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“First Impressions Only”

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Cinnamon Citadel Kandy
Ranked #5 of 52 Hotels in Kandy
Certificate of Excellence
newcastle, staffs, england
Level Contributor
143 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
“First Impressions Only”
4 of 5 bubbles Reviewed March 14, 2014

We stayed here overnight only on 24.2.14 so I can only give a first impressions comment.

The room was a superior room and was lovely!!
The hotel overlooks the river as did our room....if only you could see it!!!
The hotel has allowed the trees to grow so tall that even if you were on tthe top floor your view is obstructed.....a complete waste, quite unbelievable really!!
If I had stayed longer this would have forced us to the pool area which from what I remember was quite cosy and not always what you want!!

We enjoyed room service which was very good!!
And breakfast which we took on the terrace where the view was unobstructed, was quite lovely!!

Room Tip: The obsruction of the river view by all the tall trees suggests to methat paying the exra for 1 nigh...
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mend0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 15, 2014
Thank you for your feedback following your stay at cinnamon Citadel, Kandy. It is a pleasure to note that you enjoyed your stay whilst with us. Thank you once again for your straightforward pointer.
We eagerly look forward to having you with us again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Athens, Greece
Level Contributor
127 reviews
72 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed March 14, 2014

We stayed there for 2 nights. although it is not centrally located, finally it was this location that enabled us enjoy this terrific view to the river. It was like being in the jungle, the hotel has very nice gardens, comfortable rooms and very good meals. When we had the city tour, we realized that we did very well and book this hotel in this location rather than being in the city centre. The staff was also very polite and helpful. We suggest it to our friends when they visit Kandy!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DANOS S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 15, 2014
Warm & friendly greetings from Cinnamon Citadel Kandy.
Thank you for sharing your feedback following your stay at cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. Thank you for your lovely compliments concerning our location, Food, Service & staff
While thanking you for staying with us, we certainly hope to welcome you back at our resort for yet another memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liverpool
Level Contributor
39 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed March 12, 2014

There is little point repeating the comments of other reviewers regards the location and views. Tremendous.

However, the staff are hindered by the obsession with getting guests to sign bits of paper every time you order a beer. My message to the management is just ask the guests to give a room number whenever they start ordering drinks and trust them to sign a slip at the end. That way the staff can relax and get on with making the guests feel welcome and want to order more beers and food! I bet the staff are sick and tired of having to interrupt guests every 2 minutes with a pen.

Sure, there might be the odd time when a guest forgets to sign a slip but just add it to the room bill. So much time saved and so much less hassle. Staff will then concentrate on selling drinks. Everyone is a winner!

Hopefully subsequent reviewers notice a change. I will check to see!

Really nice hotel by the way.

Hope this helps....

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thedeadlysubmarine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 12, 2014
Thank you for your feedback following your recent stay at Cinnamon Citadel, Kandy. We are delighted to know that you enjoyed your stay with us. Your message to the management is taken very confidently. We will take appropriate steps to rectify the issue.
Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
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Kinross, United Kingdom
Level Contributor
50 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed March 11, 2014

Driving down the road into the hotel gives no idea of the luxury you are about to experience just round the corner. This is a hotel we will return to on future visits to Sri Lanka. The location is only 10 minutes, by 3 wheeler, from the centre of Kandy but feels like it is miles from the centre of any large town.
The rooms are spacious and very comfortable, efficient air conditioning that keeps the room just at the right temperature and beds that are of just the right firmness to enjoy a good nights sleep after an exhausting day.
The bar area is well appointed with plenty relaxing seats and the staff are attentive to your every wish.
Adjacent to the bar a large pool is surrounded by a generous deck area offering plenty loungers both in and out of the shade.
As with the bar, staff are always on hand to take orders for food or drink or indeed just move your lounger to keep it in the shade or indeed the sun.
The crowning glory is the restaurant which offers a fantastic selection of food, specialising in a vast selection of deserts/puddings to temp anyone.
If you are near Kandy this is the place to stay.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Regkv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 12, 2014
Thank you for your detail feedback following your stay at Cinnamon Citadel, Kandy. We are delighted to know that you enjoyed your stay with us.
It was indeed a great pleasure to have you with us at cinnamon citadel as our valued guest. Your detail view concerning our location, Rooms, Food, & most significantly our staff are well noted. Thank you once & we eagerly look forward to welcoming you back at our resort for yet another memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
135 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed March 11, 2014

