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“Good property,great location”

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Cinnamon Citadel Kandy
Ranked #5 of 52 Hotels in Kandy
Certificate of Excellence
new delhi
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good property,great location”
4 of 5 bubbles Reviewed December 24, 2012

I went on a family vacation around christmas.great location, even better food .staff needs a little more training in guest handling,even though no complaints.overall good property.had a nice time with family.

Room Tip: Lake view rooms are the best
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nidhismittal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,341 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (481)
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Bedford, United Kingdom
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 bubbles Reviewed December 22, 2012

We stayed here for one night whilst we visited Kandy. The hotel has recently undergone a refurbishment and had a lovely brand new feel to it. Staff were very friendly and attentive and very willing to help/answer any questions. Food was good, nice selection of Sri Lankan (the best egg hoppers and pittu on our whole trip) and western food. Hotel location is lovely, with great views over the river.....the open bar area is a lovely place to sit and take in the view.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank TJH37
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cambridge, Canada
Level Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed December 22, 2012

The hotel has a veryveryvery nice view of the forests and river. I stayed there for 2 nights and had a good time in there. I loved having my breakfast over a nice scenary .. The swimming pool is also nice and the food on dinner buffet was good but with a focus on indian/srilankan food and less variety when it comes to international food. Overall, the place is good but service could be better as staff are not very attentive or at least someof them.

Room Tip: Best River view in Kandy
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  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FoodTraveler213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai (Bombay), India
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 19, 2012

we stayed for 3 nights, the location is one of the best you could get, bang on banks of mahaweli river, excellent view from the room, great ambiance, restaurant needs a little improvement though, menu needs to be revised, not a lot of options for vegetarians, bar needs to stock up on some good brands otherwise pretty decent.....

Room Tip: anything on the second floor for an awesome view
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank sameet84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris, France
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed December 18, 2012 via mobile

By far the worst hotel in Sri Lanka. Owner probably lives in the UK and has never been to his hotel which has not been renovated since the eighties. This is a package tour hell hole. I booked a suite but all the coaches are parked outside Of the doors so if you want a 6am wake up call this is the perfect room for you. The other standard rooms are worse as you hear the conversation Of your neighbours or when they snore through the communicating doors.

  • Stayed February 2012
    • Value
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    • Rooms
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    • Service
Helpful?
4 Thank Charles D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bangalore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed December 17, 2012

Spent 1 night at this hotel, to our bad luck due to bad weather could not make the most of the place and facilities. very well kept and clean. couple of disappointments, very little options for vegetarians, had taken B&B and was surprised to find hardly any thing for vegetarians in the buffet breakfast.
had to do with bread and butter and some fruits, was a bit surprised because i heard from a fellow traveller that they had very good spread of vegetarian food the previous day as there was a group of 20 indians staying in this hotel.
except for that we enjoyed our stay in this hotel.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Anoop_chandra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, Maharashtra, India
Level Contributor
65 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed December 16, 2012

My first trip to Sri Lanka and I celebrated my Birthday in Kandy at Cinnamon Citadel. A fabulous location opposite the Mahaweli river is to die for and the wide range of meals makes its an obvious choice for luxury travelers.

One should not miss out on the Swim at the lovely pool with a chilled beer.

This property was opened in October 2012 after a long span of renovation.
Kudos to the management for doing a great job and giving me an unforgettable experience on my Birthday.
Cheers!

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Amish S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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