Service is spalling.
Staff aren't trained and coordinated. We place orders for coffee and drinks, 5 staff members standing around just looked at each other, may be to check who is going to take care of this orders. 30mn later, we were not served and some the 5 staff members just walked off the bar.
If you need a drink, you better stand at the bar untill someone can be bothered to serve you and make sure you pay otherwise you will wait another hour before you get the bill.
People would this is standard service in Panama, yes I agree, but it is not acceptable for a hotel which is part of a luxury international group and charge a lot more than average on the island.
Staff don't know what to do when a customer is waiting at the bar. They constantly walk off or pretend to be moving glasses or phone...
Lack of training, coordination....More
- Free Wifi
- Breakfast included