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“Never again - cancelled our stay after 2 days” 1 of 5 bubbles
Review of Lagoon Paradise Beach Resort

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Lagoon Paradise Beach Resort
Ranked #12 of 118 Specialty Lodging in Tangalle
Munich, Germany
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Never again - cancelled our stay after 2 days”
1 of 5 bubbles Reviewed March 18, 2014

We planned to stay in Lagoon Paradise Beach after a two week round trip for relaxing, massages etc. before getting back home. This was a complete fail. Despite the description there was neither a Spa and Wellness area nor a massage available - only after pre-ordering for the next day. The sea was extremely rough - swimming therefor impossible - though the beach was clean and we even could see a turtle laying eggs in a sandhole. However the hotel is in the middle of nowhere.
We had decided for a cabana - so the following dös not apply for standard room. The cabana we had was very dirty, the A/C was working every now and then. We also didn't like the food offered in the Big Crocodile Restaurant - not to compare with the food we had in all other places - probably too hard trying to meet everybodies preferences. The bed in the cabana was very hard due to a thin mattrass lying on stone. The Cabanas are lying towards the lagoon, which is very helpfull as it is quiet there in comparison to the beachfront. The pool was also nice and clean, although the sunlounges were mostly damaged and dirty (mildew?)
Last but not least - we asked for laundry service; amongst our clothes also a t-shirt with a buddah-print on it. A few days before inn Polonnaruwa we were tought, that it is forbidden to wear this in Sri Lanka (whereas it is very common in Thailand, where we bought it). Surely we respect any local habits therefore none of us wore the t-shirt!!! We just wanted the t-shirt to be cleaned. We had to discuss longly to have the t-shirt returned.

  • Stayed March 2014, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Sigrun W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagoonparadise, Public Relations Manager at Lagoon Paradise Beach Resort, responded to this review, March 29, 2014
Dear Ko Samui,

Thank you for taking your time to write us your review about your stay with us and I paid a very careful read through it . I am glad you enjoyed the location and the services of the hotel .

This could purely must have been taken place due to the miscommunication. Hotel does not comprise of a modern state of the art Spa and it is well communicated to all our guests on their arrival of the Spa procedure. Therapist could always be called upon an early booking and it should be generally booked at least 5 hours prior in order to avoid disappointments . However, there will be a luxury Ayurverdic Spa established in the hotel near future which we are totally looking forward to .

As we all know , we never can predict how big or low the tides could hit and sea is generally rough during November and December . Things could have been much easier and enjoyable for you if you could have checked on your preferred weather during the time of travel to Tangalle .

Sun lounges and the mattress have been replaced and also there is a safety fence built against the pool to provide much safe to guest and improvement will continue to take place .

Regrettably, staff have only advised you kindly on consequences you could face by wearing the Tshirt that carries an image of Lord Buddha which is well considered as the most sacred icon of the 80 % of the population in this country . It is considered as disrespectful to wear such in public and I am sure staff has been trying to convince you on the concerns. I strongly believe you understand this religious concerns and it is very advisable to be aware of the procedures and facts of the country you travel to avoid certain hassles.

We thank you very much for your stay with us .

Warm Regards
Dinesh Premarathna
Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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312 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
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English first
Southampton, United Kingdom
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 12, 2014

Even though this hotel is quite large, it has the feel of a boutique hotel or something a bit more barefoot.

The rooms are massive - lovely high ceilings, whitewashed walls and cool, polished concrete floors with huge beds made up with very crisp white sheets. The terraces are huge too - with enough banana palms dotted around to make them feel secluded and to give you a view of the wild lizards, chipmunks, tropical birds and wild peacocks that stroll casually around the grounds.

The pool is decent (but they need more sunbeds), and everything is spotlessly clean. The hotel also has kayaks that you can hire for half the price you'd pay in town, and you can take them out, straight from the breakfast room, onto the lagoon for a day of monitor lizard and wild monkey spotting.

There's a quirky concrete bridge linking the hotel to one of the most beautiful and unspoilt beaches I've ever seen, with nothing but a couple of driftwood-built seafood shacks that serve the best fresh prawns I've ever eaten and a fisherman's hut. It is worth noting that the sea in this part of SL is very powerful with rip tides and strong undercurrents, so not suitable for your average swimmer.

Breakfast is included, and although (as is common in this part of the world) the western dishes don't translate very well, it's a great opportunity to try something new and the chef does delicious Sri Lankan omelettes with pandan leaves and green chillies to order. There's also a lovely selection of traditional Sri Lankan breakfast dishes, fresh fruit and yummy coconut pancakes. The coffee wasn't too bad either.

It's a short three-wheeler ride into town, a stones throw to the beach and less than a stones throw to the lagoon. Absolutely breath taking location, which I cannot fault.

The staff, as usual in SL, were super friendly and always seem to fancy a chat. Some other guests found the service a little slow, but I suspect this had more to do with the relaxing nature of their work environment than having a bad attitude, and I challenge you to rush to do anything after you've been here for a few days. We were only meant to stay for two days but ended up staying for five. One of the nicest places I've been.

Room Tip: Just pick a room, any room.
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  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank lisaminx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagoonparadise, Public Relations Manager at Lagoon Paradise Beach Resort, responded to this review, March 29, 2014
Dear Valued Guest,

What a review!!

I am so impressed to read your beautiful comment elaborated about our resort and I am so touch and privileged to read it . Yes indeed, Lagoon Paradise Beach Resort is all about providing the best and giving the unparallelled , customer oriented service. I am glad everything has been perfectly fallen .

I’m honestly flattered by your kind enthusiasm and, I’m always humbled to read the word ‘perfect’ in a guest review – even more so when repeated!

Your review of the hotel generously praises all aspects of it and what we do and, it will certainly encourage more visitors to come. I’m delighted that you enjoyed your stay so much and found everything to your liking - and perfectly so - thank you very much for telling us and so many others.

We look forward to welcoming you at Lagoon Paradise Beach Resort in the near future and [promising you a memorable stay again with us .

Warm Regards

Dinesh Premarathna

Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

Booked this hotel via Agoda whilst in Sri Lanka for the following day. Wasn't sure what to expect but the room was modern, clean and spacious. Great wet room, large bed, very clean, large balcony overlooking the pool. Slight downside was the air con unit which we couldn't get to stop blowing directly onto us. Also no wifi in rooms but we quite liked that.
Hotel is on a lagoon, which you cross via footbridge to a fantastic and deserted beach. Miles and miles of sand for as far as you can see either side. Beautiful.
The Restaurant was good, not over-priced and staff were friendly and helpful. Only a few other hotels nearby, all tastefully done and if you are looking for quiet, beautiful beach and peace this is the place for you. Very good value, would definitely recommend and would go there again. Probably the best hotel we stayed in whilst in Sri Lanka, especially at that price (I think we paid £56 per night incl breakfast which was a buffet style, very good).

  • Stayed February 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Karen864
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagoonparadise, Public Relations Manager at Lagoon Paradise Beach Resort, responded to this review, March 29, 2014
Dear Valued Guest!

Thank you for staying with us and I am thrilled to hear that you had enjoyed every aspect of the hotel and enjoyed Tangalle at its best !

We always pay a high attention to details and yet make sure nothing is overpriced and affordable for every single guest walk in .

Tangalle is awaiting to welcome you again and please do write to us before you arrive , I shall make sure we will have lots of pleasant surprises for you in our store.

Warm regards

Dinesh Premarathna
Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed March 9, 2014

This is a beautiful place to spend time in. Facilities, location, people are all extraordinary. Resort is new and beautifully appointed. The site is covered from the blustering wind, only half a kilometre away. It has a narrow channel of water, crossed by a bridge, a sandy beach and the glorious Indian Ocean (or is it the awesome Pacific Ocean?). Palms and green vegetation spread as far as the eye can see. People are smiling, helpful and doing their jobs very well. Reception is courteous and efficient. Food is on par with the rest of the resort. I was lucky enough to have a big, comfortable and very well appointed room on the upper level. The view was awe-inspiring. Wi-Fi works well in the designated area. Pool is clean and quite big. Ayurvedic massage is available. It sounds like I am writing advertising for this place, but I found it really quite agreeable.

Room Tip: Try if at all possible to get a room on the upper levels.
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  • Stayed February 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TravelnWrite2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagoonparadise, Public Relations Manager at Lagoon Paradise Beach Resort, responded to this review, March 29, 2014
Dear Valued guest,

Impressive !!! We at Lagoon Paradise Beach Resort sending you a big thank to you on your impressive review about us and we are thrilled to hear that you enjoyed every bit of your stay with us . Yes it is our ultimate goal to make your stay memorable and make you coming back to experience what this lovely resort has in its store for you to offer .

Yes , why not you are making a absolutely an outstanding marketing platform to LPBR and fellow travelers will most definitely be making their way towards us . Thank you again for your review.
Since the resort is at its final stages of the development projects we are looking forward to finish the areas asap and yet the construction work that make interruptible noises have already been done and only few touch ups are remained. Cannot wait to see the end product!!!

To provide our discerning guest an impeccable , memorable stay with us we strive everyday !!
I am glad to hear that you enjoyed our signature and international dishes at LPBR !.
I thank you again on a very personal note and we look forward to welcoming you at LPBR again and should you find anything that matters please bring it our attention and we make sure we have an instant solution for you!

Ciao !!!

Warm regards

Dinesh Premarathna

Business Development Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 3, 2014 via mobile

We lived in a lagoon cabana close to the pool. The room was nice and spacious. It had a calm surrounding and the only thing you could hear during night was the sound of waves from the ocean. We only had a small problem with some ants that loved to spend time in our bathroom. The staff made their best to get rid of them. The pool was clean and nice swimming in. There was a buffé as breakfast where you could get a freshly made omelet and fresh fruit as well as typical sri lankan breakfast dishes. This hotel is not situated in the centre of Tangalle which means that there was almost none on the beach (only 2 salesmen). Along the beach there was also other nice places to eat lunch and dinner. The beach is very nice but not the ideal place to bring children, because of high waves and strong currents, if you don't want to spend a lot of time by the pool. A place we strongly recommend!

  • Stayed January 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dilflorence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagoonparadise, Public Relations Manager at Lagoon Paradise Beach Resort, responded to this review, March 29, 2014
Dear Valued Guest!

Here comes a big thank fro m all of us , it has been our absolute pleasure to serve and make your stay recalling and remembered right through!

We make sure those tiny ants who love to reside in the bath room are eradicated and it is mostly due to the thick forest around and been a widely discussed topic for us to eliminate this However I ,am glad HK team took the necessary steps to help you out.

Apparently, there is a best time that makes you enjoy Tangalle at its best and during the stormy seasons it is of course very advisable not to do a sea bath ! Hope you would make it during the time of August - November where the sea would welcome you for a peaceful bath ..

Everyone loves Sri Lankan cuisines! Yes we aware it is little more spicy ! Glad again you enjoyed it !

Thank you again for selecting LPBR as your preferred holiday gateway and we are looking forward to welcome you at LPBR again!
Warm regards

Dinesh Premarathna

Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed February 27, 2014

The Lagoon Paradise is a bit of a mixed bag.

The location is great, right on a gorgeous beach and out of the way of the main part of Tangalle. The beautiful swimming pool was overlooked by the balcony of our deluxe room, which was also very nice. Most of the staff were very friendly and kind, and did their best to make us comfortable. The restaurant on the beach, Big Crocodile, did awesome seafood.

There are a few negative points, though. As some of the other commenters have pointed out, the breakfast isn't great, and as there aren't any other options nearby you're kind of stuck with it. While always friendly, the service wasn't always the fastest - I was there in a large group and it sometimes took up to an hour for us all to be served food and drink, at which point the first person was finishing as the last was just getting their meal. We also came back late one night to find that we'd been locked out of the hotel! We were let in eventually but it took a while. Also, the people in our group who took cheaper rooms found them to be damp.

I think if you stay in a deluxe room and eat most of your meals at Big Crocodile, this place is good. If you go for a cheaper room or expecting there to be a lot of good western food you might be disappointed.

  • Stayed February 2014, traveled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Katsnap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagoonparadise, Public Relations Manager at Lagoon Paradise Beach Resort, responded to this review, March 1, 2014
Dear guest,

I thank you very much for taking your time to review your feedback on your stay with us and my sincere apology on the negative areas you happened to encounter during your stay.

We strive to provide the best to our discerning travelers and sad to hear that your stay was made little disappointed.

We shall make sure we provide the necessary training and replace the required .

Thank you again for staying with us , you are most welcome to Lagoon Paradise Beach Resort and we guarantee to make your holiday pleasantly memorable.

Warm Regards

Dinesh Premarathna

Business Development manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Big Sur
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed February 19, 2014 via mobile

We found Lagoon Paradise just by accident while looking for somewhere else and were so happy that we did !Great place to unwind after some hard traveling .We were very impressed by the friendly and attentive staff.They were always smiling and happy to help!Great food on the beach !Very clean and comfortable room ! Beautiful beach !Clean swimming pool.After spending 4 days here we left feeling well taken care of and very happy!

Stayed February 2014, traveled as a couple
Helpful?
Thank Robert W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagoonparadise, Public Relations Manager at Lagoon Paradise Beach Resort, responded to this review, March 1, 2014
Dear valued guest,

I’ll start by sending a big thanks from us all, for coming to stay, for your much appreciated custom and now for this magnificent review.

You flatter the hotel in every conceivable way . Most certainly our staff has made your stay with us more memorable and I am glad to hear that. Pleasure to hear you enjoyed every bit of the stay and explore Tangalle at its best.

Hope you can return one day to find the place just as you left it. Thank you for coming to stay, thanks too for your amazing review.

Warmest regards and sincere thanks,

Dinesh Premarathna

Business Development Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lagoon Paradise Beach Resort

Property: Lagoon Paradise Beach Resort
Address: Marakolliya, Tangalle 82200, Sri Lanka
Location: Sri Lanka > Southern Province > Tangalle
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #12 of 118 Specialty Lodging in Tangalle
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lagoon Paradise Beach Resort 4*
Number of rooms: 36
Official Description (provided by the hotel):
One who will arrive at this magnificent resort would definitely think that this location may be a nature‘s gift to the area. The resort is sparred in five acres of land contrast with landscape including all facilities. The complex consists of 2 bungalows and13 rooms with a combination of a magnificent Lagoon Sea view. The crystal clear aqua sea water and the wide and golden sea beach are unpolluted with the reminisce of seasonal monsoon. The construction is being done in accordance with the landscape of the location. The area is covered with green shady plant’s with creepers rolling round the trees Plants such as mangroves, coconut, banana and other Indigenous trees were always habituated by endemic birds and also in several month of the year full by seasonal birds arriving from many overseas destinations .The turtles encroached the shore to lay down eggs in the area where resort is located. ... more   less 
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Also Known As:
Lagoon Paradise Beach Hotel Tangalle

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