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“This is a biased review due to lack of service!”

Hotel Bocas del Toro Restaurant & Bar
Ranked #28 of 80 Restaurants in Bocas Town
Price range: $6 - $23
Cuisines: Caribbean
More restaurant details
Restaurant details
Dining options: Late Night, Outdoor Seating
Description: Best Wifi in Bocas Town! Conde Nast Traveler's 2014 Gold List Cuisines & Bars, IP APP, honored Hotel Bocas del Toro as one of the Gold Lists Cuisines & Bars recognizing Hotel Bocas del Toro Restaurant & Bar as a trendy venue in the Caribbean among the best in the world. The Hotel, Hotel Bocas del Toro also received TripAdvisor's 2017 "Certificate of Excellence". Including Conde Naste Traveler ¨Caribbeans Secret Islands, The Bliss of Bocas¨ 2013 featured article. From every vantage point, the ocean & island views inspire us to respond to the elements & the cuisine we prepare. Bocas del Toro's only wood, caribbean, oceanfront boutique hotel, restaurant & bar. We invite you to join us and experience the best of Bocas del Toro.
Reviewed November 14, 2012

And let me explain: we ended up at the restaurant over lunch time at 13:30 yesterday.

Outage #1: the waiter didn't speak a word of English. You gotta be kidding me! This restaurant is part of the Bocas del Toro hotel which is apparently in the top 10 in Bocas Town. Nothing against the guy (he was trying to be nice) but come on...

Outage #2: There were 5 different couples sitting at the terrace. We all got informed that the kitchen was "really slow" and there were 2-3 tables that were still waiting to be served.

Outage #3: It took >10' for the waiter to come and take our order. By that point we just stood up and left.

And the rest of the other 4 couples did exactly the same. We ended up with a few of them in another nearby restaurant.

So I'm totally biased on this review but this was a true event yesterday.

1  Thank PaniosBanios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wold, Guest Relations Manager at Hotel Bocas del Toro Restaurant & Bar, responded to this reviewResponded November 18, 2012

We sincerely apologize for the lack of service you experienced at Bocas del Toro Restaurant and Bar. The restaurant is a work in progress, actively seeking to improve consistent service levels and your feedback has provided to be valuable. We are taking steps to make a difference and appreciate your review.

Bocas del Toro Restaurant & Bar acknowledges the issues raised, including the lack of English speaking staff in the restaurant. Due to commitment by both Bocas del Toro Restaurant & Bar, including, Hotel Bocas del Toro, in supporting Sustainable Tourism in our province, all 15 employees are Bocateranian. This offers a tremendous economic benefit for employees and their family’s future. We do not hire foreigners. The other dining locations you visited are operated by foreign staff that has a strong command of English. It is true, some employees do not speak English, yet many understand. Unfortunately, English is not the native language of Panama. We make every effort to hire Bocateranians capable of speaking and understanding English whenever possible.

While it’s hard to play the ranking game with internet reviews, we appreciate being referred to as one of the top 10 ten hotels in Bocas Town (aka: Bocas del Tor Restaurant & Bar) of which only 4 hotels offer full restaurant services (breakfast, lunch, dinner, bar, including room service!). Six of the 10 hotels you referenced in the top 10, including the one you visited, do not offer full hotel restaurant service.

Again, Bocas del Toro Restaurant & Bar appreciates your comments and will continue to strive to offer the best service available in Bocas del Toro.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a ReviewReviews (140)
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98 - 102 of 140 reviews

Reviewed November 3, 2012

Great cooking superb service! We had arroz pollo panameno and seafood pasta both awesome and the service was great

Thank Mario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 21, 2012

I loved that there was a variety of food. All delicious! No dislikes! Another plus is the view. The restaurant is in the back of the hotel and so you get a great view of Isla Carenero.

Thank Shannon507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 6, 2012

There's nothing like having bacon and eggs to remind you of home while you're traveling through Latin America where everyone eats rice and beans for breakfast. The breakfast sandwich was my favorite!

Thank KElizabeth6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 1, 2012

We stopped at hotel bocas del toro restaurant twice during our stay. Once for happy hour, and once for dinner. The dinner was excellant, i had the arroz con pollo and my boyfriend ordered the fish sandwich. They were both great and reasonably priced (although there were many items on the menu that were pricey). Definitely a repeat spit.

Thank btvlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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