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“Amazing views of the river”

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Cinnamon Citadel Kandy
Ranked #8 of 57 Hotels in Kandy
Certificate of Excellence
Reviewed November 18, 2012

We stayed at this hotel for just one night when travelling down from Habarana and it was a brilliantly, modern hotel and in a great location for us to visit Kandy. Unfortunately due to the heavy rain we didn't get to enjoy the amazing pool and riverside views as much as we would have liked, but the hotel itself was spacious, modern and of an excellent standard. The room was very slick and modern and the food was also of a very high standard.

  • Stayed: November 2012, traveled as a couple
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Thank AlexCThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,801 - 1,807 of 2,618 reviews

Reviewed November 16, 2012

Had a very pleasant 2 nights here. Nice room overlooking the pool and river beyond from our balcony. There was everything in the room that one could need and it was well appointed. Food was excellent both at breakfast and dinner and there was lots of choice for a vegetarian.

  • Stayed: November 2012, traveled as a couple
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1  Thank Allexie08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 15, 2012

We stayed in this hotel when it was Chaaya Citadel (I understand that it underwent some renovation recently). Its a nice hotel and overlooks a river and forest area. We stayed overnight during our stay(there is so much to explore in Srilanka, we spent every night at a different place :)

Rooms: Our room was small but cozy. It had a balcony which overlooked the river. The river itself was not very clean though. We were on our honeymoon and the staff had kept few balloons in our room which was nice.

Restaurant: Restaurant was nice. However, food itself was quite ordinary. We being vegetarians had a tough time everywhere in Srilanka. Its very difficult to find veg food there.

There was nothing extraordinary about the place and we might want to explore other hotels if we happen to visit Kandy again!

  • Stayed: October 2012, traveled as a couple
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1  Thank itspriyanka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 14, 2012 via mobile

A really great hotel which will make your stay perfect! Nice breakfast area - great to eat together with squirels. Very nice lobby overlooking to forest and river. Live music piano day time and sax evening time. Staff recognize you and learn your name from the day one. Nice experience from A to Z!

  • Stayed: November 2012
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Thank poseyk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

This hotel has had a great renovation and is now surely the best mid range hotel in the Kandy and highlands area. For the independent traveller it is a bit heavy with tour groups but this does not detract from the high level of room quality and excellent buffet selection. As with my last trip twenty odd years ago, the sight of squadrons of flying foxes darkening the sky twice a day, is really beautiful. Staff are excellent and the public areas are enticing. Although I did not check first hand, my driver said the sleeping and eating provided for them were not great.

  • Stayed: November 2012, traveled with family
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Thank roadtripbob
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 13, 2012

During my stay at Cinnamon Citadel Kandy, the rooms were quite comfortable, but the room service is quite slow and really need a push. Besides their food sucks, such bad tasting food ( be it any cuisine ) .

Staff is quite okay but the waiters can't wait to get your plates off the table, as soon as u go to get yourself a glass of juice during your breakfasts.. lol

At night the air conditioning stopped working for a bit (quite a lame excuse, especially when you fire them over the phone and within 5 minutes you get cooling)
Also this hotel is quite uncomfortable if the guests have climbing issues, or any such physical disabilities as this has rooms going downward and spread all across .. . so please check while making a booking if you need specific rooms only !
View is quite nice, but as i said its just a resort next door !

Room Tip: Rooms over looking the River Mahaveli are quite good !
See more room tips
  • Stayed: November 2012, traveled with family
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1  Thank highflier_26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 12, 2012

We spent only 1 night here, but wish I could return! We had a lovely, comfortable, modern room with a view to the river. Bathroom instead looked a bit older. Garden is quite small, staff really friendly (as overall in Sri Lanka). Dinner and breakfast was great, wide choice, excellent quality, fine coctails, modern ambience. Missed a spa.

  • Stayed: November 2012, traveled as a couple
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Thank egermadar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Luxury Hotel in Kandy
Price Range: $141 - $362 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cinnamon Citadel Kandy 4*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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