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“we were given a chalet instead of a room and it was appalling.”

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Lagoon Paradise Beach Resort
Ranked #13 of 133 Specialty Lodging in Tangalle
Waterford, Ireland
Level 6 Contributor
116 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“we were given a chalet instead of a room and it was appalling.”
Reviewed August 4, 2013

we had booked this place because of the situation on a beautiful beach. when we got there it seemed empty of guests so imagine our disappointment when they put us in a little chalet that was dark and dreary and resembled a prison cell. we spoke to one of the staff about it but nothing was done. the restaurant staff were lovely but i felt they were afraid to take our complaint any further. we just decided to move on to ella from there as i couldn't sleep in the dreary drab room that smelt like it had never been cleaned properly.

Room Tip: make sure you book a room in the actual hotel itself and dont settle for a chalet.
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  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank magsdfuff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonParadis, General Manager at Lagoon Paradise Beach Resort, responded to this review, August 7, 2013
Dear guest,

Greetings from Lagoon Paradise Beach Resort !

Thank you for taking the time to share your feedback following your recent visit to Lagoon Paradise Beach Resort,Tangalle.

Your feedback is important to ensure that we continually deliver the ultimate experience Lagoon Paradise Beach Resort is renowned for and exceed your expectations for future visits. At the same time, I was concerned to read that on this occasion we did not meet your expectations.

This is most unfortunate I do hope that your chosen travel options were more positively suited.


I have noted your overall experience and feedback regarding your disappointment over the lack of comfort of the accommodation in the Chalets.Please accept our sincere apologies for the inconvenience caused in this respect. Please note that I have personally passed your concerns to the concerned members of the team in order to review our facilities to ensure that we only deliver and extend to our guests the ultimate quality of service they deserve.

Thank you once again for sharing your feedback and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Lagoon Paradise Beach Resort, Tangalle in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality the hotel is renowned for.

Sincerely,

Priyantha Kasthiriarachchi

General Manager
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330 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
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Dubai, United Arab Emirates
Level 5 Contributor
46 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 4, 2013

Maybe it is a Sri Lankan thing, but we have been fortunate to meet some of the warmest people during our visit to this colourful isle, and the staff at Lagoon Paradise are no exception.  

I'll be straightforward; the rooms are basic, food was ok and there are a few touch ups needed. Like no blankets in the rooms, only a sheet to sleep under, no proper beach towels available at the pool (great pool though!) or beach you need to ask at reception. No tea/coffee in the room...i can go on but i think you get the idea...small things.

Having said that, these small deficiencies didn't taint our visit....Maybe it was the lovely beach, fantastic pool or the staff that who were happy to try their best to make our stay enjoyable. That is not so unusual, what was refreshing was how then Lagoon Paradise team seemed to derive real joy out of improving our experience. They went above and beyond for example; one gentleman came to call us (after 21:00) to tell us there was a turtle nesting on the beach and then guided us to the scene...he was off duty at the time.  

And that level of service is rare, and we encountered it with all the staff.   We wanted relaxation in a beautiful and unpretentious setting and thats exactly what we got at Lagoon Paradise.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank QuadCacher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonParadis, General Manager at Lagoon Paradise Beach Resort, responded to this review, August 5, 2013
Dear valued guest,

Greetings from Lagoon Paradise Beach Resort, Tangalle!

We thank you very much for taking your time to write us and they are highly appreciated and taken in to immediate consideration and necessary training were reinforced to the staff to ensure a quality service and make sure to deliver you the best Hospitality experience at Lagoon Paradise Beach Resort, Tangalle.

Please accept my apology on the inconvenience caused and our feedback is very important to us – obviously it is the only way we can continuously improve our standards and service.

Since the Resort is at its rapid development stage I assure we will place blankets ,duvets and to bring more luxury to the each room category. I am sure you will be able to experience a whole new stay at Lagoon Paradise Beach Resorts with your next stay once the renovations are taken place.

