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“A good reasonably priced option for Delhi”
Review of Hotel Florence

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Hotel Florence
Ranked #101 of 716 Hotels in New Delhi
London, United Kingdom
Level Contributor
41 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“A good reasonably priced option for Delhi”
Reviewed April 8, 2013

Stayed for three nights overall. On first arrival, seeing the small entrance leading above a jewellers on a busy, somewhat chaotic street in a local area, you may be wondering what you've let yourselves in for. But inside the hotel it is spotless, very modern, and offers a very comfortable stay. There is still some noise from traffic inside the rooms, but you'd have to be staying in a five star compound to escape this part of Delhi life, but it does quiet down at nights. The staff are generally ok, and helpful enough. The breakfast isn't anything to shout about, but it seems to be the standard across this part of India for places in this price range. As mentioned by other reviewers, paying for Wi-Fi is a little bit cheeky, but when it costs only 30 rupees for 30 minutes access you can't really grumble too much.
Overall a very worthy choice, whether you are staying for one night or five in the city.

Stayed March 2013, traveled as a couple
Helpful?
2 Thank 99_redball00ns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceGroup, General Manager at Hotel Florence, responded to this review, July 4, 2013
Dear Guest

Thank you for sharing your review of your recent stay with us. I am delighted that overall your comments are positive and you enjoyed your time with us.

Thank you once again and we do hope to welcome you back when you are next in Delhi.

Until then, warm regards
Sanjeev Pande
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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350 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (96)
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wolverhampton
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 7, 2013

We stayed here in March 2013 for three nights, it was a nice clean room and we were happy with it, the management were not hugely freindly or helpfull but we didnt really need them anyway,The taxis booked from here were relatively expensive than if you just hailed one yourself. but all in all not bad at all.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nic450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this review, December 1, 2013
Dear Nica,

Greetings from Florence Hotels!

Thank you for choosing to stay with us while you were on your holiday. Your comments are greatly appreciated and we will review with our staff in order to improve on those areas that you expressed. Thank you again and we hope to see you in the future.


Sincerely yours,

Sanjeev Pande
General Manager,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Level Contributor
29 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 30, 2013

Spotless room, comfortable bed, very friendly staff and nice little restaurant with very good breakfast buffet and serving all other meals at a reasonable price. The metro is only about 10 minutes walk away. A safe ATM with no surcharge is just around the corner. Wi-Fi is cheap (100 rupees for 24 hours). The neighbourhood is 'real India' - lively and pretty squalid in parts - but quite safe.

Room Tip: Some rooms have (sealed) windows onto a ventilation shaft, so don't expect light or a view but t...
See more room tips
  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Australian_Rod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this review, December 1, 2013
Dear Guest

It was a pleasure to have you stay at Florence Hotels New Delhi and we thank you for sharing your encouraging review with us.

We are delighted to note that your experience with Florence Hotels, New Delhi was enjoyable and that you have taken fond memories of your stay with us.

Your generous praise of our team members is motivating and will encourage us to strive towards excellence.

I do hope that you have the opportunity to visit us again in the distant future.

Thank you,

Kind regards,
Sanjeev Pande
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 22, 2013

The hotel is sparkingly clean with modern, well fitted rooms. The restaurant although small provides excellent food at reasonable prices. Staff are friendly and helpful, especially Surender and Abhishek on the front desk and restayrant staff. Multi national plug fittings in the rooms are an added bonus. Taxi prices are a little overpriced and wi-fi is additional to room costs. A good four night stay though and as a regular visitor to India I would definitely return.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dgsw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceGroup, General Manager at Hotel Florence, responded to this review, October 7, 2013
Dear Guest
Thank you for sharing your inspiring views through Trip Advisor. Your positive sentiments have been shared with the team. I am sure this will go a long way to motivate them further to keep up the high levels of guest services. I am also delighted to know that the food was to your great liking and satisfaction. Guest experience is our highest priority and it is always gratifying to receive such valuable comments. Team Florence looks forward to welcoming you back and hope to be your preferred destination in Delhi .

