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“A Stain on Sri Lanka”
Review of Eva Lanka Hotel

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Eva Lanka Hotel
Ranked #9 of 21 Hotels in Tangalle
Certificate of Excellence
Bangkok, Thailand
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Stain on Sri Lanka”
Reviewed March 9, 2013

I literally don't know what to say about this place. We arrived having booked a Sea View Villa. Our villa did certainly not have a 'sea view' and was incredibly dated. The toilet leaked all night all over the bathroom, and the food at the restaurant was almost inedible. We complained to the Sri Lankan 'manager', and he admitted that all sea view villas were booked and he offered us free dinner and drinks to compensate. As we had a very short trip in SL, we were willing to pay more for quality accommodation, and this certainly wasn't it. After finding out the manager was in fact Italian, we asked for him. He was out surfing! This was one of a number of bare face lies the SL manager said to us. The Italian manager was never there when needed, and actually sat down in his board shorts to eat dinner when all the guests were eating in the restaurant! I was incredibly thirsty in the night and came to find some water at reception. There was no staff anywhere so had to do without. The grounds are beautiful and the beach stunning. What the place needs is ALOT of money spending on it, and an actual manager. 2-3 star hotel calling itself a 5 star establishment. Awful.

Room Tip: don't stay here!
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank NickBangkok007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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269 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Warrington, United Kingdom
Level 6 Contributor
250 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
Reviewed February 18, 2013

We stayed one night but wished it could have been longer.the setting is idyllic....comfortable secluded chalets in beautiful gardens, with ocean views. There are two well maintained pools. The staff were friendly and helpful. The bar was very good and the restaurant ok, but on another occasion we would choose to eat at the locally run beach bar on the lovely quiet beach. The only negative point is that our driver told us his accommodation was dirty.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Greenjag
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed February 15, 2013

Eva Lanka was in former years a great place for ayurvedic treatments. It was closed for some time but now started off for a new try. The italian owners take care and all the staff is giving the best. The ayurvedic treatments are excellent. The Therapists are well educated and doing good.
The place is not really all renewed at the moment, but it's worth the money, especially the seaview bungalows.
Give the place a try. It is a very special and charming one.

Room Tip: Seaview bungalows are worth the money
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  • Stayed November 2012, traveled as a couple
    • Value
    • Location
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Helpful?
Thank torton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Level 6 Contributor
156 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 210 helpful votes
Reviewed January 28, 2013

I determined not to contribute this review but Agoda have emailed me four times, demanding a review and offering reward points for so doing. Their persistence has so aggravated me that I have decided to comply with their request and forward it to TripAdvisor as well as Agoda.

We arrived at the Eva Lanka after a lengthy mini bus trip from Colombo, following a long flight from China via Bangkok; our friends, whom we met at the airport, had travelled from the UK and had not slept for a very long time. We were all rather exhausted but excited and looking forward to a decent meal and a comfortable bed in our ocean side luxury suites, the best rooms in the hotel. However, this did not happen; the chap at the reception desk looked puzzled and disappeared for some considerable time, then returned and asked us to wait, a welcome drink was provided but we asked our driver to remain, as we had a premonition of disaster, encouraged by the raised voices emanating from the back office.

Our misgivings were well founded; no rooms were available, despite the presentation of our voucher issued by Agoda on full payment of the £2,000 cost. Telephone calls followed and to cut a long story short, and after a perfect demonstration of how NOT to treat ones clients, we were offered accommodation in an alternative hotel of much lower quality and cost, to that at which we had booked. We stayed in this hotel for two days but then managed to find alternative accommodation of a higher standard elsewhere. Our holiday was ruined by the incompetence of the hotel management or Agoda, it matters little, exactly whom was ultimately responsible. The Director of the hotel offered no solution to our problem and was generally unconcerned and proved himself incompetent. All calls to Agoda were achieved by me and it was I who sorted the problem.

I must say that Agoda, although unable to book alternative hotels, have since recognised their responsibility and reimbursed us for the extraneous expenses incurred and compensated us for the trouble, inconvenience and disappointment, which disrupted holiday plans, produce.