I am so glad to hear you enjoyed the breathtaking views of the ocean and had a wonderful time in the sun bath. Your complements to the staff were already conveyed .

It was a pleasure looking after you. On behalf of the entire Lagoon Paradise Beach Resort , Tangalle team I look forward to welcoming you back and remain.

Sincerely,

Priyantha Kasthuriarachchi

General Manager
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Kingscliff, Australia
Level 5 Contributor
65 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 30, 2013

Upon arriving here with big expectations and a fairly sick wife, we discovered that the room offered was old and mouldy, big in size but the smell was over powering and the thought of sleeping in it not nice.
Upon telling management, he didn't seem to care, just offering us a better newer room for far more money.
We said that we would move on and even though we had not touched anything, said we have to pay the full price, very disappointing!
The kids loved the pool for the couple of hours we stayed and that's the only reason I didn't rate it terrible.
It's also a long way from anywhere.
Give it a miss

Room Tip: Ask about price for new rooms or you will be disappointed
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Maddijett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lagoonparadise, General Manager at Lagoon Paradise Beach Resort, responded to this review, August 7, 2013
Dear guest,

Greetings from Lagoon Paradise Beach Resort!

We thank you very much for taking your time to write us your feedback on your recent stay with us.

Please accept our sincere apologies for the unfortunate incident caused This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. Please note that I have personally passed your feedback to the department heads concerned in order to review our processes and procedures in order to avoid a re occurrence in the future.

Thank you once again for sharing your feedback on Tripadvisor and thereby giving us the opportunity to enhance our service quality.

I do hope that this incident will not deter you from visiting Lagoon Paradise Beach Resort in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality the hotel is renowned for.

I also wish to express my hope in welcoming you back so that we may demonstrate to you our commitment to creating an unparalleled Lagoon Paradise Beach Resort experience.

Sincerely,

Priyantha Kasthuriarachchi

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 5, 2013 via mobile

After reading the generally positive feedback my boyfriend and I arrived at lagoon paradise resort with the intention of staying for a few days. Unfortunately we were shown a room which had a mosquito infestation - literally hundreds in the bathroom including many dead on the floor. When we raised this concern they did not apologise in fact they seemed not to care and instead showed us to rooms which were double the price as an alternative. The resort was almost empty and felt very deserted - I understand it was low season so perhaps in high season the staff are more attentive and there would be a better vibe but if you are considering this an option on low season I would think of going elsewhere as it seems overpriced and unkept. We chose to move further down the beach to ganesh gardens which was much better value although no swimming pool.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carlyjlewis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonParadis, General Manager at Lagoon Paradise Beach Resort, responded to this review, August 3, 2013
Dear Carly J Lewis

Greetings from Lagoon Paradise Beach Resort, Tangalle,

We thank you very much for time taken to write to us indeed your feedback is most welcomed and appreciated.

My sincere apology on the unfortunate incident taken place and necessary actions were taken to avoid such instances in the future to provide a better ,memorable stay with us at Lagoon Paradise Beach Resorts.

I am very concerned to read your feedback about the incident . This is certainly not our usual standard. We have reinforced training to ensure occurrences like this are not repeated.

In fact I have clearly referred to the the guest registration history and obviously I came across that yours was just a quick visit and you have not actually purchased a room and occupied any of the rooms with us . Yes, it was a quite a busy day at Lagoon Paradise Beach Resort and we did not have any other optional rooms to offer you . Hope , you clearly understood the occupancy situation .


This is most unfortunate I do hope that your chosen travel options were more positively suited.

Look forward to welcoming you at Lagoon Paradise Beach Resorts with your next stay in Sri Lanka and I am sure you will experience a far better stay with us .

You will be most welcomed and team is thrilled to offer you the most courteous , impeccable service to make your stay remembered .

