Guest with very young kids & the elderly sepecially, Stay here only if you are 101% sure you won't need emergency assistance. We stayed at the resort on 5th Feb 2014. At 2.30am, we called front desk asking for the nearest hospital A&E where we could get immediate medical attention for severe stomach cramps, vomitting & diarrhea. Shockingly, we were told by the staff on duty we had to wait till 7am before we could seek medical treatment as the hospital was closed. Asked for alternative solutions for the next available hospital which was not closed but were told there weren't any. Asked for the ambulance, there was none available either. If we could wait till 7am it wouldn't be an emergency anymore. If someone dies in the resort, it would probably be that their body would only be picked up at 7am the next morning. 7am 7am 7am that was the only phrase we heard from front desk throughout our plea for help. We did finally get to A&E with the help of our tour guide, we were diagonised with acute stomach influenza in a hopsital which was just right outside the resort & only a 6 to 7 minutes drive away. Such ignorant staff, assigned to take care of guests needs, lack of even the basic knowledge of what is even situated right outside their resort, tremondously unprofessional & unfeeling, making us go through the uncalled for & unnecessary trauma for hours. We emailed the resort after our trip. No one even bothered to take the effort to reply. A terrible experience we wished we could just edit it off like how we edit our photos.
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- Also Known As:
- Red Maple Boutique Hotel Taiwan/Nantou