We booked throught a travel agent 5 rooms. Our group consisted og 5 childrena dn 8 adults. One of them could speak local Sinhaleselanguage.The staff did not understand Englishor even local language. There was inordinate delayin taking orders and they were not quick to furnsh the vouchers for the bar orders. Many a time the orders were incorrect they they were charging as they please. Service on the whole is very poor.Many inaccuracies and as a big group we felt we were treated badly. During the breakfast they were cleaning the dining room with dust flowing allover the palce. The manager had very little control over the staff.
I would srtongly recommend cheque your order and the billingand do not suffer overcharging
- Official Description (provided by the hotel):
- Located in the heart of Pinnawala, Hotel Elephant Bay is right across from the famous elephant orphanage. It provides rooms with large private balconies and spectacular views of Ma Oya River.Rooms are bright and airy, with simple decor and furnishings. They feature a flat-screen cable TV, a tea/coffee maker and private bathroom facilities.Guests can enjoy leisurely strolls in the tropical garden or make use of the hotel’s sun terrace. The Elephant Bay Hotel offers bike rental facilities for guests’ convenience. Various activities like hiking and fishing are available.Ivory Inn Restaurant serves international dishes. Room service is provided.The Elephant Bay Hotel is a 70-minute drive from Bandaranaike International Airport and a 2-hour drive from Colombo. It is an easy drive to cities like Kandy and Nuwara Eliya. ... more less
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