Sincerely,

Priyantha Kasthuriarachchi

General Manager
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London
Level 3 Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 7, 2013

I arrived there with a driver that I also hired based on the Tripadvisor board members review. He brought me there and after a short overview of the place I immediately liked it. After haggling a bit with the guys at the reception I got a good price. The guys were absolutely awesome, friendly and a lot of fun. Rukmal, at the reception desk helped me with all my queries and arranged tuk tuks and turtle watching, he also has a great sense of humor and we had a couple of good laughs! He was very nice to me and my GF. We were always late for breakfast, but we never got a negative look or comment.
At the Crocodile Restaurant that is a part of this Hotel, a waiter Lakmal was catering to all our needs and I've never met such a nice and serviceable person. In general, all the stuff working there were very, very friendly and nice. We've had the best lobster of our lives in the Crocodile restaurant. It's right on the beach and has amazing sunsets. It's literally 4 meters away from the ocean. You just sit there with a passion fruit mojito and enjoy the sunset and the waves.
I only planned to stay there for two days, but my GF and I so loved it there, so we decided to stay two more days. We weren't disappointed! The stay in this hotel was one of the best and relaxing experiences in my life. The stuff is soooo friendly, catering to all our needs that it was difficult to leave this place :)
Highly recommended!

Room Tip: We were in a Delux room by the pool. 10 meters away from the pool. Very nice big and clean room with...
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  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank JohnSmithSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonParadis, General Manager at Lagoon Paradise Beach Resort, responded to this review, August 3, 2013
Dear John Smith

We thank you for the beautiful pictures and review of your experience at Lagoon Paradise Beach Resorts , Tangalle. It has been our absolute pleasure in delivering you a great service and make your stay with us enjoyable and memorable.

We appreciate the time taken to write a review and I’m thrilled to hear that your Dining experience at Big Crocodile beach restaurant and your stay in the hotel were both positive and memorable.

Yes indeed we have conveyed the message to courteous Rukmal and Lakmal . yes they are all naturally great hosts.

I am sure you shall make your next journey soon down to our Resort and enjoy your favorite Lobster dishes again .

While we pride ourselves on providing a pleasant experiences at great value, our focus remains with offering quality . Rest assured we stand behind both the quality and value of all we offer.

We hope we have the pleasure of seeing you again at Lagoon Paradise Beach Resorts where you are always welcomed and fondly remembered.

Best regards,
Priyantha Kasthuriarachchi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent
Level 5 Contributor
58 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed April 4, 2013

We booked here for just two nights (worried by some negative reviews) but ended up staying four nights. The location is superb. Fabulous swimming pool, beautiful lagoon, nice gardens, stunning beach. The new deluxe rooms are spacious, clean and very comfortable. Where it drops two stars in my view is that it lacks 'charm'. The main restaurant is soul-less, plays bad music through a bad audio system all day, and the staff seem demoralised and disinterested - not the motivated and friendly crew you find in most Sri Lankan hotels in this price bracket. The 'Crocadile' beach bar/restaurant is far better with stunning sea views, lovely breeze, and excellent free wifi. But the food in both restaurants, while great value, is boring and bland - produced by a cook not a chef. Don't worry about reports of it being a construction site - while reception is in a shed, and there's a new block being built, you don't notice it once you are through the entrance. When the new rooms are finished, however, I guess the place will feel more crowded. As the name impiles - beach resort, not boutique. Especially good if you have ypoung kids. Its success will be down to whether the (invisible) management can raise the standards and morale of the staff. Does that sound negative? I repeat - we booked for two days, and stayed four. It's a stunning spot. Be sure to eat at the candle-lit seafood shack on the beach five minutes walk away for simple but delicious grilled fish/prawns/calamari etc with the best subtly spicy potoatoes I have ever eaten.

Room Tip: Go for Deluxe room overllooking pool in new block if you need aircon and hot water. The cabanas look...
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Twojackets
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonParadis, General Manager at Lagoon Paradise Beach Resort, responded to this review, August 3, 2013
Dear Guest,

Greetings from Lagoon Paradise Beach Resort, Tangalle! Thank you for your comments, they are always appreciated and highly considered.

