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“Beautiful location and good rooms”

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Cinnamon Citadel Kandy
Ranked #6 of 54 Hotels in Kandy
Certificate of Excellence
Copenhagen, Denmark
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Beautiful location and good rooms”
Reviewed February 14, 2011

We stayed at Chaaya Citadel 2 nights from January 29-31 and had a good experience. The rooms are spacy and well decorated. The location of the hotel is outside the city but this is only a plus as it is located beautifully on a riverside. Service and food was also very good.

  • Stayed January 2011, traveled as a couple
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    • Sleep Quality
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    • Cleanliness
    • Service
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Thank janusborgesen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,387 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Norfolk, UK
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 9, 2011

I cannot believe that anyone could say one bad thing about this hotel. I stayed in 5 hotels during a recent tour of Sri Lanka and it is hard to choose which was my favourite, as all but one, which was dire, were outstanding. However where the Chaaya Citadel exceeded was the stunning location and the lovely staff. I will never forget the wonderful view from the room over the gardens and river, it was a joy to get up early and have a cup of tea savouring that view. It really is a haven of tranquility. The grounds are beautiful and there are so many areas to sit and relax. The bedroom was very large with plenty of seating and an excellent bathroom with large walk in shower. Food was buffet style with very good choice.

  • Stayed January 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SunnygirlNorfolk_UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wolverhampton, United Kingdom
Level Contributor
41 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed February 6, 2011

This was the best hotel we stayed at in Sri Lanka our room was large well furnished clean and everything worked.The pool was a good size and in a good position.We found the resturant to be as good as any other we stayed in on our tour of the island spending two nights at the Citadel and in four other hotels.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ntvcrv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riga, Latvia
Level Contributor
68 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed February 6, 2011

Slighty surprised by some of the previous reviews -I thought this 'does what it says on the tin'. Not a true 4 star but this is Sri Lanka, by far the besthotel wehave stayed in in SL. Staff attentive. Rooms goos asize. Hotel v clean throughout. Food (only expereinecd the buffet) was v good, a mix of western and eastern and something for everyone. Only downside was price of drinks - about UK prices but should not be in SL. dont mind paying a mark up for a beer but this was X4 what a bottle of beer cost in a wine store - too much. Apart from that - good value and v peaceful indeed.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sappers62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
Reviewed February 4, 2011

the entrance to the hotel was the first thing that impressed us. The rooms were luxurious and spacious.Having a kettle and tea making items was very good which we did not have in the other hotels.The toilet and bath wre once again luxurious.We would cirtainly chose your hotel when we are next in Kandy

  • Stayed December 2010, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
Thank calder1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
1 review
Reviewed January 30, 2011

Myself and my husband had put on in this hotel on 24th Dec'10 and the experience was horrible. There was not hot water in the first place after repeated requests and after 1.5 hrs the proble was attained.

Next we had to pay $140 each for a Christmas Eve party (which was equally pathetic), but as we were going for the party a notice caught our vision stating that for outsiders the entry for the party was $30 each. We could not find any suitable person to speak about this issue but next day when we asked the receptionist about the notice, the concern denied the whole fact and even humiliated us.

The whole experience was very bad with us.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Debasree_Saha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peterborough
Level Contributor
287 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 214 helpful votes
Reviewed January 30, 2011

There were some good things about this hotel. The room we had was very nice, spacious and comfortable, as was the bathroom.

The swimming pool area and gardens were well looked after and pleasant.

The food however was very poor. Sri Lanka is a country in which you get great fresh food however for some reason the standard in this hotel was pretty low. We may just have been unlucky as we only stayed one night and had one dinner and one breakfast each. These meals were served buffet style and while there was a large variety several things we had were just about lukewarm and all were uninspiring. It was a bit like a school canteen

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank johnboyPeterborough
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Luxury Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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