We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor reservation and attitude”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
La Loma Jungle Lodge and Chocolate Farm
Certificate of Excellence
GreenLeadersPlatinum level
Arlington, Virginia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Poor reservation and attitude”
Reviewed September 14, 2013

Disclaimer: We didn't stay but that wasn't from lack of trying. After emailing to make reservations, we were told the complicated set of rules to be worthy of giving our money to this establishment. Tuesday or Thursday check-in's only, two or four night stays only; no Sunday stays. Fine, no problem...I'll switch our entire itinerary to make this work. Two days later after re-booking our flights, I email to finalize the reservation only to be told that she's booked it to someone else. She was aloof and apathetic but suggested we stay a different day. Sure, I'll change my entire trip to Panama again for the honor of being your guest. If you are that high maintenance, please post your book of rules on your website!

Stayed September 2013, traveled as a couple
Helpful?
9 Thank FarimaF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lalomabocas, Owner at La Loma Jungle Lodge and Chocolate Farm, responded to this review, November 14, 2013
I'm so sorry that FarimaF felt that her reservation request was not handled fairly or with due consideration. We have only 4 ranchos and fill up very quickly as we did during the 3 day period between FarimaF's first and second email. Holding a potential reservation for a short time is always an option and we would have been happy to do so in this case had we been made aware that this was something she would like to do.

For part of the year La Loma is open to guests 4 nights/5 days a week. During this period we take 2 days a week to focus on development work with the local community and concentrate on the cacao harvest. When we have guests at the lodge it is of paramount importance to us that all our energies are focused exclusively on our visitors. therefore we set aside dedicated time to work on the chocolate farm and community projects which are also an integral part of La Loma.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

348 reviews from our community

Traveler rating
    336
    11
    0
    1
    0
See reviews for
85
193
6
2
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (81)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Boston
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 4, 2013

The cabins are so isolated and so open to the outdoors, that you really feel like you are staying in the jungle, but without camping. Full modern amenities in each cabin make that possible.

Absolutely wonderful food! Kids were given only slightly modified choices. Don't know if it's how hungry they were, or how delicious the cooking was, but all of them ate well here (ages 3, 8 & 12). For adults, the food was so creative and fabulous; as good as any good gourmet meal at any of our favorite restaurants back home. Vegetarians & carnivores were happy, especially this omnivore who eats everything, but really likes lots of veggies. If you are a foodie, you might want to come here just for the food! But that's just part of your visit here.

You are in the jungle and everywhere is wildlife! You might see sloths, monkeys, toucans, iguanas, etc. all without leaving your cabin and the lodge where food is served. But you must leave, the adventures you can have are incredible. In just two days we went to a cave with bats, went fishing from a boat, saw dolphins from a boat, went snorkelling and saw amazingly beautiful coral and gorgeous fish and learned about how chocolate is made. Only regret, we didn't have enough time for a full chocolate farm tour. The bat cave was the absolute favorite activity for all the folks in our family even though we had to get very wet and dirty and walk thru water much deeper than we could see through. Don't forget to bring a headlamp! Even our cheap ones (under $15) worked great for this adventure. In fact, anything brighter might have made the cave too bright to enjoy as a spelunking activity. Forget rubber boots, the water will be over the tops. Bring water sandals with closed toes as recommended and wear clothing that dries easily and you don't mind getting really dirty.

For families, most places we go do not have life jackets appropriate for small kids, but La Loma did so ours got to stay in our suitcase. If you care about snorkelling equipment, you might want to bring, but theirs worked ok for a short swim.

When coming to La Loma you also experience life for the local indi­gen­ous Ngobe fam­il­ies. Our grandkids had a marvelous time with the 8-year-old son of one of the guides even though they didn't have any language in common. They also hung out as much as possible with the owners' 5-year-old son. Our only complaint was having to leave! If you go, consider reading their website and "pack for a purpose". Had I known, I would have brought art supplies and extra clothing that my kids no longer wear but I haven't given away yet.

Room Tip: We had the "family" cabin and I was worried that it would be too close to the lodge and no...
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BonnieLF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 7, 2013

Our family of 4 stayed at La Loma for a 2 nights. The experience was something we will always remember. The rooms put you in the middle of a rainforest environment and you are able to disconnect from all of the hustle and bustle of a crazy life. We have two teens and they were so busy with all of the exciting things we did while we were there they didn't even notice the absence of technology! The staff went out of their way to help you experience all of the beautiful nature this place offers. We went snorkeling in the afternoon where we saw dolphins frolicking in the bay along with an abundance of ocean life. We had a wonderful hike through a rainforest and our guide Chapi was very helpful and informative. We kayaked in the tranquil bay both mornings we were there. We also had fun with our guide Kelly learning all about the Cocoa farm on the property. The food was wonderful and everyone was very accommodating to our dietary needs. The other guests were so sweet and we couldn't have asked to share our vacation with a nicer couple. Our hosts, Steve and Karen rounded out the experience with an attentiveness that was almost psychic! This was a vacation we will be talking about for many years to come.

Room Tip: Be sure and book early. We rearranged our vacation so that we could stay at La Loma, since the time...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BiologistMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed August 4, 2013

We were there for 2 nights as part of our honeymoon. Wonderful from the personalities of the staff to the type of people this place attracts. Food was incredible and we are foodies from Brooklyn. Having flush toilets and a hot shower was a luxury for us after being in a hostel. Really exposed to the elements. We were taken care of by Steve and Karen who were regular coverers for the owners who were on their annual break. They were gracious hosts and really made our experience enjoyable.

We went snorkeling at coral caye and in the afternoon went to the bat cave with local Milton. So much fun and challenging too. We saw sloths, cayman crocodile, starfish etc.

