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“Nice hotel--but noisy!”
Review of Hotel Florence

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Hotel Florence
Ranked #109 of 736 Hotels in New Delhi
Reviewed March 18, 2014

We had great service at the Hotel Florence, particularly from the Front Desk staff. Our room was nicely appointed and the bathroom was very luxurious. We also enjoyed the breakfast, although the space was a bit cramped. Our problem, however, was that the hotel is designed in such a way that we could hear everything from our room--every door closing, voices from all floors, the phone ringing at the front desk, snoring from the room next to us. (Note: we also brought earplugs which were, for us, a must in India). We asked to move but were told that we have one of the quietest rooms in the hotel. The end result was that we got very little sleep in our two nights there. We decided not to stay there on our return to Delhi (we also found that Karol Bagh was not a particularly convenient location, although we enjoyed the experience of walking through Ajmal Khan market at night).

Room Tip: Perhaps the street noise is preferable to the hallways? Our room also had no natural light.
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  • Stayed: February 2014, traveled as a couple
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7  Thank IBeenBattuta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this reviewResponded March 21, 2014

Dear Guest,

Greetings from Florence Hotels!!!

Thank you for choosing to stay with us while you were on your holiday. Your comments are greatly appreciated and we will review all possibilities to look into all aspects to overcome on the shortcoming mentioned by you in order to improve on those areas that you expressed.

Thank you again and we hope to see you in the future.

Sincerely yours,

Sanjeev Pande
General Manager,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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148 - 154 of 359 reviews

Reviewed March 14, 2014

We stayed from 7th to 11th March 2014. It is a great place to stay, particularly if you are foreigner, who sees cleanliness as a priority. The rooms are medium sized but cozy. The have rain showers in the bathrooms, which deserve a mention, as they are a great way to cool down on a humid day. The staff are very friendly and helpful. You can arrange to leave your larger luggage behind if you are travelling out of New Delhi but return there. The coffee shop cum restaurant on their 4th floor is also clean and have a decent choice of food. Yes, room service is available 24/7 as is BBC channel. :-) Housekeeping staff are constantly on their toes and you can expect your room to be clean, spic and span, when you come back after your sightseeing. They have switches for "do not disturb" and "no housekeeping needed" as well. And, yes, unlike many hotels in India, where hot water is lukewarm during off peak hours of the day, this hotel differs big. The heater in the bathrooms works excellently all day long. A big yes, if you are a foreigner like me. The only setback was an uneven wifi connection. Other than that, this is a great and clean hotel that is in the heart of a shopping area.

Stayed: March 2014, traveled with family
7  Thank ShaluShalu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this reviewResponded March 21, 2014

Dear Guest

It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us.

We are delighted to note that your experience with Florence Hotels, New Delhi was enjoyable and that you have taken fond memories of your stay with us.

Your generous praise of our team members is motivating and will encourage us to strive towards excellence.

I do hope that you have the opportunity to visit us again in the distant future.

Thank you,

Kind regards,
Sanjeev Pande
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2014

I am writing this from the hotel using its free unlimited Wi-Fi access in my room. This is our second night here and we move on tomorrow. So far everything here has been excellent. Our service has been faultless, there is always someone around to ask and to help. The hotel is in the middle of a very busy area, around 100m to one of Delhi's busiest markets and shopping street, but is peaceful at night with little outside noise coming in. The Metro stop, Karol Bagh, is 2 minutes away and there are plenty of eating places close by. We ate here however in the small restaurant. Our food was freshly cooked, excellent and very good value. Our room, 201, is perfectly adequate for our needs. Very clean, a good bed and plenty of hot water, all we ask for really. We have no view, but doubt if any of the others rooms have either due to the hotels location. We would recommend this hotel and would stay here again.

  • Stayed: February 2014, traveled on business
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7  Thank AndyYvonne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this reviewResponded March 5, 2014

Dear Guest,

Thank you for your glowing feedback about the facilities and services offered. It gives me great joy that we succeeded in making your stay a memorable one. We look forward to welcoming you in our midst again soon and hope to continue being your hotel of choice while in Delhi.

Regards,

Sanjeev Pande

General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 20, 2014

Wow!!!! a very beautiful hotel and highly recommended. The staff very friendly and the service is very good. The rooms are very good and spacious and we were upgraded to a "super-deluxe" room which was very kind of the hotels extending their kind hospitality. The buffet breakfast is good and sufficient and the food too is good. Even though the approach road to the hotel is a bit congested, the location is excellent with a lot of shops around. One can easily walk around with no fear of being pestered or harassed.

Room Tip: wow super nice rooms very neat and clean.
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  • Stayed: September 2013, traveled with friends
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5  Thank san_jtwari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this reviewResponded March 5, 2014

Dear Guest,

It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us.

We are delighted to note that your experience with Florence Hotels, New Delhi was enjoyable and that you have taken fond memories of your stay with us.

Your generous praise of our team members is motivating and will encourage us to strive towards excellence.

I do hope that you have the opportunity to visit us again in the distant future.

Thank you,

Kind regards,
Sanjeev Pande
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 11, 2014

One would never expect to find such a nice hotel in such a poor area. The hotel is kept very clean, the breakfast was wonderful with a great selection of Indian food as well as other foods. The staff was friendly and helpful. I would certainly stay here again. Take a room at the back of the hotel so as to get away from the street noise.

Room Tip: Stay away from the front rooms to avoid the street noise.
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  • Stayed: February 2014, traveled with friends
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4  Thank RThomas5586
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this reviewResponded February 15, 2014

Dear Guest,

Greetings from Florence Hotels!!!

Thank you for your feedback about your stay with us, we feel privileged that we were able to delight you. We will definitely ensure you again have a wonderful experience on your next stay.

We look forward to welcoming you back soon.

Sincerely

Sanjeev Pande,

General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2014

This is a very comfortable, clean, modern hotel that has all the comforts you would expect from a good western hotel. Some of the places we stayed in while travelling in India were very disappointing so it was a pleasure to arrive at the Hotel Florence.

  • Stayed: January 2014, traveled with family
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4  Thank m0dam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this reviewResponded February 15, 2014

Dear Guest,

Greetings from Florence Hotels!!!

I would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor further to your experience with Florence Hotels.

It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us.

We are glad and honored you always choose to stay with us, and look forward to welcoming you back at Florence Hotels New Delhi as always.

We look forward to welcoming you back soon.

Sincerely

Sanjeev Pande

General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

Good hotel with nice rooms. Standard complimentary breakfast. The guys at the front desk were very friendly. It is in a commercial/residential area. The bathrooms were above average for my experience in India.

  • Stayed: January 2014, traveled solo
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5  Thank alana1128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this reviewResponded February 15, 2014

Dear Guest,

Greetings from Florence Hotels!!!

Thank you for your feedback about your stay with us, we feel privileged that we were able to delight you. We will definitely ensure you again have a wonderful experience on your next stay.
We look forward to welcoming you back soon.

Sincerely

Sanjeev Pande

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Florence

Address: 2719 Bank Street | Karol Bagh, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
Ranked #109 of 736 Hotels in New Delhi
Price Range: $51 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Florence 3*
Number of rooms: 24
Official Description (provided by the hotel):
Amongst the finest downtown hotels located in the heart of the city. At the Hotel Florence, you are looked after by the people who respect and value the word "Hospitality." Situated just minutes away from the city centre, world class shopping and prime business districts, Hotel Florence is a haven of tranquil elegance located amidst the vibrant city of Delhi. Choose from our full service well appointed, tastefully designed Executive Rooms, Premium rooms, & Deluxe rooms. Free Wifi ... more   less 
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Also Known As:
Florence Hotel New Delhi

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