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“The food is excellent.”
Review of The Lake Hotel

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The Lake Hotel
Ranked #10 of 17 Hotels in Polonnaruwa
Reviewed September 28, 2013

A beutiful joint on lake.The pool side is spacious standing face to face with lake. View from the room is unforgetable. Friendly staff...mostly good value for the price you pay.

A steak cooked by the cheff ......(i dont remember the name of the cheff...) my god.!!!!!! the best steak i ate from europe to asia.

Room Tip: all rooms are ok facing the lake.
  • Stayed: September 2013, traveled as a couple
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Thank Jana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher R, Front Office Manager at The Lake Hotel, responded to this reviewResponded October 1, 2013

Dear Valued Guest,
Many thanks for your overwhelmed compliments on the property, sharing your experience with others is of immense value. We surely can be proud of reading what you have commented about the property and us. Anticipating you return. Appreciated and thank you!!

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Reviewed September 26, 2013

The Lake hotel exceeding all our expectations throughout our stay and provided a fantastic luxury break inbetween average guesthouses across the rest of Sri Lanka.

The view is stunning and the terrace with a small but wonderful swimming pool was a delight. Sunset and daily lounging made a welcome break to the hot tuk tuk journeys and sightseeing.

The rooms are very comfy and have the same brilliant view over the tank and is something you want to wake up to everyday.

The service was decent and the food a bit average and overpriced(as per all hotels in Sri Lanka) but we got great last minute deal on agoda which made this hotel great value.

It was so good we stayed an extra night to enjoy the view, swimming pool and the rooms.

  • Stayed: September 2013
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Thank Paulsirwin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher R, Front Office Manager at The Lake Hotel, responded to this reviewResponded September 27, 2013

Dear Valued Guest,
It gives us great pleasure to be a part of the compliments, praise and fulfilment beyond your expectations relating to our property and service. This surly attracts new guest wishing to see and experience what all Polonnaruwa has offer whilst at the day end putting up the night(s) with a relaxing atmosphere. Many thanks for your valuable time spent on writing to TripAdvisor of you experience.

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Reviewed September 24, 2013

friendly staff, delicios food good room very beutiful locationThe knowledge of English food and the amount of spices added for the food were right level for a foreigner. Rooms were Air Conditioned and didn't see any mosquito's in the premises. Guide...
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  • Stayed: November 2012, traveled with friends
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Thank Gamini S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 24, 2013

Not the most impressive hotel on first appearance but the ground floor rooms overlooking the lake are excellent if a little small. They are well equipped and the terrace on the Lake is special. The restaurant was good with buffet and a la carte options and the staff were friendly and helpful. A nice little pool and wonderful vista over the Lake and its wildlife. Checking out proved slow and pretty frustrating with all that sight seeing just down the road. It would be nice to return but not at the weekend when it can be crowded

Room Tip: Check out the night before leaving!!
  • Stayed: August 2013, traveled as a couple
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Thank Dec D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher R, Front Office Manager at The Lake Hotel, responded to this reviewResponded October 1, 2013

Dear Valued Guest,
Many thanks for recommending us on TripAdvisor with a lot of positives which is of advantage to us. You negatives are eye openers to our improvement in product. Thanking you for your valuable time in reviewing us.

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Reviewed September 17, 2013

We felt like royalty at The Lake hotel - cool flannels and a welcome drink when we arrived and perfect service even though we had booked the wrong hotel dates! The room was luxurious, cleaned twice daily, amazing views over the lake, great facilities. The pool was lovely. The only downside was the evening A la Carte menu which was tasty and fairly elaborate but there wasn't a great deal to choose from. Breakfast was extensive! Excellent value luxury. We even saw some elephants on the opposite bank!

  • Stayed: September 2013, traveled as a couple
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Thank ben_taylor_cambridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher R, Front Office Manager at The Lake Hotel, responded to this reviewResponded September 21, 2013

Dear Valued Guest,
Your review gives us and the future traveller a lot of encouragement in the customer care aspect, with all the commandments over service and property. We are looking towards the menu choice and range at the present moment which needs an update. Thank you and we look forward to serving you again.

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Reviewed August 29, 2013

I hope the hotel is good for the money paid. Breakfast is good and dinner can be improved further.
Reception and billing section should be more realistic and see whether the customer had paid any advances before issue the bill. I think this is due to lack of experience.
The management should provide a small place with a garden hose to wash the windscreen of the vehicles as the environment in Pollonnaruwa is dusty. When we ask for the garden hose to get some water for this purpose it was given reluctantly by the gardner.

  • Stayed: August 2013, traveled with family
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Thank t k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher R, Front Office Manager at The Lake Hotel, responded to this reviewResponded September 9, 2013

Dear Guest,
Thanking you for sharing your experience whilst been with us, we seriously take note for action on some of what have been mentioned. With regard to vehicle washing, we do provide the facility as service when we could free of charge. In context, Polonnaruwa itself is located in the dry zone and water is scares during this period of time of the year. We do have to put up with nature as water is precious and we need to use it with utmost care, which you will understand. But there are car wash services in and around Polonnaruwa where you needs could be met. Once again thank you for using our property and your valuable time on commenting.

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Reviewed August 28, 2013

I have been in this hotel last week during my trip in Sri Lanka. I have to say that the view is totally AMAZING and the hotel is not bad. The problem is the service: people are really rude and unpolite! Expecially at reception desk.
When I arrived I asked for currency exchange and they don't have it!
High speed internet? It doesn't work!

  • Stayed: August 2013, traveled as a couple
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Thank Frataggio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christopher R, Front Office Manager at The Lake Hotel, responded to this reviewResponded August 29, 2013

Dear Guest,
Thank you for sharing your experience at THE LAKE, whilst sharing the commandments of the hotel. We take note for check on other issues as we do change foreign currency and what occured as to your issue. In this industry we cannot be rude and unpolite overall, and it has to do with ones personnel opinion and point of view. Your view is much appriciated.
Thank you.

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Additional Information about The Lake Hotel

Address: Pothgul Vihara | New Town, Polonnaruwa 51000, Sri Lanka
Location: Sri Lanka > North Central Province > Polonnaruwa
Amenities:
Bar / Lounge Free Parking Restaurant Swimming Pool
Hotel Style:
Ranked #10 of 17 Hotels in Polonnaruwa
Price Range: $35 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Lake Hotel 3.5*
Number of rooms: 40
Official Description (provided by the hotel):
Well-positioned on banks of the Parakkrama Samudra one of the largest man-made lakes in the country by King Parakkrbma Bahu in the Ancient City of Polonnaruwa.The Lake Hotel is the ideal point of transit within the archaeological cultural triangle and venture out on excursions. Furthermore en-route to the golden sandy beaches on the east-coast and it’s within an hour’s drive from 'The Lake' hotel. Guests can enjoy easy access to all that the lively city has to offer. For those of you who want to venture out, shopping, banking, and other commercial needs, it’s only four kilometres away the from the commercial town of Kaduruwela.'The Lake' basically is a hub to the ancient city, Archaeological sites, wild life and the beaches on the east coast. ... more   less 
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