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“Great Hotel with Great Food”

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Cinnamon Citadel Kandy
Ranked #5 of 53 Hotels in Kandy
Certificate of Excellence
Gloucestershire
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Great Hotel with Great Food”
5 of 5 bubbles Reviewed March 8, 2014

This is a great place to relax and enjoy just chilling out. The food is great with both Breakfast and Dinner buffet with plenty of choice, both Sri Lankan food, and western.The staff are friendly without being "in your face" and nothing was too much trouble. Rooms are more than adequate with comfortable bed (double) and a good shower. There was some live music in the evening, but nothing loud or invasive. Decent choice of drinks at the Bar. Lunch menu looked good, but disappointed with the food, as did not seem at the same standard as other meals (other than the soup). We will happily recommend the hotel, and hope to stay here again when we are planning to take our next visit to the country in a year or so.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OakhurstGlos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,341 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (481)
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English first
Toronto, Canada
2 reviews
4 of 5 bubbles Reviewed March 7, 2014

My family and I stayed in the Cinnamon Citadel located in Kandy as a stop during our travels in Sri Lanka. We really liked the hotel, the staff were really friendly. The location is really nice - located right by the river - when you wake up in the morning you can see the mist on the river. The pool is really nice and clean. The hotel staff were really friendly. The only problem is mould in the bathroom - I guess this is unavoidable!

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HRoberts2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 8, 2014
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Your comments in relation to our location, Food & our service are well noted. Thank you once again for your honest Opinion. We eagerly look forward to welcoming you back at our resort for yet another memorable lengthy stay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ottawa
Level Contributor
61 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
5 of 5 bubbles Reviewed March 6, 2014

The hotel is another example of a well managed hotel within the Cinnamon group .
The room was large with an excellent balcony overlooking the river .The washroom was large with
great towels and a great shower .
The bed was very comfortable .
Breakfast was totally excellent with lots of variety for every taste .
There was a chill room for the cold requirements .
The outside balcony part of the restaurant overlooking the river was awesome .
A great stay .Totally excellent staff .I highly recommend this place !
My only recommendation is for them to simplify the Wi fi sign in by copying the method used by their sister hotel in Colombo ..by just requiring a room number and last name for connection purposes instead of wasting time at sign-in by generating a complicated series of letters and numbers for user name and password ..the lines are too long with 30 people wanting the same thing at the same time .

Room Tip: choose upper levels ...avoid the 3rd floor mazes
See more room tips
  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank skip n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 7, 2014
Thank you for staying at the Cinnamon Citadel Kandy and for your kind review.

We are delighted that you had a great stay, though only for one night, and also very pleased that you liked the hotel and staff as well as the food and services.
The difficulty concerning WI FI password taken onboard very positively. We do look forward to welcome you back, for a longer stay maybe, to delight you with more of our facilities and cinnamon hospitality
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
99 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed March 5, 2014

We spent two nights at this hotel and it was great. Beautiful views of the pool area and river when you enter. Room was large with good amenities and very comfortable....large balcony where we enjoyed watching large fruit bats sweeping through the early evening sky. Buffet for breakfast and dinner was very enjoyable...great dessert room!

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank petedianne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 7, 2014
Thank you for your feedback following your stay at Cinnamon Ciatadel Kandy. It is a pleasure to note that you enjoyed your stay whilst with us.
We eagerly look forward to having you with us again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, United Kingdom
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed March 5, 2014

We travelled as a group of 4, 2 couples in our 20's and stayed in 2 rooms above the restaurant. Our rooms looked over the pool and river and it's such a beautiful scenery to look out to!

The staff at the hotel are all lovely, particularly Wasantha who we chatted to many times while having drinks at the bar, great bloke!

We stayed here for 2 nights and we were gutted to leave

The rooms were very good, large and clean and they supply their own plug in mosquito spray (although we didn't have an issue with them anyway)

The food in the restaurant was absolutely fantastic, from Sri Lankan curries to a roast leg of lamb! There is also a chilled room containing hundreds of delicious bite size desserts!

Absolutely loved this hotel and have no problems recommending it and would definitely stay again

Room Tip: Ask for a room above the restaurant looking over the pool and river
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GaryP87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 7, 2014
Thank you for your kind review of the Cinnamon Citadel Kandy.

We are delighted that you enjoyed your stay with us and thank you for your feedback on our hotel, location, staff and our breakfast buffet. We are looking forward to welcoming you again for another Cinnamon indulgence
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bingley, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
5 of 5 bubbles Reviewed March 5, 2014

Stayed here for three nights and thought it just super. The food was good, especially for a couple who don't like spicy food, and the staff were more than helpful. The hotel is in a lovely position on the banks of the river with good views over it, nice pool well staffed although there was a shortage of umbrellas. We went on the river trip from the hotel but found it disappointing in that, bearing in mind the wild life we saw and the fact that we went about a mile up the river and back, there was comparatively little to see. Nice room and attentive staff, but at times their seeking after tips can be annoying.

Room Tip: We had a room on the first floor, very handy for the dining room, and with a river view.
See more room tips
  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank scampi0072014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed March 3, 2014 via mobile

What a fantastic hotel it is outside Kandy in a beautiful quiet setting. The staff were wonderful and the whole hotel was spotless. We had a deluxe room which was fabulous in everyway. The panorama restaurant was a lovely place to have dinner each night especially with the outside sitting area. I would have no hesitation in highly recommending this hotel to anyone. Simply fantastic.

Stayed March 2014, traveled as a couple
Helpful?
1 Thank RobertNiland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FowmeIBRAHIM, Front Office Manager at Cinnamon Citadel Kandy, responded to this review, March 5, 2014
Thank you for posting your review on Trip Advisor following your stay at Cinnamon Citadel Kandy.

We were glad to read that you enjoyed your stay with us and that you appreciated the hotel location & the view from your room. We noted your comment in regards to the food & staff.

Thank you once again for your feedback and for your recommendation. we look forward to having you back with us for another memorable holiday. Please feel free to contact me if I may be of service in any way in planning your next visit to Cinnamon Citadel Kandy
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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