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“Pleasant”

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Svelte Hotel and Personal Suites
Ranked #233 of 715 Hotels in New Delhi
Bangkok
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Pleasant”
Reviewed August 18, 2013

Stayed in this place for 2 nights with my family.This was my second visit to this hotel.The advantage of this place is its location.Right above City walk mall in Saket and also near to the airport,one can finish his business in the day and take a walk in the mall in the evening and eat his dinner at any of the many restaurants and lounge bars across the street.This hotel is clean and tidy and provides a wide choice in their breakfast buffet.The only thing which was not upto the mark was the staff at the reception,who are unfriendly and I could never see anybody welcoming or seeing off the guests with a smile.Yet,I recommend this place for its location and neatness.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank anil_1962chennai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Front Office Ma... S, Front Office Manager at Svelte Hotel and Personal Suites, responded to this review, September 30, 2013
Dear anil_1962chennai ,

Thank you for sparing your valuable time to write about your experience at The Svelte Hotel & Personal Suites, New Delhi! We are delighted to know that we have met your expectations in terms of cleanliness and the breakfast buffet spread at our all day dining venue “The Lounge”, The rooms are designed to provide a right environment for all travelers, to carry out their business in the most efficient and convenient manner. Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services. Your feedback for the front desk is addressed with the team to implement corrective measures. I thank you for sharing your observations as it will assist us to review our existing practices and standards. Svelte team will look forward to welcome you again on your next visit at New Delhi.

Regards,

Chandragupt
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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362 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
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English first
Sydney, Australia
1 review
Reviewed August 2, 2013

We have stayed at ths Svelte twice now - the rooms are superb, the breakfast excellent and cater for all tastes, the front desk staff and management were always extremely polite & friendly , the team servicing our room was always friendly & did a great job , the breakfast team was always fantastic, they had my cappucino ready each morning with my eggs.
I would highly recommend the Svelte to any traveller coming to Delhi, my wife, new born & I will certainly be back next year.
Bonus, it is right above the Select City Walk mall which has great restaurants & shopping with DLg next door & a great range of Spa's

Room Tip: 2 bedroom suites are excellent but then again most rooms are - corner rooms are good
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  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steve C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Front Office Ma... S, Front Office Manager at Svelte Hotel and Personal Suites, responded to this review, September 30, 2013
Dear Steve C,

Thank you for choosing to stay at The Svelte Hotel & Personal Suites, New Delhi and for sharing feedback of your stay through Trip Advisor. We are very happy to note that your stay at our hotel was most enjoyable. We are also delighted to know that the overall experience from Suites, Front Desk, Food & Beverage etc were to your great liking and satisfaction. Your generous praise of our team members is very encouraging and motivating. Guest feedback is valuable to us as it helps us to continually improve the quality of our customer service. Thank you for recommending us and we look forward to the pleasure of welcoming you back on your next visit.

Regards,

Chandragupt
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ludhiana, India
Level 6 Contributor
113 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed July 29, 2013

Nice looking, but actually average star hotel. The rooms are average and so are the bathrooms. Cleanliness is not as perfect as you would expect from a good located well priced hotel. Seems the rooms are not as frequently used which doesnt give a good feel. Otherwise the deluxe suites are good sized. The floors and bathrooms could definitely be done better. Breakfast is average too. Would rate this property as a 3.5 star. The mall attached is nice and has lotsa eating joints. The hotel has a free parking available (shared with the malls, but its free for you). staff is courteous. Though the price is good, but one would expect better cleanliness. But if you are not getting a place, this is definitely not a bad option. For similar or slighlty more price you would get better hotels, but not attached to the mall!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank vineet1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Front Office Ma... S, Front Office Manager at Svelte Hotel and Personal Suites, responded to this review, September 30, 2013
Dear Mr. Vineet,
Thank you for your valuable time to write about your experience at The Svelte Hotel & Personal Suites, New Delhi! We are delighted to know your acknowledgement related to our team members courteous response. Your feedback for suite cleanliness is addressed with the team to initiate corrective measures. I again thank you for sharing your observations and feedback as it will assist us to review our existing practices and standards, in striving for excellence. We assure you of our best attention and service, at all times. Svelte team will look forward to welcome you again on your next visit at New Delhi.

Regards,

Chandragupt
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level 5 Contributor
72 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed July 4, 2013

I was a little skeptical booking an unknown brand but this was the cheapest 5-star offer on sale at Agoda so I played the dice. The lobby is very small and the Hotel is not well-known as yet because the experienced Delhi cabbie took some time finding the place. The rooms are contemporary, cozy & comfortable. The bath fittings are good and shower pressure and temperature good. The beds are soft and very comfortable. The only problem I experienced was the frequent power cuts and the time-lapse between power back-up. The room lighting switches were also a bit confusing. The best part about the Hotel is its proximity and direct connection to the Select Citywalk mall. this mall has myriad eating options so you are very comfortable. The staff was friendly and the checkout smooth.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank drallah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Front Office Ma... S, Front Office Manager at Svelte Hotel and Personal Suites, responded to this review, July 5, 2013
Dear Drallah,

Greetings from Svelte Hotel & Personal Suites!!!

