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“Theft and dishonesty”

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Hotel The Royal Plaza
Ranked #74 of 715 Hotels in New Delhi
Helsinki, Finland
Level Contributor
160 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“Theft and dishonesty”
Reviewed December 9, 2011

The hotel has a good location in New Delhi. If one doesn't mind being constantly bothered by ricksaw drivers, Connaught Place is within walking distance.

Rooms are very small and cannot be recommended for a longer stay. Bathroom okay but never enough toilet paper and not getting more despite asking. Every day we had to go to the lobby toilet to get toilet paper.

Breakfast was good.

Reception staff mixed us with other customers. This ended up in confusion with the room bill. Luckily the other customers were honest and paid the services they had used despite that they were put on our bill.

The real problem is the dishonesty of the staff.

My expensive LED Lenser flashlight was stolen during the day when we had a very long day trip. I had kept it on the bed side table never guessing that hotel staff steals expensve flashlights. We returned at midnight and left early following morning. I immediately noticed that the flashlight was missing and kept looking for it in case the cleaning staff had removed it. No, it had dissappeared.

Early in the morning when we were leaving, a staff member came in for the minibar. Seeing two bills of money on the table he asked about it and was told it is was for cleaning staff, not for him. Despite this he took the money. He probably goes around all the rooms when customers are leaving and takes the money left for cleaning stafff and they get nothing.

After the trip I contacted the hotel and reported the incidents expecting a mail of apology. I never heard back from them. Not only is the staff dishonest, it also lacks any courtesy towards customers.

  • Stayed October 2011, traveled with friends
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Helpful?
1 Thank kauris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Goa
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed December 7, 2011

We had a really bad experience at this hotel. The staff is rude and really don't care about the guest. No matter what we asked for we were always refused! From the minute we checked in the receptionist set the ball rolling for what turned out to be our worst holiday ever! Our 'Deluxe' room was so small I felt like Harry Potter, living in a cupboard under the stairs! Tiny, tiny rooms, which are nothing more than pigeon holes. We were shown the 'Club Room', which was a joke, because it was right below our given room and space wise had not an inch more!!
Our travel agent belatedly told us that this hotel has only two room sizes - small which we had booked and then the suite!! Their def of Standard, Deluxe, Club is like trying to call a Granny Smith Apple - Nana Smith, Grandma Smith and Granny Smith- All the same product...
This is not a 4*! We had just returned form a stay with the Taj In Agra and the difference in Service and Etiquette was very apparent. No one greeted us - ever! This inspite us having a small baby w us. I had to open the entrance door, baby and bags in tow, not once but always!
It was a cold stay, room was horribly small. I had to call for a baby cot as our bed was tiny, in keeping w the room. Even then, they hummed and hawed about,'we might have to charge you', although the folder in the room said, 'baby cot complimentary'.
Uff, never ever will I stay here, nor do i recommend this hotel to anyone travelling w a baby. How sad that our entire trip was ruined because of this pigeon hole... don't underestimate well trained staff and room size- It matters. To us it made all the difference.

  • Stayed December 2011, traveled with family
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Helpful?
3 Thank KiaraMC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these New Delhi hotels

Bhopal, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 5, 2011

The hotel is ideally located in the heart of New Delhi. Patel Chowk metro station is at walking distance. And metro is a good medium to roam around Delhi.

Rooms have sufficient space, and are clean. However, bed length may be short for a person just taller than average.

Bathroom is fine. I would have liked them to provide shaving kit, though.

Food is tasty, and they offer quite a large variety. Again, table seems smaller. Not a big problem though.

  • Stayed November 2011, traveled on business
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Helpful?
Thank Parag S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
93 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed December 5, 2011

The Royal Plaza is new and pretty nice, clean and spacious. They have nice swimming pool and descent breakfast. Location may be inconvenient - hotel is located in residential area of New Delhi with nothing to do/wander around. Wi-fi is a bit expensive.

  • Stayed November 2011, traveled with friends
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    • Cleanliness
    • Service
Helpful?
Thank Kaja C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed December 2, 2011

Stayed two nights here in Nov/Dec 2011, arranged for us by our travel agent because it is located quite close to the train station. Upon entering the hotel you are greeted by a massive, fake-classical and extremely ornate lobby, replete with crystal chandeliers, gold trim, statues, marble floors, mirrors and uniformed footmen! Disappointingly, our so-called "double superior" room was extremely small and the carpet was downright filthy. Service was OK and food in the 24/7 restaurant good. Bed linens were crisp and white; no problem there.
Record-keeping is poor at this hotel. Our personal details (home address, phone number etc) were all mixed up with those of our travelling companions, resulting in each couple getting the other's bill. We were billed for "breakfast" when breakfast was actually included in our room rate. It turned out to have been a charge for coffee on the terrace, but was billed as "breakfast". Go figure. I used Wifi internet three times during our stay but was billed for 5 times - an overcharge of 900 rupees - roughly $20 Canadian. The clerk checked into it, called it "a mistake" and simply printed out a new, amended bill.

Room Tip: If you rent a "double superior" room, ask for one of the larger ones. Some of them are abo...
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  • Stayed November 2011, traveled with friends
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Helpful?
1 Thank KittyVictoria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karachi, Pakistan
1 review
Reviewed December 2, 2011

Amazing staff especially Om braish and receptionist Ashwinder Kaur.its a 4* Hotel but looks like a 5* with all facilities.Relaxing swimming pool and best service.

Room Tip: Take suits if u want larger rooms.
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  • Stayed October 2011, traveled with friends
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Helpful?
Thank ibrahim757
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level Contributor
154 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed December 1, 2011

My wife and I had the pleasure of staying in this hotel. I must say tht we had a lovely time at the hotel. The people there are very friendly and go out of the way to help us.The rooms were really nice and comfortable. the breakfast was great. No complains at all. The booking was dose by our travel consultant Divine Voyages.

I plan to visit Delhi again Feb 2012 to attend a fair and I have told my agent to book me in the same hotel again.

  • Stayed November 2011, traveled with family
    • Value
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    • Sleep Quality
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Helpful?
Thank HussainNalwala
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel The Royal Plaza

Property: Hotel The Royal Plaza
Address: 19 Ashoka Road, New Delhi 110001, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #74 of 715 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel The Royal Plaza 4*
Number of rooms: 419
Official Description (provided by the hotel):
Hotel The Royal Plaza is one of the best luxury boutique hotels in delhi. Superbly located in the heart of city downtown- Connaught Place. The Hotel is minutes away from International Trade Fair Grounds, President House , India Gate, Parliament House. The Hotel is very close to New Delhi Railway Station.Its prime location in the heart of city has made it a commercial and shopping hub for both domestic and international travellers.With three restaurants , bar and night club The Royal Plaza provides excellent dining to suit any palate , in an elegant and inviting ambience.Royal Plaza also has an extensive Health Club and Spa -offering wellness menu with signature treatments and therapies to choose from and a temperature controlled & a eco friendly swimming pool ... more   less 
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