We booked a few months in advance.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RadiantlyBrooklyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CA
Level Contributor
248 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed July 27, 2013

Wow! Our stay at La Loma was an experience of a lifetime! We stayed with our 3 boys (14,12, 10) for 4 nights in room 4 (more of a casita with no walls) and it was a fantastic experience. The kids counted 238 stairs to get to it. We found this to be great exercise while eating some of the best meals we have ever had. Much of the food is from the land- this takes local and organic to a whole new level! Words really cannot describe this place as it is unlike anything we have ever done before. It is located in a dense and very wet jungle on the ocean (mangrove side of the island) and absolutely beautiful-you can't help but relax. We did everything they had to offer and skipped the optional excursions. By being around, we really got to enjoy all that they had to offer including, making chocolate (so interesting and fun), soaking in the cascading waterfall pools, drinking coconut water (and eating the meat) from coconuts that Chappy had just picked, hiking with Steve and learning about some of the plants and tasting fresh cocoa fruit), talking with Mr. Kelly and getting some good native recipes, watching and helping Bolivia make Johnny cakes under a fire (yum!), watching sloths and all of the other wildlife, kayaking, visiting the local school/neighborhood by boat... Red Frog Beach is beautiful with great waves for body surfing, but the sand flies are fierce, so we had to stay over the water. The other guests were great and it was fun talking with them. Which brings me to my next point...Come here prepared for heat and humidity, mud, bugs (lots and lots of bugs and over 50 ant types, some are huge!), open air rooms (you sleep inside netting), thunder and lightening storms at night like you have never heard before, stair climbing, little electricity...We love 5 star hotels and we loved this as well!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank WKCA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 22, 2013

Bastimentos Island is glorious and La Loma was one of the most spectacular places that I've ever stayed. We knew we wanted a trip to Panama but had to decide on the many choices available - with only one week of travel. I was with my two kids: 25 and 15. We chose the Caribbean side after reading about the islands around Bocas and decided it offered a perfect storm of wild, waves and remote. La Loma was one of 4 places we stayed during our trip. Everything about La Loma was superb. The setting is amazing, the rooms (I cannot rightly call them rooms or cottages or cabins or bungalows -they are a category until themselves) are magnificent - open to the jungle, protected in the hillside, enabling one to feel every element yet sleep comfortably (understatement). The food was sublimely good - rivaling the best Boston chef's, the guides went beyond to offer a view that few people get to see, the hosts were caring and non-intrusive all at once (not easy). I would forego any vacation anywhere - and come back. Next time, however, I wouldn't bother to leave the property. One can launch from La Loma to do anything - kayak, hike to the best body surfing beach around, find waterfalls and fresh pools, learn about the jungle from local guides who work at La Loma and are available to help, or just rock away the day from the open view of a hammock. Thank you La Loma: Chappie, Kelly, Roger, Cooks and our lovely hosts who filled in for Henry and Margaret. They even thought to deliver coffee up the hillside and left outside the room. I cannot say enough about La Loma.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brightrowen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virginia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 7, 2013

Just left La Loma and we already miss it. What a wonderful escape from our busy lives. Our rancho was so comfortable with an amazing view. At night the rainforest came alive with an orchestra of sounds and the star gazing was so cool. So many fun things to do during the day or just take advantage of the comfy hammocks. The meals were delicious and the company of the other guests and the staff was wonderful. A special thanks to Steve and Karen for everything!

We saw dolphins, scorpions, monkeys, beautiful fish, monkeys, and sloths (so cute--a face only a mom could love).

All in all an amazing place!

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1livetowanderer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Isla Bastimentos
5.9 mi away
Tropical Suites Hotel
Tropical Suites Hotel
#1 of 13 in Bocas Town
514 reviews
3.0 mi away
Red Frog Beach Island Resort & Spa
Red Frog Beach Island Resort & S...
#1 of 3 in Isla Bastimentos
484 reviews
2.5 mi away
Palmar Beach Lodge
Palmar Beach Lodge
#2 of 19 in Isla Bastimentos
429 reviews
Show Prices
Show Prices
Show Prices
3.9 mi away
Bambuda Lodge
Bambuda Lodge
#1 of 2 in Isla Solarte
331 reviews
4.2 mi away
Azul Paradise
Azul Paradise
#5 of 19 in Isla Bastimentos
146 reviews
3.9 mi away
Eclypse de Mar
Eclypse de Mar
#3 of 19 in Isla Bastimentos
331 reviews
Show Prices
Show Prices
Show Prices

Been to La Loma Jungle Lodge and Chocolate Farm? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about La Loma Jungle Lodge and Chocolate Farm

Property: La Loma Jungle Lodge and Chocolate Farm
Address: Bahia Honda, Isla Bastimentos, Panama
Phone Number:
Location: Panama > Bocas del Toro Province > Isla Bastimentos
Amenities:
Bar / Lounge Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #2 of 17 B&Bs / Inns in Isla Bastimentos
Price Range (Based on Average Rates): $$$
Number of rooms: 4
Official Description (provided by the hotel):
Experience something a little different. La Loma is a working cacao farm that also accepts a small number of overnight guests.If you want to escape everyday life, relax in comfort in a hillside rancho overlooking a secluded bay, participate in tropical farm life or engage in a range of activities designed to bring you closer to the natural environment and local communities of this spectacular island, La Loma is for you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com and Priceline so you can book your La Loma Jungle Lodge and Chocolate Farm reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
La Loma Jungle Lodge And Chocolate Farm Hotel Isla Bastimentos
La Loma Jungle Lodge And Chocolate Farm Panama/Isla Bastimentos, Bocas Del Toro

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing