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“Beautiful Setting away from the Chaos of Kandy”

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Cinnamon Citadel Kandy
Ranked #5 of 54 Hotels in Kandy
Certificate of Excellence
Brisbane, Australia
Level Contributor
167 reviews
151 hotel reviews
common_n_hotel_reviews_1bd8 175 helpful votes
“Beautiful Setting away from the Chaos of Kandy”
Reviewed September 30, 2013

We only stayed in the Cinnamon Citadel for one night. It is by the river with a beautiful jungle outlook, lovely pool, and very comfortable rooms. This is another open plan hotel much like others in Sri Lanka. The hotel is about a 20 minute drive from the centre of Kandy which is both good and bad. We were a little disappointed with Kandy given the hype in travel blogs and magazines about this place. So being away from the traffic and noise of the city was good. however, for a short stay I would recommend staying on the hill overlooking the city or at one of the hotels around the lake which is in the centre of Kandy. An early morning walk around the lake is very nice and the Buddhist Museum was fascinating. Other than than there really is not much to see in this city.

Old buses emitting diesel fumes and large trucks seem to fill the roads. I would think 1 night in Kandy would do. A much better option is to head for the highlands and stay in the tea plantations.

Room Tip: A room well away from the public areas is best.
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
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Helpful?
1 Thank MarkLaurence
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, October 1, 2013
Thank you for your feedback following your recent stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. Whilst thanking you for sharing your positive feedback we eagerly look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Weston super Mare, United Kingdom
Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 30, 2013 via mobile

I only spent one night here but the room was luxurious with a small balcony over looking the gardens. The room supplied a large amount of extras for the bathroom. The food was excellent and a great variety. The scene from the pool was lovely overlooking the river.

Stayed September 2013, traveled with friends
Helpful?
Thank Fido66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, October 1, 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. We eagerly look forward to welcoming you back at our resort for yet another memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Karachi, Sindh, Pakistan
Level Contributor
94 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed September 30, 2013

We stayed at a nice friendly lakeside hotel in Kandy and decided to visit Cinnamon Citadel for a relaxing evening and dinner. It was a long winding driver, the type that makes one cranky, when youre on a trying to do all you can trip! BUT the moment we entered the gate, we felt refreshed. It was very elegant and designed for relaxing. Didnt feel like leaving.. so had a great dinner, amazing desserts, coffee and drinks. Really regretted that we hadnt checked in. Great ambience and extremely nice staff.

Room Tip: They didnt mention the second child in the room at time of booking online, but they allow it.
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  • Stayed August 2013, traveled with family
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Helpful?
Thank moyenan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, October 1, 2013
Thank you for your feedback following your stay at Cinnamon Citadel. We are delighted to know that you enjoyed your dinner at our resort. We eagerly look forward to having you stay overnight at our resort, upon your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sri Lanka
Level Contributor
104 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed September 30, 2013 via mobile

Overall very relaxing venue, picturesque view of the Mahaweli River with its lush green river banks a little way out of Kandy. Good pool. Food was great a varied selection of dishes, one of the best buffet dinners at a fair price, breakfast equally good. Staff friendly however at times slow to help or had trouble understanding request. Service generally adequate, front desk did not have the booking from expedia but did not make that a problem just gave us a room while they sorted the issue. Large twin room onto a garden with small balcony. Downside was air con would not go below 25c so slightly on the warm side by a couple of degrees. On leaving after carrying 3 large bags, 2 trips up and down 3 flights of stairs, a porter helped carry them the last 10m to my car no tip given. That said i do not like over attentive service.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lookinglost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
85 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed September 29, 2013

One of the highlights of our Sri Lanka Trip was staying here in absolute luxury. A slight mix up led to our kids getting up a bit cramped, but it was still worth the experience. Absolute amazing view of the river, and very good amenities like swimming pool. Located a little away from the city but the view was certainly worth it. Breakfast was superb, so also overall service.

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PD33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, October 1, 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay whilst with us. We eagerly look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 28, 2013

We stayed at the hotel in September and i must say it was one of the most amazing hotel to stay in..The rooms overlooked the river with a balcony and the lobby was very calm and composed..The check in and check out experience was very smooth..The dinner and the breakfast buffet were great and the spread was amazing..In the evening there was live Jazz music being played at the Bar level which was very soothing...

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandeep S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, October 1, 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are very pleased that the service delivered by our team was deemed outstanding by you, and you enjoyed our breakfast buffet spread.
Thank you once again for your kind feedback and we look forward to having you back with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barnstaple, Devon
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed September 26, 2013

We had quite a long wait to check in, but were given a juice drink to keep us going. When we got our room, we found that it was twin beds rather than a double, although, after complaining we did get moved to a room with a double bed. We found the room to be a little bit dark, given that one wall was painted in the most awful brown and red stripes. The bathroom was also very dark with black tiles and black marble.
The restaurant served very good food, but the staff seemed less welcoming then the other hotels we had visited on our trip in Sri Lanka. A little bit more aloof, and a bit less courteous than we had experienced so far..
On the second night I asked one of the waiters if he could get a bag of ice so that my partner could put it on his swollen foot. He got me the bag of ice, and I said I would be back with a tip for him.
I returned with a quite generous tip which I gave to him personally. The next morning, we had attentive service beyond belief.
Made us think, that this hotel is very money orientated.
A good stay, but could have been better.

Room Tip: If you can find a room that doesn't have the "gloomy" dark red and dark brown wall, th...
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Aligreg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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