We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely Stay”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Cinnamon Citadel Kandy
Ranked #9 of 57 Hotels in Kandy
Certificate of Excellence
Reviewed March 27, 2012

Beautiful property right at the riverbanks.
The rooms were huge and tastefully done. Ours had an open sitout just on the banks of the river. Lot of insects though and we actually even saw a snake outside the room.
The food was nice but the service was super slow.
The pool was great. I would want to come back for the resort, Kandy in itself is not really worth mentioning...Hikkaduwa was much better.

  • Stayed: January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Shweta C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a ReviewReviews (2,624)
Traveler rating
Traveler type
Time of year
Language
  • More languages

1,858 - 1,864 of 2,624 reviews

Reviewed March 24, 2012

We stayed at the Chaaya Citadel for 2 nights on the 16th & 17th of Feb. It was a great experience! Firstly the location is superb - right next to the river. Try and see if you can get a ground floor room in the wing furthest away from the main area, its closest to the river. Secondly, the room we got was in tip-top condition. We were apprehensive as we had read that some rooms looked tired but we had no complaints. Thirdly, the service was fantastic right from the checkin to checkout. Though the hotel appears to cater primarily for tour groups, they paid great attention to our needs as well. For example, when we arrived there was a tour group being checked in but they kindly expedited our checkin so we didn't have to wait for the whole group to get checked in. Then later in the stay, we asked for a special celebratory dinner and the head chef talked us personally through the menu to ensure it would be ok by us. And the service provided by the Food & Bev manager (I forget his name) was perfect as well - he was helpful and thoughtful - letting us know the ingredients in each dish (my wife is allergic to a number of things). Overall everyone ensured we had a great short break in Kandy. Frankly, we also stayed at the Cinnamon Lakeside in Colombo but wished we had spent more time in Kandy instead!


I believe the hotel is going to close for renovation in early May but hopefully it will not lose its charm after the refurbishment.

Room Tip: Ask for a room by the riverside in the wing furthest away from the main lobby
See more room tips
  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank satbai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 20, 2012

Winding roads of Kandy made me wonder what the hotel would be like but when we arrived there we were very cordially attended by every one and the spacious room with excellent bathroom and a beautiful view of the wide river from the back balcony made me think that we should have stayed there for a few more days. The bar area is superb and so is the dining area with a very good view of the river mentioned before. Food was very good but the meat, chicken and fish were a bit chewy. Brakefast was very good with very quick service.

Room Tip: Choose a superior room with a balcony.
See more room tips
  • Stayed: January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Pannalal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 18, 2012

We were at this hotel for two nights. The hotel is outdated and not particularly tasty food. Rooms are clean and nice staff.

Room Tip: If however you are here ask for a room with river views
See more room tips
  • Stayed: March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank yaffabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 16, 2012

We stayed here for one night whilst on a Kuoni excursion to Kandy and surrounding area. Bedroom was very comfortable with a good sized bathroom with all the usual toiletries and a very pleasant view over the river. Both breakfast and dinner were very good with a varied selection of food, with some excellent curries for dinner. The bar is well staffed and the evening we were there, they had a couple singing who were excellent.

All in all, a very.pleasant stay and would have no hesitation recommending it to other travellers.

  • Stayed: February 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank MolCheltenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2012

I was there on my honymoon, it was agreat place to be, the rooms are beautiful, and the Hotel is lovely, pool is also great, and the view is nice

  • Stayed: April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank larinetoussaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2012

Like most visitors we stayed here two nights during our "Ceylon Tour", but we would have liked to stay longer. We had a nice room overlooking the pool, river and jungle. There was an excellent choice of Sri Lankan and European food at both breakfast and dinner. The pool much cleaner than at Habarana) enabled us to have a refreshing swim. So we enjoyed it all.

  • Stayed: March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Kandy hotels
1.8 mi away
OZO Kandy Sri Lanka
1.8 mi away
Earl's Regent Hotel
Earl's Regent Hotel
#12 of 57 in Kandy
859 reviews
1 mi away
Elephant Stables
Elephant Stables
#2 of 57 in Kandy
587 reviews
Show Prices
Show Prices
Show Prices
1.4 mi away
Mahaweli Reach Hotel
Mahaweli Reach Hotel
#11 of 57 in Kandy
1,122 reviews
1.8 mi away
Hotel Thilanka
Hotel Thilanka
#14 of 57 in Kandy
1,402 reviews
1.4 mi away
Clove Villa
Clove Villa
#3 of 57 in Kandy
368 reviews
Show Prices
Show Prices
Show Prices

Been to Cinnamon Citadel Kandy? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Price Range: $142 - $388 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cinnamon Citadel Kandy 4*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Ctrip TA, Expedia, Travelocity, Agoda, Booking.com, Hotels.com, Orbitz, getaroom.com, Priceline, HotelQuickly, Cancelon and TripOnline SA so you can book your Cinnamon Citadel Kandy reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing