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“Best hotel we visited in Sri Lanka”

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Cinnamon Citadel Kandy
Ranked #5 of 55 Hotels in Kandy
Certificate of Excellence
Level 2 Contributor
6 reviews
3 hotel reviews
“Best hotel we visited in Sri Lanka”
Reviewed August 24, 2014

The hotel is situated on the lake and has great views from the pool and bar areas, the staff are reasonably helpful, but ahead of the standard.Stayed for 2 nights ...felt too less should have extended for 1 more night... too many good things to say .

  • Stayed August 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelteamlk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, August 27, 2014
Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,441 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (501)
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New Delhi, India
Level 3 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 22, 2014

We went there in july 2010 as a part of honeymoon... I was very excited to go this place as i had read that this place was owned by aone lankan chief... The hotel is beautifully made with all the rooms have river facing balcony... It is lovely feel to sit in the balcony at night and yes we even sat at the seating area over the river... The hotel gives a very fresh kind of a feel... Main city is quite far from which is an advantage n disadvantage too.. But the hotel is very good food is quite good too... It's a must visit place is u r going to srilanka....

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank aakankshavohra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, August 27, 2014
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. Guest satisfaction is our main priority & and we welcome all your comments, suggestions we eagerly look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level 6 Contributor
337 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed August 21, 2014

My fiancé and I found ourselves in Kendy as part of a wedding group, however we stayed at a different hotel, as the initial hotel was booked out and frankly we got very lucky!

The hotel is situated on the lake and has great views from the pool and bar areas, the staff are reasonably helpful, but ahead of the standard we experienced elsewhere in Kandy. The room was spacious and quiet, with good amenities and a comfy bed. Room service was available at a good rate, but we didn't use it.

The room included breakfast and dinner and this was a highlight of the hotel. An amazing spread of local and western food in a large dining room overlooking the pool and lake. The menu changed each day and was absolutely world class.

The hotel is a little ways out of town and it was about a $5 yuk yuk ride into the main shopping / dining area. It's also quite close to the temple and river attractions.

There are two reasons why the hotel did not receive the full 5 star rating. They both relate to the fact we were there during the Perahera festival. Firstly, bars were closed and there was no serving of alcohol during our stay. This was not a huge issue for us, but it would have been nice to know this at the time of booking. The second was a more serious issue....when we went to check out of the hotel, we were told there was a US$65 a day levy applied for the festival. On a room that was around US$150 a night, this is quite an addition. At no stage during the booking (we used HotelClub) was this mentioned and we could not find any mention on the hotel site. When we questioned the fee, we were told by the staff that we were informed by our travel agent....of which we had none. They also wanted to charge the fee on a separate invoice in $US (even though they rest of our charges were in SR Rupee!

This was a pretty seedy end to what had been a great stay, which was a shame. So, if you plan to stay here, make sure you confirm there are no hidden charges before you book.

Room Tip: Contact hotel to confirm there are no hidden charges before you go!
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  • Stayed August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank JayHi96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, August 27, 2014
Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.
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Dubai, United Arab Emirates
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed August 21, 2014

Stayed for 2 nights ...felt too less should have extended for 1 more night... too many good things to say .... if anyone asks me.... one of the best place for honeymoon.... :)
just a great place and ambiance

Room Tip: best place to be..... just awesome
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  • Stayed August 2014, traveled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank vishalwagle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, August 22, 2014
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. While thanking you for your stay we eagerly look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 20, 2014

I have been waiting to visit this hotel for sometime. Due to the facts i have gathered through the internet this place was once owned by a kandyan chief. When Last King Sri Wickrama Rajasinghe did the official visits to various location this was a stopover and he used bathe in Mahaweli river. That itself has attracted me. Apart from the ancient value , as usual Cinnamon hotels are well known for scrumptious food and warm hospitality. The scenic beauty of Mahaweli river was a soothing experience.

One thing i would like to suggest is that to change the uniform of male staff and some of them can be bit more friendly and professional when dealing with the customers.

  • Stayed August 2014, traveled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Lakshitha J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, August 22, 2014
Thank you for your comments on trip advisor following your recent visit to cinnamon citadel Kandy.
It was so nice to read your lovely comments on our history, Location & food. Thank you once again & we look forward to see you again for stay over.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cardiff, United Kingdom
Level 6 Contributor
132 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed August 20, 2014

Stayed two nights as part of a tour of a Hayes and Jarvis Classic Tour package. Well appointed hotel by the river, a little out of town but an adventurous Tuc Tuc ride at £2.50 each way soon gets you into the heart of the city.
Staff were good, food very good (variety and standard)

Room Tip: Ask for a room overlooking the river
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  • Stayed August 2014, traveled with friends
    • Location
    • Cleanliness
    • Service
Helpful?
Thank 6amigos_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, August 22, 2014
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us and our warm hospitality.
Guest satisfaction is our main goal at citadel. While thanking you again for your comments we eagerly look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herne, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2014

We stayed in this hotel for 4 nights in August. It's a lovely hotel but needs to improve . The hotel is by the river and mosquito s are in abundance here so having a good mosquito repellent is a must. Maybe the hotel could do more about this problem with repellent sprays and smoking in the mornings and evenings. We travelled around Sri Lanka and stayed in 4 hotels on our trip and this was the only hotel I was bitten in.
The hotel was quite noisy . In the morning the staff cleaning the rooms were about early which is understandable but they are contacted but telephones which when it rings is loud and wakes the guests up. The room was really clean and this was done twice a day thre cleaning staff made an effort.
The restaurant was lovely but there was again room for improvment. On the first morning I asked for decaff coffee and was told they didn't have any as I have a medical problem and cant have normal coffee this was a huge disapointment at breakfast time. There was decaff coffee the next morning but there seemed to be a lot of chatting between staff about it and it took 30 minutes to get the coffee this carried on for the rest of our stay. The food was good but the staff in the restaurant seemed to be clickig their heels when there was jobs to be done, with customers waiting with requests. On our last morning the staff were very attentive in fact it was over powering and not genuine then we got handed a guest questionnaire. Nice hotel but need improvment.

Room Tip: Ask for pool view room its a lovely view with the river and jungle in the background.
See more room tips
  • Stayed August 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Liz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, August 22, 2014
Thank you for sharing your constructive & honest feedback following your recent stay at our resort.
We sincerely regret the inconvenience caused to you during your stay with us. Concerns areas were discussed lengthy and action had taken on the spot.
We hope you will continue to stay with us on your future visits to Sri Lanka, giving us the opportunity to indulge you in hospitality at its best.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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