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“good place to stay”

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Hotel Rak International
Ranked #557 of 715 Hotels in New Delhi
uk
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“good place to stay”
Reviewed December 29, 2012

hotel rak was quite the blessing compared to some of the hotels i stayed in at delhi.the rooms were clean,the water was hot,and the staff were very polite and helpful.i thought the temple added to the experience rather than hindered it.i would definitely stay there again,in fact i left there to go to goa for a week and booked a room for our return back in delhi.thumbs up for hotel rak!

  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank philippa g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAKNewDelhi, Owner at Hotel Rak International, responded to this review, January 9, 2013
Thanks u so much for ur views about the place and my team, this really motivate us and we'll try to do even moire better to present ourselves.

Regards
Owner
Hotel RAK International
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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92 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Mussoorie, India
Level 6 Contributor
119 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed October 3, 2012

This was the first time we had any negative experience at the hotel, but the staff were quick to address the issue (a leaky geyser in the washroom had us wanting to switch rooms - and the poor choice of a front room, meaning we woke up to the morning puja at the temple in the courtyard... and what felt like 45 minutes of solid bell-ringing as part of the puja). The WiFi worked, we didn't turn on the TV, and our fan (we opted for that in lieu of AC) seemed to work as either "gale-force winds" or "barely stirs the air" -- but we just needed a place to sleep, bathe, and base ourselves for the two days of business we had in Delhi.

Room Tip: Don't choose a front room unless you're a sound sleeper/have earplugs; there is a temple in...
See more room tips
  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Maitreyi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAKNewDelhi, Owner at Hotel Rak International, responded to this review, October 17, 2012
Hello

First of all we are really thankful to u the review and here I'd like to apologies about the noise of temple but in India the temple is the most pure and divine place and we can't restrict any devotee from ringing the bells or from praying so we are really helpless here and I am really sorry about this trouble and in concern of other facilities , our all rooms have T.V with Satellite cable connection with more than 200 national and international channels with clarity, we serve 24 hrs wifi service for free to our guests(very smooth speed), and in concern of fan if u'd complaint with that than u's immediately report this at reception we'll definitely changed ur room and infact we repair that fan immediately too(as u've visited during peek season so at this time the rooms were used immediately after leaving one guest buy another so it is very difficult to personally inspect each and every room on day to day basis as the rooms are allmost busy) anyways I am really sorry about the trouble u had and I promise u that we'll not give u any chance of complaint on ur next visit(obviously if u'll gave us a chance to serve u again).


Regards
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 5 Contributor
38 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 7, 2012

Just a place to sleep nothing more. rooms were ok but wifi was extremely patchy, tv was barely working. staff were nonchalant to the point of being rude. wouldn't even look you in the eye when talking to you and made you feel like you owe them a living. Requests would be ignored and only would only get done when voices were raised. Noticed that this would be the case after the boss had left. Only saving grace was a young Nepali man who was the exact polar opposite of the rest of them. He was friendly, fluent in english and was ever ready to help. A waste of talent surrounded by colleagues like that if you asked me. Price was ok but there are much cheaper rooms elsewhere. Taking into account the possible grief you must suffer from the staff, one might be better off in terms of value elsewhere.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sevenage07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAKNewDelhi, Owner at Hotel Rak International, responded to this review, October 17, 2012
Hello

Thank u so much for pointing out this issue I am really unaware about this as the satff was new during ur visit so they were not know how to treat the guest, what are our policies but after ur complaint fortunately my old staff came back from there hometowns and they are working on the new staff and I assure u that u'll not face this kind of situation in future.


Regards
Owner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Italy
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 5, 2012

We stayed 2 nights in this hotel in August 2012.
It is located in Paharganj district, in a narrow street of the main bazaar, walking distance from the New Delhi Railway Station/Metro (which makes its position pretty good because in the middle between the New Delhi and the Old Delhi main attractions). Main Bazaar can be scary in night time, but during day time is higly crowded by western tourists (and indian sellers and taxi drivers too of course!).
We took the basic non a/c room for 650 rupees: forniture is quite essential; our bathroom looked not so clean, but everything worked properly; sheets were pretty clean (with no bugs!).
Staff is friendly and there’s a rooftop restaurant (nothing special).
Free wifi is avaiable (even if not always working properly).
Check out time is 12.00, but you can leave your luggage until 18.00 in their entrance.
It is perfect if you are a low budget traveller that just needs a strategic place for visiting Delhi.

Stayed August 2012, traveled as a couple
Helpful?
3 Thank marina m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAKNewDelhi, Owner at Hotel Rak International, responded to this review, October 17, 2012
Hello

We'll try to overcome from all lackings which still made u feel ok about the hotel.


Regards
Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, England, United Kingdom
Level 4 Contributor
37 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed August 23, 2012

We stayed here November 2011 initially for a couple of nights but needed up booking the hotel again for the end of our trip before we caught our flight back to england. The staff at the hotel were very helpful and the rooms did the job. The room was clean and big and for the price you pay, exactly what I expected.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jessica T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAKNewDelhi, Owner at Hotel Rak International, responded to this review, August 24, 2012
Thanks u so much for appreciation, this is really motivational.


