotel The Royal Plaza is one of the best luxury boutique hotels in delhi. Superbly located in the heart of city downtown- Connaught Place. The Hotel is minutes away from International Trade Fair Grounds, President House , India Gate, Parliament House. The Hotel is very close to New Delhi Railway Station.Its prime location in the heart of city has made it a commercial and shopping hub for both domestic and international travellers.With three restaurants , bar and night club The Royal Plaza provides excellent dining to suit any palate , in an elegant and inviting ambience.Royal Plaza also has an extensive Health Club and Spa -offering wellness menu with signature treatments and therapies to choose from and a temperature controlled & a eco friendly swimming pool ... more less
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