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Cinnamon Citadel Kandy
Ranked #5 of 57 Hotels in Kandy
Certificate of Excellence
Reviewed September 6, 2010

Well, it seems finding a decent hotel reasonably priced in Kandy is an issue... well, that's why I picked this one, wrong choice. Remotely located. Big and charmless hotel. Food is terrible (buffet Rs 1,600), mostly guests are western old folks or honeymooners not really demanding on local food, great restaurant if you want scrambled eggs and burger, not for SL or even Indian food. Rooms are noisy and need refurbishment. Staff are grumpy. Internet is chargeable (not in the room, must seat at the concierge desk next to reception.
Not recommended.

  • Stayed: September 2010, traveled as a couple
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Thank Frog_Singap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,978 - 1,984 of 2,566 reviews

Reviewed September 5, 2010

Good location overlooking the river, good sized pool and pleasant gardens. Rooms down gloomy corridors, reasonable facilities but poor room and restaurant service. Food was ok at best, the restaurant was crammed with people and the staff in chaos and unhappy. We expected much better.

  • Stayed: August 2010, traveled with family
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Thank Steggs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2010

If you like big hotels, with buffet in the morning and the evening, then this is the place to be. Many tourist from Arabia come here, because of the nice climate. The hotel is located in the hills near Kandy. The view is verry nice, the river is near by. The hotel can arrange a tuk-tuk or a taxi for you. The rates are much higher here than in other places. We also stayed in Villa Rosa, nearby this hotel, their rates for a taxi or a tuk-tuk are much better. We like small hotels or a bed and breakfast, so this hotel is not our cup of tea.

  • Stayed: July 2010, traveled as a couple
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Thank bibiziti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 30, 2010

We had stayed at the hotel for two nights as part of our tour in Sri Lanka. The hotel location is very convenient for visiting Candy as it is only 10-15 mins by car.

The hotel is situated in a very nice location next to the river and the surrounding jungle opposite the hotel. Also the area near the hotel is very with very nice houses and villas as it Seems to be one the rich suburbs of Candy. Near the hotel the there is a great place for massage just 5 min on foot.

The rooms are big and they have great view of the river and the gardens. The rooms are nice decorated and really comfortable and they have as well coffe and tea facility
Which is really nice. The most important is that rooms are clean. Food at the buffet restaurant is just ok and is rather expensive compare to the other hotels we had stayed.
We prefer to had dinner and snacks at the café bar at the lobby.

The service of the staff could have been better in general as some of the staff at the bar were not helpful some time and were ironic as well.


In general we were satisfied with the hotel as it offer a good value for the price we had paid.

  • Stayed: July 2010, traveled with family
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Thank ROULA-THANOS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2010

We last visited Sri Lanka 17 years ago and on that occasion we were unable to stay at the Citadel. Fortunately we were able to make a booking this time and it did not disappoint. The setting is stunning and the view from the restraunt is lovely.
Our rooms were clean and well serviced. We enjoyed our elephant and swan towels!
The food was excellent with pleny of choice at breakfast and dinner.
This hotel is an excellent hotel as a base for sightseeing around Kandy

Stayed: August 2010, traveled with family
Thank pymHertfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 19, 2010

A very good hotel with more facilities although the dining room was very busy. You can sit and watch the river go by. They have a full sized snooker table which our son loved. We visited the Temple of the Tooth which was lovely, very atmospheric.

Stayed: July 2010, traveled with family
Thank Lib123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 15, 2010

About 15 mins drive from the center of Kandy this is a very peaceful spot to relax.
The hotel is in a lovely setting by the river. The staff are friendly and the band in the evening is fun !
Food is OK. The only downside is that the pool area and bar area are a little small for the hotel so that when its full its hard to get a seat, but despite that it is good value and has a wonderful setting.

  • Stayed: August 2010, traveled with family
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1  Thank ABaisley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
Price Range: $131 - $416 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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