Tom was friendly when we booked our room over the phone, but when we arrived we received a very FREEZING welcome. He offered us a free drink while we were waiting for the room, and could only serve me 1/4 a glass of lemonade because they were out (1/4 was good enough, as it was free), nice! He asked us to open a tap, because he didn't have to much change. we paid him 40USD upfront, he would charge the rest afterwards, fine! (check that bill!)
I became very ill and and was only able to eat crackers and a bit of yoghurt. My husband ordered cereal for breakfast (which came with too little milk, for which we had to pay extra), and when Tom came to get the plate, I asked him if I could use my husband's spoon. With an angry face, he pointed to a paper stating that one should not sit on the tables if one does not consume their breakfast. I repplied that I would love to have a real breakfast but that I was too ill, upon which he repplied arrogantly and with anger in his voice "oh, and that's the reason you have to sit here?" That is no way to treat a customer and definitely not one that is ill!
Then the check came... To our surprise, he had charged us: the free coffee and a lemonade (full price while I received just one zip) and the breakfast of my husband was 6USD more than on the menu. I guess the the overcharge was for the usage of the spoon?
he takes pride in warning his guests about the locals and talking bad about them. This made us feel very uncomfortable, as we are travelers that like to get to know the local culture, and interact with people we meet..
Our advice: If you go to Bastimentos: stay with the locals and not with this grumpy arrogant old man! You can stay cheaper, with nicer service and better value at the other hostels on the island, eat great breakfast at alvin's or the Pad Tai local pizzeria (not sure about the name) for halve the price. We will write to LP about this, as we do not want Tom and his wife to ruin the stay of future travelers, as Bastimentos is a fantastic place with a great vibe!
- Official Description (provided by the hotel):
- You are looking for a nice place at the Caribbean? Our family-guesthouse is builded over the water of the lagoon and located in the centre of the village Bastimentos on the same named island in the north of Panama at the archipelago Bocas del Toro. ... more less
- Also Known As:
- Pension Tio Tom Hotel Isla Bastimentos
- TioTomsGuesthouse Panama/Isla Bastimentos, Bocas Del Toro