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“Nice location” 4 of 5 bubbles
Review of Cinnamon Citadel Kandy

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Cinnamon Citadel Kandy
Ranked #6 of 58 Hotels in Kandy
Certificate of Excellence
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Nice location”
4 of 5 bubbles Reviewed September 23, 2013

We spent a few nights here as a family. The food was great with heaps of choices some cooked in front of your eyes. The rooms are spacious (bathrooms a little small but how long do you spend in a bathroom?) there were numerous tourists here so the pool was quite crowded but I came here to see Kandy's sights not to sit by a pool. Wine lists is okay. Overall a very nice hotel.

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Tonymess1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, September 24, 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are delighted to know that you enjoyed your stay with us. We eagerly look forward to welcoming you back at our resort for yet another memorable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,312 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Michigan
Level Contributor
50 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed September 22, 2013

This hotel was very nice located on a river. The rooms were large and comfortable though located on many levels. The food was good. Enjoyed the swimming pool. It seemed to be in a pretty good location to see the sights.

  • Stayed February 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank CuriousMiTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, September 24, 2013
Thank you for your feedback following your stay at Cinnamon Citadel Kandy. We are truly delighted to know that you enjoyed your stay with us. We look forward to having you with us again for yet another memorable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kochi (Cochin), India
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed September 18, 2013

Stayed there recently with family. It is in the banks of a beautiful river, peaceful place, little bit away from Kandy city. Food is good, rooms are little bit old fashioned, staff is okay. Overall good property

  • Stayed September 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank bobanthomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, September 22, 2013
Many thanks for the wonderful comments about your stay at Cinnamon Citadel, Kandy. We are delighted to read that you have had a most wonderful stay with us. While thanking you for staying with us, we eagerly look forward to having you with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed September 16, 2013

We went there on our honeymoon as the first destination.. we reached there around 3 p.m. and was welcomed by chilled watermelon juice and cold towel, very refreshing. They made every effort to make our stay special.. the bed was decorated with flowers, complimentary fruits were by the table. The food there was just mouth watering. Each dish was prepared with utmost care and presented beautifully. The view from our balcony stretched across the river bordered by hills. The pool was nice, the poolside candle light dinner was really well arranged. Free Wi-Fi is also very helpful when you are charged ISD for calling your folks. The restaurant on the first floor offered marvellous view. The rooms were very nice decorated; paying attention to intricate details like lighting, wooden roofs,bathrooms etc. There was a live band which played songs at night and they were kind enough to cater our song request. Overall an unforgettable experience. Though there is not much to see in Kandy, this hotel itself makes the place worth visiting to..again.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Simplysaheli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, September 22, 2013
Thank you for your feedback following your stay at Cinnamon Citadel, Kandy. We are delighted to read that you enjoyed your honeymoon whilst staying with us. While thanking you for staying with us, we eagerly look forward to having you with us again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pannipitiya, Sri Lanka
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed September 16, 2013

The renovated "Cinnamon" citadel is a great addition to the group where i visited the place recently and was quite surprised on how it has transformed into a modernized hotel. The lobby area is visually attracting with beautiful paintings with colors and spacious whilst the rooms were also redesigned well into a new theme.
Food was great as usual and check in & check out process was quite fast which was a value addition for our stay.
Overall a great experience!

  • Stayed September 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Pani26X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, September 22, 2013
Thank you for taking the time to post your comments. Your thoughts are very important to us and provide not only a true barometer of our performance, but also give us guidance as we are always looking to better our standards.

We were very pleased to learn that your overall experience, during your short but memorable stay was pleasant.

Thank you once again for your patronage and we hope that we will be able to welcome you back to Cinnamon Citadel Kandy sometime in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nottingham, United Kingdom
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed September 15, 2013

Amazing hotel, very relaxing by the beautiful river. Food was great and service was brilliant. Rooms are large with great facilities. Loved this hotel close to local attractions in kandy. The grounds of the hotel and the garden are well kept and lovely to walk around.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank W2B2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PramukshiKariyawasam, Public Relations at Cinnamon Citadel Kandy, responded to this review, September 22, 2013
Thank you for your feedback following your stay at Cinnamon Citadel, Kandy. We are delighted to know that you enjoyed your stay with us. We eagerly look forward to having you with us again for yet another memorable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thrissur, India
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed September 12, 2013

A beautiful hotel located about 15 minutes away from the main Kandy city.We reached the hotel at around 4am and was still welcomed well. The staff didn't keep us waiting for any paper work at this odd hour and was directly taken to our rooms. The room was very spacious with a balcony and river view.
It has a nice pool which is 4ft throughout making it ideal for a beginner like me to use the whole pool.But the restaurant on both floors and the lounge, face the pool making it an awkward swim.The water was also a bit too cold!
We had the breakfast buffet from their restaurant which was quite nice. They had a really wide spread including continental and authentic Sri Lankan food to choose from.But the Buffet was open only till 9.30am and the staff started clearing the dishes even without telling us, so we had to hurry and eat the little we could manage on our plates.We had planned to go for a swim before breakfast but since the buffet was cleared so early we couldn't.This being a holiday destination hotel, it would have been ideal if the buffet was open till a little later so that people can sleep in late and still have enough time to enjoy a nice swim and buffet breakfast.
The room that we got was very nice and spacious with a beautiful view of a river but it realllllyyy faaar from the reception and it was a nice long walk to reach it. Moreover there are not enough sign boards helping us find our way. Hence we got lost a couple of times on our way to the reception. We are not complaining as we didn't mind a walk after a heavy meal but for anyone with a walking disability or for older people I wonder if they have alternate arrangements.
Overall a pleasant experience and would recommend this place to friends.

Room Tip: Ask for a room closer to the reception, restaurant, lounge etc. if you want to avoid the long walk.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Elisa V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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