I’m sincerely sorry to hear that your dining experience was tarnished by such an unfortunate incident.

Your constructive comments raised have been taken on board and are currently being looked into internally. We are not always perfect but we do strive for excellence, so the points you have raised have been closely considered and revisited, with the appropriate actions taken, to ensure we continue our pursuit of those closely held goals.

I do hope we have the pleasure of welcoming you back to Lagoon Paradise Beach Resort , Tangalle in the future and confident an updated and fresh critique and review of our services will prove more positive.

Yours sincerely,
Priyantha Kasthuriarachchi
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level 3 Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 19, 2013

I booked this place for 5 nights but just after on night I thought, why dont stay longer. So I decided to stay 8 nights in total. This was a good choice.

The beachfront is amazing. You can walk and walk and it wont stop. Shiva shells everywhere. The beach is not so crowded what makes it a nice, relaxing and calm stay.

I liked the hotel very much. Extravagant big room and a even bigger bathroom. Open windows that gave you the feeling of beeing in the jungle while having a shower. Minibar, tv, nice big bed, a/c and fan. A big pool outside made this stay perfect because its very dangerous to swim in the sea. It has a nice beach restaurant where you can get fresh fish and some really good rice and curry.... somethimes a bit spicy ;)
For now there are some constructions on the hotel area but i didnt hear any noise and it didnt influence my stay.

The manager of this place was very obliging and friendly to his guests. He tried to make everything possible and helped with booking a taxi and other things. Big thanx therefor.

The Staff is also very nice to the guests. It was the best service I had all over Sri Lanka, and I stayed at many places during my trip. Sometimes their english is just in the beginning but you will find a way to let them know what you want.

So all in all this was the perfect place to be - and I will come back for sure!!!!

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ajatuksia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LagoonParadis, General Manager at Lagoon Paradise Beach Resort, responded to this review, August 7, 2013
Dear Guest!

Greetings from Lagoon Paradise Beach Resort,

We thank you for choosing Lagoon Paradise Beach Resort during your visit to SL . It is very much appreciated you taking the time in writing a detailed review of your stay with us.

We were really happy to hear that you enjoyed your recent visit to the resort and that you were particularly pleased the overall service provided to you.

Thank you for acknowledging so many positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, will benefit from your review, highlighting your experiences from your arrival, to the room, to the views, service , as well as the dining experience which you have had.

Your complimentary remarks were definitely a delight to read. My colleagues take great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests.

We all look forward to welcoming you and your family back in the not too distant future.

Sincerely,

Priyantha Kasthuriarachchi

General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lagoon Paradise Beach Resort

Property: Lagoon Paradise Beach Resort
Address: Marakolliya, Tangalle 82200, Sri Lanka
Location: Sri Lanka > Southern Province > Tangalle
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
Ranked #13 of 133 Specialty Lodging in Tangalle
Price Range (Based on Average Rates): $
Hotel Class:4 star — Lagoon Paradise Beach Resort 4*
Number of rooms: 36
Official Description (provided by the hotel):
One who will arrive at this magnificent resort would definitely think that this location may be a nature‘s gift to the area. The resort is sparred in five acres of land contrast with landscape including all facilities. The complex consists of 2 bungalows and13 rooms with a combination of a magnificent Lagoon Sea view. The crystal clear aqua sea water and the wide and golden sea beach are unpolluted with the reminisce of seasonal monsoon. The construction is being done in accordance with the landscape of the location. The area is covered with green shady plant’s with creepers rolling round the trees Plants such as mangroves, coconut, banana and other Indigenous trees were always habituated by endemic birds and also in several month of the year full by seasonal birds arriving from many overseas destinations .The turtles encroached the shore to lay down eggs in the area where resort is located. ... more   less 
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Also Known As:
Lagoon Paradise Beach Hotel Tangalle

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