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“Great hotel in a spectacular location”

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Cinnamon Citadel Kandy
Ranked #5 of 53 Hotels in Kandy
Certificate of Excellence
Northampton, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great hotel in a spectacular location”
4 of 5 bubbles Reviewed November 23, 2013

Stayed 2 nights on our tour with friends and were upgraded to deluxe rooms which were huge and had a great view of the gardens and river.

Wonderful clean rooms which had everything you would want for a stay. Bar and restaurant area immaculate and open to the pool area with great views. Friendly and helpful staff as always in the Cinnamon hotels, always on hand to help. Tried the A la Carte restaurant and we had a mixed experience, some of us had great food and others not so impressed, so stuck with the buffet which was excellent. We ate on the balcony outside which was a little dark though, could have done with more light to eat! Great stay would go back here, lovely hotel.

Room Tip: The deluxe rooms as well worth it, enormous with great views.
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  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Powderbirdffs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,341 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (481)
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Toulouse
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed November 19, 2013 via mobile

Only a one night stay, but a very relaxing experience. Excellent and well appointed room, good view and fast wifi. lovely bar and swimming pool. Excellent breakfast on a very picturesque balcony. Staff were very friendly. Indeed a way outside kandy, but the calm on arrival was a positive for us. Wouldn't hesitate to return.

Stayed October 2013, traveled as a couple
Helpful?
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, November 27, 2013
Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. While thanking you for sharing your positive feedback we are really looking forward to having you with us again for yet another memorable holiday.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monte-Carlo, Monaco
Level Contributor
243 reviews
141 hotel reviews
common_n_hotel_reviews_1bd8 198 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

We stayed here for two nights on a tour of Sri Lanka and enjoyed our stay very much. We had first been checked into a room with a leaky roof - only discovered after I had unpacked and there was a bit of a downpour - and were offered a change as a result. Unfortunately, the next room we were offered had twin beds, and the third, which we accepted, although an 'upgrade' was less appealing but the hotel was nearly full and who knew if there was a fourth option. The change was handled efficiently by the staff on reception, but not very quickly until I had packed our bags and camped out in reception waiting for a new room.
After that, it was all plain sailing. Food - as we found everywhere in Sri Lanka - was wonderful, the restaurant had great views over the river and the bar, open to the pool, was a great place to while away a couple of hours. The bar staff will bring food from any of the hotel restaurants to your table, so there was no reason to leave.
Kandy is a vibrant city and I would have liked to be more centrally located, to feel we were actually in the middle of things, but you can't have everything and I believe we were in the best hotel in the area.

Room Tip: Ask for a room on an upper floor, the views are better.
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  • Stayed November 2013, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Moth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 16, 2013

To stay and relish on the food at Cinnamon citadel at Kandy was a very unique experience! The moment you enter; the tranquil White colour-combination at the reception and a novel architecture of this hotel grabs you totally! Excellent hospitality: staff is eager to help you in every possible way! Would like to make special mention of Mr. Manju Rajpakshe and Arshad who pampered us thoroughly! I guess its supposed to be a 4 star hotel but No less than a 5 star experience. Go for it!!!

Room Tip: The rooms at lowest level facing the river Mahaveli are the best!!
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  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hqGarde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winchester, United Kingdom
Level Contributor
47 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed November 12, 2013

We were initially allocated a room in the basement, on a level with the garden, but no view and it smelt musty and was dark. Then we were given a room on the top floor with a balcony. What a difference! It was light and airy, had good views over the river but quiet, wonderful.
The food was delicious, especially the Cafe C, steak just melted in the mouth and service was excellent.
Unfortunately the service in the buffet on the Saturday night was non- existent, they were obviously understaffed and stressed by a panicky maître,d.
This is obviously a tourist hotel and the decor in the bedrooms was unimaginative.

Room Tip: Higher floors are the best
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  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Caroline K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, December 4, 2013
We appreciate your feedback and are pleased to inform that the hotel will take all the necessary steps to overcome the issues in the basement rooms. We are certainly excited at the prospect of delivering a brand new experience to our guests and look forward to welcoming you back to Cinnamon Citadel Kandy on your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bengaluru, India
Level Contributor
113 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

It's a great hotel. Very classy. It's amidst the longest river in Sri Lanka (I can't pronounce the name). There are great views from the room balcony and the breakfast cafe. The hotel is surrounded by water and greenery and mountains. The view is quite breathtaking. The rooms are great and the bathroom is big and lovely. The staff are great and so is the service. Worth every penny you are paying for.

Stayed November 2013, traveled with friends
Helpful?
Thank Sosale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, November 27, 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are thrilled to know that you enjoyed your stay with us. We gladly look forward to have you back with us for another amazing holiday!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level Contributor
43 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed November 11, 2013

I spent two days at the Citadel in Kandy and it was a great experience. The staff were excellent and no request was too much. The food was of a high standard and the buffet had excellent choices. One thing I did notice at Citadel that Service always comes with a smile!

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CinnamonHotels, Public Relations at Cinnamon Citadel Kandy, responded to this review, November 27, 2013
Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. While thanking you for sharing your positive feedback we are really looking forward to having you with us again for yet another memorable holiday.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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