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“Nice hotel, great views”

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Cinnamon Citadel Kandy
Ranked #6 of 53 Hotels in Kandy
Certificate of Excellence
Abu Dhabi, United Arab Emirates
Level 5 Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Nice hotel, great views”
Reviewed November 2, 2012

I was nicely surprised about this hotel. The rooms and bathrooms are really nice. There is a door going to a balcony that leads to the backside of the hotel with a great view. The check-in was fast, and the staff was really attentive. The decor of the lobby was also really nice, with entertainment in the evenings. The breakfast buffet was good as well, you can sit outside and enjoy the view and breeze. In general, it was a great stay, I wish I could have stayed longer. The only bad point is that there is not elevator and with a baby in a stroller it was a bit of a pain, but the staff are really to help.

Room Tip: choose a room on the top floors close to the lobby if you have stroller as there is not elevator
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  • Stayed October 2012, traveled with family
    • Value
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Helpful?
Thank imolinar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,408 reviews from our community

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Kent
Level 3 Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed October 31, 2012

Bit outside of Kandy, with nowhere to walk, but hotel has all you need. Following it's recent refurb (and name change), this hotel is superb. The superior rooms are good, the staff very attentive and friendly. Qualtiy and choice of food at breakfast and dinner is excellent. Can't really fault this hotel.

Room Tip: Superior rooms are worth upgrading to
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  • Stayed October 2012, traveled as a couple
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Helpful?
2 Thank barhud01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level 5 Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 21, 2012

We had a very long drive through the Sri Lankan countryside from Beruwela to Kandy and when we arrived at Cinnamon Citadel, it was a sight for sore eyes. The hotel is simply beautiful and although we only spent one night there, we would've loved to have stayed longer. The room was excellent, one of the best we have stayed in. The food was outstanding too, with a great choice of delicious Sri Lankan dishes. The only quibble I had was that the waiters hovered over you while you ate. Whenever we stood up. they were at the table and when we went to sit down, they would rush over to grab your chair. Although it was quaint at first, it quickly grew slightly annoying, but otherwise, I couldn't fault the hotel.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank dangermouse1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jeddah, Makkah, Saudi Arabia
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 20, 2012

Stayed in chayaa hotels all over sri... never let down. food bar service location rooms etc etc ... great value ...

if you want a good tour guide too drop me a line

we had a great time here it was more than perfect... and trust me i am hard to please. :o)

Room Tip: ask for a river view
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  • Stayed February 2012, traveled as a couple
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Helpful?
4 Thank Flipper B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 11, 2012

the staff said it was 10% service charge, then you pay 12% government tax on your bill plus service charge then a further 2% n.b.t tax on your bill plus service charge plus goverment taxes. so actually you pay around 26% extra. that is quite hefty if there are a few of you. nice hotel but that leaves a bad taste in your mouth. they are not transparent about the taxes they charge.

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
Thank Morebeerplease
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 5 Contributor
75 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed September 29, 2012

The Citadel is located about 15 minutes outside of town in a beautiful river valley. Check in was easy and we thought that our room was very beautifully decorated. The entire hotel stretches along the banks of the river and this makes for very interesting animal sightings. The large bats in the jungle use the river as a highway to travel at dusk. It was a real "Indian Jones" style moment as the sky darkened with bats when the sun was setting. I have never seen so many large bats in one place, all following the river...very cool. In the morning I thought I saw a log floating down the river but did not understand why it was crossing the river instead of going with the pull. I ran down to check it out and found the log was actually a 4 foot long monitor lizard...also very cool! The buffet breakfast and inner here are great, we loved the whole stay!

  • Stayed October 2011, traveled with family
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Helpful?
1 Thank Nick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Swindon, United Kingdom
Level 6 Contributor
100 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed September 2, 2012

Stayed here for a couple of nights after coming from one of the sister hotels in this chain, in Habarana. I didn't think this hotel was *quite* as nice as the Chaaya Village. The hotel is a little tired, with a few stained cushions on the chairs etc., and I would probably look at the other options in Kandy if I were to return.

However I had a comfortable stay, there was no problem with the food, and I loved the view from the window.

Not a bad choice, just not quite as good as some of the other hotels we stayed in, in Sri Lanka.

  • Stayed April 2012, traveled as a couple
    • Value
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Helpful?
Thank KINGKONG3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#3 Family Hotel in Kandy
#3 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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