be inspired, be renewed
Sanjeev Pande
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Busan, South Korea
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 22, 2013

So I actually have not had the pleasure of spending a night in the Hotel Florence. Although my experience with the customer service was so excellent I felt compelled to write a review. After being completely taken advantage of and scammed upon entering India, my boyfriend and I ended up in this neighborhood at 2am with no hotel and was conned into taking a terrible room at a very high price at a neighboring hotel. This hotel disconnected the WIFI (so we couldnt access other hotels or figure out where we were!) and refused to give us any maps as to force us to stay! Wandering around and realizing we were really lost we saw the Hotel Florence and the welcoming face of Surender Verma. In perfect English he quickly and efficiently got to the bottom of the scam that had taken advantage of us. He also helped us map out our trip and got us into the hotel we were trying to find the entire time. He could have kindly dismissed us since these problems were not his. Although he went above and beyond to make sure we were safe and got where we needed to go. I reccomend this hotel as an oasis in a busy neighborhood and exceptional customer service. Thank you Surender!!

  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank sarah E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceGroup, Owner at Hotel Florence, responded to this review, March 23, 2013
Dear sarah E,

Dear bekstaboo

Wow, thanks for the exceptional review, the team will be thrilled that you had a memorable experience which is our only wish.
I'm pleased to hear the front office help worked out for the best.
Next time you are in town or at Florence please do let me know by email, I'd love to meet you personally.
With best wishes and safe travels,
Prashant Soni
md.florencegroup@gmail.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 21, 2013 via mobile

Perfect hotel for Delhi. In t middle of t city easy to move around in tram or Tim yuk. We did Agra tour with hotel cab, convinent . Clean room clean toilet clean sheets... Recommended booked through booking.com, got good rates.

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Crabx-spanzo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this review, December 1, 2013
Dear Crabx Spanzo

Greetings from Florence Hotels!

Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking and it’s always nice to hear we are getting it right.

Again, I wish to thank you for your input and hope to see you the next time you travel to our area.
Sincerely yours,

Sanjeev Pande
General Manager,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sussex
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 15, 2013

Set in the middle of the bustling Karol Bagh district of narrow streets and traders, this small modern hotel is an oasis. It is very clean with modern comfortable bedrooms, immaculate bathrooms with plenty of hot water, excellent food, friendly staff, TV and effecient wi-fi. It is well situated for Delhi sightseeing by taxi, tuk-tuk or on the metro. We had a room looking out onto the main street which gave a great view of all the street chaos but the windows were well sound-proofed and insulated us from the noise of car horns! We strongly recommend it as a base.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheBeagleUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FlorenceTeam, General Manager at Hotel Florence, responded to this review, December 1, 2013
Dear Guest,

Greetings from Florence Hotels!

Thank you for taking the time to review our hotel following your recent stay with us. I’m glad you found the hotel to your liking, Your feedback has been taken up seriously and we will for sure improvise by looking into the best possibilities in executing the same.

Again, I wish to thank you for your input and hope to see you the next time you travel to our area.
Sincerely yours,

Sanjeev Pande
General Manager,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Florence

Property: Hotel Florence
Address: 2719 Bank Street | Karol Bagh, New Delhi 110005, India
Location: India > National Capital Territory of Delhi > New Delhi
Amenities:
Business Center with Internet Access Restaurant Room Service
Hotel Style:
Ranked #101 of 716 Hotels in New Delhi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Florence 3*
Number of rooms: 24
Official Description (provided by the hotel):
Amongst the finest downtown hotels located in the heart of the city. At the Hotel Florence, you are looked after by the people who respect and value the word "Hospitality." Situated just minutes away from the city centre, world class shopping and prime business districts, Hotel Florence is a haven of tranquil elegance located amidst the vibrant city of Delhi. Choose from our full service well appointed, tastefully designed Executive Rooms, Premium rooms, & Deluxe rooms. Free Wifi ... more   less 
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Also Known As:
Florence Hotel New Delhi

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