Regards
Baljit Chawla
(Owner)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kathmandu
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 29, 2012

My friend and i stayed at the Hotel Rak International in Paharganj for 2 nights in a double room costing INR 650 per night. Upon arriving at the hotel, we were greeted by two members of staff at the reception who explained the tariff. They didn't seem all that friendly and never smiled once and at times spoke to us without eye contact. After looking for so many hotels, we weren't too fussed about the staff being friendly or not and instead asked to see the room. The room was a decent size and was clean and comfortable looking. The toilet was a little below average, with the shower being a bucket of cold water but that never bothered us in the intense heat of Delhi. We decided to take the room and stay for 2 nights. One of the workers in the hotel who brought us our towels and toilet paper was Nepali and was very friendly and spoke to my friend who is also Nepali. He made my opinion of the hotel staff improve slightly. The nights sleep was really nice and comfortable. The weather was so hot outside and having the fan on all night directly above our bed was bliss and really relaxing. The hotel also offered wifi for INR 150 Per night but on the 2nd night the wifi stopped working and when we asked the staff at reception we were told " wifi not working " without eye contact again.... Anyways, the experience was average. The friendly Nepali man was really helpful and i spoke to him personally about his family and work. The rooms were clean and fresh and the beds were clean and comfortable. I would say, if you are looking for a safe bet hotel in the chaos of Paharganj and you don't get too much about the staff, then head to Hotel Rak International.

  • Stayed April 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAKNewDelhi, Owner at Hotel Rak International, responded to this review, May 30, 2012
Thanks u so much for posting the review and I am so sorry about the manager's behavior but it is not his fault as he is new to the hotel so he was nervous during his start and just because the anxiety of handling the guests he was unable to maintain eye contact and smile on his face anyways he is trained now and his anxiety, nervousness and all complexes are gone.
And in concern of the quality of toilet we'll try to make it up to mark.

Once again thank u so much for posting ur valuable review, trust me it really motivates us.


Regards
Baljit Chawla
(Owner)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 30, 2012

I was originally going to give this a 2 star review as it is a nothing too fancy hotel which I was expecting. The rooms though did not match the photos on the website. The reason I am dropping this to a 1 is the staff. After we had agreed on a price for a late check out, they then ganged up on me saying they never said that even though they had the receipt and wanted me to pay the full fare. It was an ugly encounter and left a bitter taste in my mouth. The staff also follow you around offering beer as if it was a hardcore narcotic, often waiting outside or knocking on my door. The location is good but there are hundreds of hotels within a few blocks of here. Stay elsewhere.

  • Stayed March 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank petegas78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RAKNewDelhi, Owner at Hotel Rak International, responded to this review, May 2, 2012
First of all thanks u so much for posting a review it really help us to improve, motivate us and encourage us for betterment and in concern of the photographs on website and the room that we gave u, sir we don't dealt about giving u a particular room our each and every room is different from each other(different n unique furniture, decors, theme etc) so it is very difficult to guess the person's mind that what he really need and being a owner I am sure that our all rooms are good have nice furniture, nice decor, filled with amenities and if u need a particular room that u should atleast informed us once we'll definitely shift/allot u in that particular room so I don't think that this is a point to raise on the blog and in concern about paying rent of night sir just think logically if u r staying with us that of course u r liable to pay for the extra hours that u spend before check out time so yes u r liable to pay the rent of lats night too(as the check out time is 12 noon so the reservation for a day is counted from 12 noon to 12 noon of another day) and still if u felt any problem related with the staff that if u even informed this once to me during ur stay than I definitely solved this issue any ways I am really sorry about the things and again so sorry about the selling of beer bottles by the staff even I am really thankful to u for mentioning this thin in the blog as we r very strict about alcoholic materials and it is restricted now I'll ask this to my staff and definitely take an action on this.
Once again I request u to pls forget the harsh feeling for us as we are also ery well known name of the area and u also know that all fingers of the hand are not equal similarly the hotel rooms are divided as per price so the difference in rooms is natural after all we are here to serve each and every type of person.


Regards
Baljit Chawla
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Rak International

Property: Hotel Rak International
Address: 820, Main Bazar, Chowk Bowli | Paharganj, New Delhi 110055, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #557 of 715 Hotels in New Delhi
Price Range (Based on Average Rates): $
Number of rooms: 25
Official Description (provided by the hotel):
One of the best hotel of area and offers serene refuge of comfort and hospitality. Offers blend of Indian Tradition and Modernity and become impressive with time. All rooms are filled with fresh air and light & special attention is paid on ventilation system and windows (every room has front and street view windows). Guest here can be assured of personal service and every 21st century convenience for a comfortable, quite and relaxing stay. ... more   less 
Also Known As:
Rak International Hotel

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