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“We were disappointed”

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Cinnamon Citadel Kandy
Ranked #10 of 58 Hotels in Kandy
Certificate of Excellence
Reviewed March 18, 2012

We were at this hotel for two nights. The hotel is outdated and not particularly tasty food. Rooms are clean and nice staff.

Room Tip: If however you are here ask for a room with river views
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  • Stayed: March 2012, traveled as a couple
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Thank yaffabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,893 - 1,899 of 2,657 reviews

Reviewed March 16, 2012

We stayed here for one night whilst on a Kuoni excursion to Kandy and surrounding area. Bedroom was very comfortable with a good sized bathroom with all the usual toiletries and a very pleasant view over the river. Both breakfast and dinner were very good with a varied selection of food, with some excellent curries for dinner. The bar is well staffed and the evening we were there, they had a couple singing who were excellent.

All in all, a very.pleasant stay and would have no hesitation recommending it to other travellers.

  • Stayed: February 2012, traveled as a couple
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1  Thank MolCheltenham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 10, 2012

I was there on my honymoon, it was agreat place to be, the rooms are beautiful, and the Hotel is lovely, pool is also great, and the view is nice

  • Stayed: April 2011, traveled as a couple
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1  Thank larinetoussaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 8, 2012

Like most visitors we stayed here two nights during our "Ceylon Tour", but we would have liked to stay longer. We had a nice room overlooking the pool, river and jungle. There was an excellent choice of Sri Lankan and European food at both breakfast and dinner. The pool much cleaner than at Habarana) enabled us to have a refreshing swim. So we enjoyed it all.

  • Stayed: March 2012, traveled with friends
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Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2012

Stayed 2 nights in a room with a view over the pool, river and jungle. Very comfortable and surprisingly mosquito-free. Ate well in the hotel one night but a bit of a scrum round the food. Pool area comfortable and well-maintained. A short slog into town - about 12-15 minutes by tuk-tuk.

Bar area seems to be a watering hole for the local successful businessmen, but this was excellent as elsewhere there were few local faces save for the staff.

  • Stayed: February 2012, traveled as a couple
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Thank VMTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2012

I chose this hotel after reviewing TripAdvisor recommendations and I was not at all disappointed. In fact, this is one of the best hotels to stay in Kandy if you are travelling with family.

Location is excellent, located on the banks of Mahewali river, in the city outskirts. You can take a walk in the morning along the embankment, feel the crisp fresh air and absorb the greenery around. There is also a boat trip that the hotel offers but I found it a tad too expensive and did not opt for it. The hotel is just right enough to be away from the hustle and bustle but still be able to access the main city attractions without spending too much time on the road.

Rooms were great - big size, clean toilets and good views. We were initially given rooms in lower section of the hotel, which would mean climbing lots of stairs (they did not have a lift for the lower flowers, but did have it for the floors upwards from ground). Since we had old parents travelling, we requested to be shifted nearer to the ground floor. The hotel staff graciously complied with our request even though it was peak season and they were completely full.

Breakfast was very elaborate and sumptuous. Umpteen variety to choose from and food tasted awesome! Service was also really good. We ate dinner one day at their A La Carte' restaurant, which was okay. There were not too many patrons (wonder why?) and we had to go to reception to call up a waiter. Otherwise, food was fine.

Overall, this hotel has a majestic presence and an excellent 4 star property if you are putting up in Kandy!

  • Stayed: January 2012, traveled with family
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Thank Shashank_Swarup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 7, 2012

A good hotel in a lovely setting but quite a treck from Kandy Centre. Ask for rooms in the newer wing as they look directly out onto the river. The hotel does need refurbishing in places, which I believe is happening this spring. Food excellent and a very good choice of dishes

Room Tip: A bit of a treck to the rooms, but the superior rooms with balcony are worth it.
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  • Stayed: February 2012, traveled with friends
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Thank brill_senior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Address: 124 Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Family Hotel in Kandy
#3 Romantic Hotel in Kandy
#4 Luxury Hotel in Kandy
Price Range: $139 - $962 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Cinnamon Citadel Kandy 4*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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