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“Unreliable and unremarkable”

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Svelte Hotel and Personal Suites
Ranked #214 of 716 Hotels in New Delhi
Manhattan, Kansas
Level 4 Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Unreliable and unremarkable”
Reviewed January 24, 2012

We chose this hotel because it had two separate spaces and we were traveling with our daughter, and the price of the suite was lower than the price of 2 rooms at a comparable hotel. Before booking, I called the hotel and asked: 1. Whether both spaces, bedroom and living room, had beds, and 2. Whether we could leave a couple of suitcases in deposit while we travelled to Southern India for a few days. The answer was an unqualified yes to both questions. Well, no bed in the living room upon arrival, and they wanted to charge extra for placing one in the living room. Much worse, they said that a change of policy did not allow them to store luggage. This generated a nightmare situation for us. Rational discussion with front desk people and management was impossible.
Rooms are nice, service is poor overall (in particular management), it gets a bit noisy early in the morning from the street activity. Overall, only a decent value if you need 2 separate spaces. Location deserves special mention. Hotel is in an area of unremarkable malls that is totally isolated; it is impossible to walk anywhere, and it is very far away from the airport, the central area of Delhi and the main attractions. It was our first time in Delhi: Rookie mistake (error de principiante).

  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
4 Thank Cane_Cattivo21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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358 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
New Delhi, India
Level 5 Contributor
48 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed January 22, 2012

We had to stay for 2 nights in Delhi for business. We checked into Svelte for the first time and it was really good decision! The service is thrash, but once you are on your own, its just perfect. We took 30 mins to check into our room when the whole booking had been done by our agent 2 days ago! The staff at the reception was as rude as it could get. Like they were obliging us with the rooms! However, once we checked into our rooms, it was amazing! Small and compact, yet, it had everything we wanted! Living area to meet our business associates, spacious bedroom and a clean bathroom. Two TVs, one in the bedroom and one in the living room was perfect for a couple with different tastes!
The hotel is situated right above one of the best malls in the Delhi, Select CIty. So, you can just go down walk straight into the mall. This gave us tons of options to hang out and eat.

Overall, very good stay! If only they could do something with their staff and rates.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Richa_Jain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubai
Level 6 Contributor
166 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
Reviewed January 6, 2012

The location is great as being attached to a mall, it allow independence to visitors without having to go through the Delhi traffic.
The service was excellent as each staff member was Very Helpful without excusing any.
Rooms and hotel were not 5 star but ideal with families specially the 2 bedroom suites.
Accepting it is a 4 star hotel, makes it good.
One drawback: when we arrived there was someone cleaning the door. This is good, but the cloth he was using was filthy and smelt of humidity, spreading the smell in the lobby. Similarly one day after dine run the room I asked housekeeping to come and clean the table, and the person came with a dirty/humid cloth, and I had to reclean the table hen he left. So a little bit of better management side on the housekeeping side. the rest was very good.

  • Stayed December 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ArBy777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 4 Contributor
33 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed December 29, 2011

Stayed on a business trip at the hotel, was impressed with the size of room, layout and amenities provided. Breakfast was average - should cater to international traveller and not just the indian palate - buffet can be improved to present better. Staff friendly- could not understand a word of what the bellboy explained in room though!

Room Tip: Music in lift when you enter and exit only!
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  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SydneyChin_Chin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ranchi
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed December 21, 2011

a very spacious hotel and good to stay if interested toshop.entrance is confusing and parking is time consuming affair.food was good and persons were caring and attentive. Asmall kitchen is attached as such this is a best place to stay with family.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank DilipRanchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hamme - belgium
Level 5 Contributor
52 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed December 4, 2011

nothing wrong with this hotel but nothing special either. very spacious rooms with kitchenette - adjacent to shopping mall so pretty easy to combine with shops and easy restaurants - breakfast is ok but not more than that - internet access is chargeable and slow - we took this hotel as the start of our golden triangle trip and found it convenient to gradually 'adapt' to indian life

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bartHamme_Belgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed November 25, 2011

A very nice and homely place with an excellent location ... connected with Select City Wall Mall. One can enter the mall from the reception area. The staff is extremely helpful and cordial. The rooms with a separate lounge and a kitchenette is a big plus. Having two TVs is also an advantage if your husband us busy watching matches.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Pretty60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Svelte Hotel and Personal Suites

Property: Svelte Hotel and Personal Suites
Address: A-3, District Centre, Select Citywalk | Saket, New Delhi 110002, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#66 Luxury Hotel in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Svelte Hotel and Personal Suites 4*
Number of rooms: 83
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Also Known As:
Svelte Hotel And Personal New Delhi

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