We actually did not stay there, but we had a reservation for a family room (2 adults and 2 kids) and when we arrived we were shown a double room. Only reluctantly we were told, that the other guests have decided to stay longer and that therefore we didn't get the family room we had revered. He offered to put 2 additional mattresses on the floor, but we did not accept as the room was far too small and we wouldn't have had any mosquito nets for the 2 mattresses. He tried to convince us by saying, that there are no mosquitos around (which wasn't true at all!).
Then it turned out, that an additional double room was vacant as well, so we wanted to split up the family into 2 rooms but he was not willing to give us the 2 rooms for the price of the family room we had a reservation for. This is definitively not the way to treat customers!
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