As all the smaller guesthouses or boutique style hotels were sold out we picked the Cinnamon Citatel, yet with no high expectations.
But what a pleasant surprise! The hotel is well kept and managed, clean, airy, has spacious rooms, a good pool area and generally friendly staff.
Cinnamon Citadel is somewhat outside Kandy right by the Mahaweli River. On the other bank there’s nothing but the green jungle. Ever been to Bali? We were pleasantly reminded of Ubud when we arrived.
There are always enough tuk tuks outside to get you into town for very little money. Once we were there, we did not regret that we didn’t stay in Kandy town which is a noisy and smelly place.
Our room was comfortable, spacious and had a nice balcony attached. Maybe the decorators might want to reconsider the choice of black tiles in the bathroom which let it appeal smaller than it actually is and makes it somewhat claustrophobic. But these are minor issues.
As dining options in Kandy town are fairly limited we ate at the hotel on both nights of our stay. Although buffets aren’t normally our cup of tea, the chefs at Citatel deserve a candid compliment. A good selection of fish, curries, meats and salads and desserts, nicely presented, fresh and appetizing. Only the speed of service could be improved when it comes to drinks.
It has to be mentioned that the hotel is fairly big. In the afternoons, when exhausted from sightseeing, it was nice to spend some time by the pool which despite the size of the resort never felt crowded – until, however, the busses arrived. Citadel is very popular with tour operators. So late in the afternoon the pool is invaded by busloads of people, the kind that seems to love to travel with busloads of other people in busloads – if you know what I mean. That’s the time when you need to go back to your room and other a bottle of white wine from the room service (can take some time) and enjoy it on the balcony...

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeenThereAlready_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 12, 2014
Thank you for sharing your compliments on Trip Advisor following your recent stay at Cinnamon Citadel in Kandy, Sri Lanka.

We were thrilled to note that you really enjoyed your stay with us and that you had an overall pleasant experience. It was wonderful to note that you liked the room that we allocated for you, the food /Dinning experience on offer and the personalized service of our friendly team.

Thank you once again for your compliments and we look forward to having you back with us for another memorable holiday. Please feel free to contact me if I may be of service in any way in planning your next visit to Cinnamon Citadel Kandy.
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Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed March 10, 2014 via mobile

We stayed here for two nights on our tour and absolutely loved this hotel. The rooms were lovely with fantastic views over the pool to the river and the jungle beyond. The bar area had the best view ever and watching the fruit bats fly past on their nightly feeding trip with a gin and tonic in hand was a wonderful experience. The food was a good standard but on one of the evenings the staff were struggling to cope which made service slow. Would definitely like to return to this lovely hotel.

Stayed February 2014, traveled as a couple
Helpful?
Thank Judy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 12, 2014
Thank you for your feedback following your stay at Cinnamon Citadel, kandy. It is a pleasure to note that you enjoyed your stay whilst with us. After the recent refurbishment our rooms are equipped with latest equipment & upgraded to a very high slandered. The deluxe & the superior rooms are very spacious & have a stunning view of the green garden & the Mahaweli River.
Thank you once again for your stay with us & we eagerly look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chorley, United Kingdom
Level Contributor
270 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
4 of 5 bubbles Reviewed March 10, 2014

We spent 2 nights here , its a wonderful hotel, the rooms are spacious and well appointed, staff are lovely, the food is good and varied both at evening meal and breakfast, salads , cold meats, sweets etc are in a small seperate area which is kept cooler than the rest pof the buffet area - this is an excellent idea, the pool looked inviting but we didnt have time for a"dip", the lounge area is comfy and inviting, the views overlooking the river are spectacular.
i would highly recommend this hotel

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cnomis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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