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience at The Svelte Hotel & Personal Suites, New Delhi. It is our earnest endeavor to ensure that our guests enjoy a memorable experience and I am delighted to know that you had a wonderful stay with us. Your compliments about our suites & team members, delights us and gives great pleasure to share it with the team. Thanks ever so much for sharing your feedback. We greatly value your patronage and look forward to welcoming you back!

Thanks & Regards

Chandragupt
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 24, 2013

It was very difficult to find a accommodation for a family of 5 in Delhi ! When we saw Svelte's 2 Bedroom suit, we were happy. Like everyone else , we were bit skeptical while booking ONLINE. Coz most of the time you don’t get what you see online. And we can say Svelte met our expectations.
Lot of good things and sure 2 things listed below Svelte can work on :
First experience was Airport Pick. They didn’t make us wait for a single second. Airport duty manager Salim was excellent , 5 stars to him ! Very efficiently managed our luggage into car , and promptly taken care of offering chilled bottled water to us. On priority driver rushed to the car to make sure he turns on the aircon before kids get into the car ( It was 46 degrees when we landed in Delhi that night ).
Our check in was quick and easy. Rooms were clean , tidy. Somebody turned on room aircons , just before our arrival so we don’t get hit with the heat !
I will say very quick room service (not even 60 seconds to get things you requested) , friendly staff ( again 5 stars to Hari ) , no one was struggling in communicating in English. Receptionist always trying to excel to meet our needs.
Travel desk help was good ! not very expensive to book tours ! and always safe to book thr them than outsiders ! We pay little bit more but less chance of getting cheated.
Quick money exchange @ hotel reception counter.
 Buffet Breakfast was offered to us complimentary. Food was not upto our satisfaction , indian as well continental couldn’t satisfy our test buds. Bakery products (Breads, Croissants, Danish, Muffins & Droughts ) were not fresh and soft. Delhi is famous for Paratha’s but in buffet , felt like Paratha were made night before and served after reheating. However , u could easily get a good Masala Omlete or a half fry quickly .I am sure it will not cost much to improve here.Boys/staff working were welcoming except the “restaurant manager with the spects”.
One more important feedback : We checked in late at night after a long flight from Melbourne. We were hungry , as Svelte advertise 24hours restaurant , we were bit relax and thought we can have dinner in hotel itself. We went to restaurant around 11.30pm on 20th May 2013, the duty manager at restaurant (guy with the spects ) was not at all welcoming, in fact we found his expressions like he was annoyed to see us coming in for dinner. Respecting his comfort , we decided to go out to have dinner.(we first thought this guy must be tiered by long day at work , and it could be only his fatigue to make him behave that way , but no we were wrong , we always saw him with same facial expressions and body language through out all 4 days of our stay) Luckily we found KFC, Pizza Hut and a very very good indian restaurant “ Gulati SpiceMarket” just 5 meters away.
Secondly , the wi fi . It was not upto the mark . I would get better reliable connectivity and speed with prepaid usb modem/dongle. ( I tried “TATA Docomo Photon, not very expensive and good connectivity and speed )
OVERALL , very good HOTEL , we will definitely stay again @ SVELTE in our next Delhi Trip! BEST BEST BEST BEST Location, you cant go wrong with the location ! You can enter into Asia’s second biggest mall “ Select Citywalk” through hotel lobby.
I also saw the management with the hunger of improvement . Good work guys , keep it up !

Room Tip: try to get Mall facing rooms , also as high as possible there are total 7 floors , we were on 4th wa...
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jay M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level 6 Contributor
82 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
Reviewed May 23, 2013

This was our first stop before embarking on our Birthday adventure tour in India. It was very clean, rather spacious, and had an attentive and helpful staff. It's connected to a Huge shopping area, so there are plenty of dining options (there are a few right across the street from the entrance - We liked Mohit Mahal)

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChaeAmando
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 19, 2013

On first appearance this seems like a nice hotel, the rooms are big enough and it is a good location. However the gym? Is really second rate with only a couple of decent bits of kit. The breakfast is OK but there is little variation and the 5 or 6 unoccupied staff spend their time staring at you making it unenjoyable.
The rooftop pool is a joke, as with most things in India is was built wrong and what they have created is a giant birdbath for all the pigeons of New Delhi. The staff just sit and watch as the birds use it as a drinking and toilet stop. In fact the whole rooftop area is covered in pigeon poop, which carries lots of diseases, and there is no attempt to stop it, this is a shame because it could be good with a little redesign, maybe some decking to remove the shallow water access for birds, or even spend a few rupees and get some bird scarers.
The Internet is erratic, sometimes going off for no reason at all and this is jas good as the power system, some light switches switch all the power off in the room, and sometimes they just don't work. There seem to be power cuts every day, but only in the hotel as everywhere else stays on.
When you raise a complaint with the staff, they simply lie and tell you things will be sorted out, but nothing gets done.
I would not recommend this for families with small children due to the risk of the filthy pool, the Sheraton just round the corner is a similar price with a decent pool area. There are also the Hilton and Country Inn close by.

Room Tip: Shop around before going here
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  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 200William
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Svelte Hotel and Personal Suites

Property: Svelte Hotel and Personal Suites
Address: A-3, District Centre, Select Citywalk | Saket, New Delhi 110002, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#68 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Svelte Hotel and Personal Suites 4*
Number of rooms: 83
Reservation Options:
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Also Known As:
Svelte Hotel And Personal New Delhi

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