It is no fun to be dumped in a foreign country, miles from anywhere, hot, tired and hungry, with mosquitoes, making a meal of ones legs and with nowhere to stay. So, my advice to other travellers; to avoid disappointment, distress and frustration: check your booking with the hotel directly and make sure that all bookings and payments have been made by your agent, on your behalf and if your holiday is ruined by the incompetence of others, complain, demand compensation and if necessary inform ABTA and ultimately but as a last resort, take legal action against those who failed in their ‘duty of care’ to you, the client.

My impression of the Eva Lanka Hotel: I didn’t get past reception but the inefficiency, lack of care and complete indifference to our plight, displayed by the director and his assistant made me determined to avoid it like the plague in the future.

Stayed December 2012, traveled with friends
Helpful?
6 Thank Philip B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 7, 2013

Location is fantastic. View is great. Beach is outstanding. Food is so so. Breakfasts is fine. Lunch is limited. Dinner is worth a pass. They do a few items off menu that are Italian which are good and worth asking for if you are interested. The room are fine but not exciting. The property is really nice. However, the whole resort needs a reno. Staff are really nice and will do all possible to be helpful.

Room Tip: Order the Italian in the restaurant not the sri Lankan food
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank asiatravel4years
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed December 28, 2012

We booked Eva Lanka over the Christmas period as a 'treat' on our tour of Sri Lanka, costing nearly £200 per night...it was by far the worst of the six places we stayed over our three week trip.

The manager was grumpy and rude, no warm Sri Lankan welcome here. He even refused to let our driver through the hotel gates meaning we had to carry our luggage to the road leading to the hotel.

Our room was spacious with a fantastic view from the terrace, however sitting out on the first evening a rat ran across in front of us, rather putting us off sitting there again!

Whilst clean on the surface the room didn't have new soap in the bathroom & the sheets had a rather stale smell.

Then there was the food...the Christmas Eve 'Gala Buffet' that we were forced to buy into as we were staying that night was by far & away the worst meal we've had.

Redeeming features were the staff aside from the manager who were friendly, especially the chefs.

Whilst the beach in front of the hotel was lovely it was deserted so no atmosphere.

There are so many guest houses & hotels in the area, our tip would be avoid this place!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenny_dew_drop_44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baden, Switzerland
Level 6 Contributor
217 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed August 9, 2012

Located on the sea side in a middle of enchanting bay. Perfect for exploring the Tangalle area as well as relaxing on the bay.
Large rooms and outstanding service. A bit dated though recently renovated. Good breakfast and dinner. Wi fi a bit slow but free

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Madmartigand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eva Lanka Hotel

Property: Eva Lanka Hotel
Address: Tangalle | Unakuruwa, Tangalle 82200, Sri Lanka
Location: Sri Lanka > Southern Province > Tangalle
Amenities:
Bar / Lounge Beach Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 21 Hotels in Tangalle
Price Range (Based on Average Rates): $
Hotel Class:3 star — Eva Lanka Hotel 3*
Number of rooms: 30
Official Description (provided by the hotel):
Like in Paradise: far away from hustle and bustle the Eva Lanka Resort is situated: On a little hill, surrounded by a wonderful tropical garden and bordered from one of the most beautiful beaches in the south of Sri Lanka. Descrizione The Eva Lanka Hotel is located in one of the most beautiful parts on the south coast of Sri Lanka, set in a secluded jungle-like area, near the little and typical fisher town Tangalle. Hidden under leafy trees, the big cottages are perched on a slide hill, overlooking a gorgeous piece of the Indian Ocean. The white-sand beaches surrounding the Resort, the clear water of the coral bay in front of it and the 30000 sq m hotel garden with thousands of tropical trees, plants and flowers, make a natural paradise of it. Informazioni generali The Hotel is 190 km distant from Colombo. You can book the transfer from Colombo Airport to the Hotel in one of the Hotels mini busses or an air taxi transfer offered by Sri Lankan Airlines. ... more   less 
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