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“At Peace with Sun Moon Lake”

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Sun Moon Lake Hotel
Ranked #9 of 134 Hotels in Nantou County
Reviewed July 22, 2014

I stayed a night at the Sun Moon Lake earlier in the month of July. It was a most relaxing stay. My room which is overlooking the lake has the greatest view. The room was hugh with 2 super single beds, a separate sitting area, and a fantastic bathroom with shower and a large bath tub overlooking the lake. The hotel surrounding was quiet. A shuttle service is provided at scheduled timings to bring guests to the Shui She Tourist's centre which have many good eateries and souvenirs shops. My stay included the morning buffet breakfast comprising American, Japanese and of course the Taiwanese locals delights. Strongly recommended to start a beautiful day. The staff are friendly, attentive and helpful. I enjoyed my stay and will return soon.

Room Tip: Request for Lake view room to capture the morning sunrise.
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  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
3  Thank Will W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this reviewResponded July 24, 2014

Dear valued customer:
Thank you for giving us such a great comment.
We sincerely wish you will visit us again and we are looking forward for your next stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 - 72 of 213 reviews

Reviewed July 21, 2014

We stayed for 2 nights and had 2 rooms booked, a mountain view double and a lake view double. The rooms had minimal lighting, and even with all the lights turned on, the rooms were very dark both during the day and night. The mountain view room had a musky smell, and when the AC wasn't on, the room started to smell like urine.

The dining options were laughable. The breakfast buffet spread was lacking in quality for both the Asian and Western options. The food was dry and bland, and looked like items cooked from a low grade diner. Dinner options were not much better.

The hotel is located a few minutes away from the Shuieshe Village Center in a remote location, so you couldn't just walk out be in the middle of the town area with shopping and dining options. Transportation is limited, and to venture out, you either need to have them call a taxi for you, or wait for their hourly shuttles. When we were there, the main shuttle bus was being repaired, so they only had a regular car ferrying guests back and forth between the hotel and the Village Center. You had to put your name down first, and had to wait for your turn for the car to return from making previous trips to drive you to the village center. Returning from the Village center was equally painful as you had to either let them know ahead of time which hourly shuttle you would take back, or call them when you had a better idea to let them know you'll be waiting for them.

I would recommend staying at the Hotel Del Lago for convenience as that is directly in the town center, or better yet, stay at another pier village since Shuieshe had very little offerings for both dining and entertainment.

  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank FlyerTL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this reviewResponded July 24, 2014

Dear valued customer
Thank you for taking the time to communicate to us why our hotel did not meet your expectations.
About the dining options,we will provide more local and special meals for guest’s choice.And also increase the food of tasty.
Hotel provide free shuttle service at scheduled timings and there is
timetable for guest to use.Guest can enjoy the free shuttle service once you make appointment 10 minutes before departure.
We are the only bike trail connecting hotel in Sun Moon lake area.
It is magnificent scenery of Sun Moon Lake.We are looking forward to seeing you again and showing you the different beauty of the sun moon lake.

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Reviewed July 20, 2014

We stayed at Sun Moon Lake hotel last August and had a really great experience there. The hotel is about 15-minute walk from Shui She Tourist's center and the hotel provides a free shuttle bus from the tourist center and the hotel. You can also call the hotel and ask for the bus service. The bus driver was very friendly and gave us recommendations about nearby restaurants. The hotel even provide free bottled water on the car, which is really rare for a four-star hotel. The check-in is very efficient. We booked a Japanese style room, which features two comfortable twin beds and separate seating area. The bathroom is really nice and features a huge tub. The terrace of the room is also very great. The breakfast at the hotel is really great. I highly reconmend the Minced pork rice, which is very tasty. The service in the hotel is also quite good. Hotel staff are very friendly and attentive. I highly recommend this hotel and I will return to this hotel if I go to Sun Moon Lake next time.

  • Stayed: August 2013, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank michael35432
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lwdavid, 經理 at Sun Moon Lake Hotel, responded to this reviewResponded July 24, 2014

Dear valued customer:
Thank you for giving us such a great comment.
We sincerely wish you will visit us again and we are looking forward for your next stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2014

We stayed for one night in a lake-view room. It had a gigantic bed, bath with lake-view (!) and a Japanese room within. It was off-season, so the hotel was very quiet. I don't think the staff were accustomed to non-Chinese speakers but they could get along at a basic level, especially at the front desk. We wished we could have stayed longer.

My daughter is accustomed to oriental style beds, i.e. very hard, and she found the bed too soft.However I believe that there are some Japanese-style beds in some roons.

Room Tip: Choose a lake view: mountain view was not nearly as good.
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  • Stayed: May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Hakluyt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lwdavid, Director at Sun Moon Lake Hotel, responded to this reviewResponded May 8, 2014

Dear valued customer

I would like to thank you very much for leaving us a comment so we can improve ourself

and I am also glad you and your daugher liked our room

We pride ourself in our Taiwanese way of hospitality and we are the newest lake front hotel in the sunmoon area, and we are also the only bike trail connecting hotel in sunmoon lake

we sincerely wish you can come and stay with us again, and let us pamper your next sunmoon trip

thank you very much and good bye

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Reviewed May 4, 2014

We stayed in a deluxe lake view quad room and were impressed by how spacious it was. The room was thoughtfully designed, notably with a shoe cabinet for us to deposit our shoes after changing into our slippers. The TV in the Jacuzzi is also a nice touch. We especially enjoyed watching the sunrise from our room and the bicycle trail around the hotel. On the other hand, we note an area for improvement. The sewage system does not appear to be working too well as the toilet reeked of sewage when we first arrived. This is however a minor issue which does not detract much from our perception of this place, as the staff showed professionalism throughout our stay.

  • Stayed: April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank 48Lee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lwdavid, Director at Sun Moon Lake Hotel, responded to this reviewResponded May 6, 2014

Dear valued customer

I would like to thank you very much for give us feedback so we can improve ourself and make our customers happier next time staying with us

your comment and suggestions are being noted and passed on to the approprate department,

and I hope next time you are visiting sunmoon lake area, you can come stay with us again and let us pamper your stay again

again thank you very much and see you next time very soon

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Reviewed May 4, 2014

On family vacation, initially unsure of hotel given the slightly further from town location but was a great choice in the end given the staff quality, high quality rooms and amenities

Pros
- Very beautiful rooms to 4/5 star standard, lake view is the best!
- in room spa and dinning area were very comfortable
- FREE bicycle rental ( a good range of bikes too, for adults and children)
- 10 minute walking distance from town via lake boardwalk road for pedestrians only
- very good breakfast spread
- free shuttle bus to town. Staff were kind enough to go off schedule for us early in the morning at 710am to catch a connecting bus to Taipei!
- hotel provided cot at no extra charge for baby

Had an excellent experience and just wish I could have stayed longer

Stayed: May 2014, traveled with family
1  Thank nwk84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lwdavid, Director at Sun Moon Lake Hotel, responded to this reviewResponded May 6, 2014

Dear valued customer

First, I would like to thank you very much for taking your precious time to write us a comment so we can improve ourself and make our customers happy next time staying with us

We pride ourself in our Taiwanese way of hospitailty, and we are the newest bike trail connecting hotel in the sunmoon lake area, and we are also the newest one in town

next time you are coming to sunmoon area, dont be hestitate to come stay with us again and let us serve you and pamper your stay,

again, thank you very much for your comment and we are looking forward to your next staying with us

thank you and good bye

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Reviewed May 1, 2014

We stayed for two nights in a deluxe lake view quad room. We wanted to sleep on the tatami, added NT$1900 per night to set up a sleeping area which included breakfast and dinner which we could enjoy because our package already included two meals. First night, electricity suddenly stopped for two times, resumed after moving the keycard in out, at the third time, hotel offered us to change room, which is just next door! There,
the safety box did not work, still not repaired when we departed. The toilet was so smelly that I nearly vomited, after reporting this, condition could still not improve. However, the catering staff were all very kind and considerate, the staff introducing us to the use of bikes was also very nice and helpful. The set dinner was very delicious and high class, 5 star, excellent service provided. Overall we had a relaxed and enjoyable stay.

  • Stayed: April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Gill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lwdavid, Director at Sun Moon Lake Hotel, responded to this reviewResponded May 3, 2014

Dear valued customer

I would like to thank you very much for leaving us a comment so we can improve ourself and make our customers happy next time staying with us

your suggestion is being noted and passed on to the relevant supervisor

i hope you will come back and stay with us again next time you visit sunmoon lake area

again, thank you for your comment and see you next time soon

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sun Moon Lake Hotel

Address: No.419 Zhongshan Road, Shuishe Village, Yuchi Town, Nantou County 55541, Taiwan
Location: Taiwan > Nantou County
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Wheelchair access
Hotel Style:
#5 Luxury Hotel in Nantou County
#6 Spa Hotel in Nantou County
Price Range: $142 - $350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sun Moon Lake Hotel 4*
Number of rooms: 106
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Also Known As:
Sun Moon Lake Hotel Taiwan/Nantou County

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