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“GREAT HOTEL AND LOVELY ROOMS” 5 of 5 bubbles
Review of Cinnamon Citadel Kandy

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Cinnamon Citadel Kandy
Ranked #6 of 58 Hotels in Kandy
Certificate of Excellence
Dubai, United Arab Emirates
Level Contributor
94 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
“GREAT HOTEL AND LOVELY ROOMS”
5 of 5 bubbles Reviewed March 10, 2012

I was there on my honymoon, it was agreat place to be, the rooms are beautiful, and the Hotel is lovely, pool is also great, and the view is nice

  • Stayed April 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank larinetoussaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,312 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (475)
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Hitchin
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed March 8, 2012

Like most visitors we stayed here two nights during our "Ceylon Tour", but we would have liked to stay longer. We had a nice room overlooking the pool, river and jungle. There was an excellent choice of Sri Lankan and European food at both breakfast and dinner. The pool much cleaner than at Habarana) enabled us to have a refreshing swim. So we enjoyed it all.

  • Stayed March 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Margaret H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilts UK
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed March 7, 2012

Stayed 2 nights in a room with a view over the pool, river and jungle. Very comfortable and surprisingly mosquito-free. Ate well in the hotel one night but a bit of a scrum round the food. Pool area comfortable and well-maintained. A short slog into town - about 12-15 minutes by tuk-tuk.

Bar area seems to be a watering hole for the local successful businessmen, but this was excellent as elsewhere there were few local faces save for the staff.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VMTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 7, 2012

I chose this hotel after reviewing TripAdvisor recommendations and I was not at all disappointed. In fact, this is one of the best hotels to stay in Kandy if you are travelling with family.

Location is excellent, located on the banks of Mahewali river, in the city outskirts. You can take a walk in the morning along the embankment, feel the crisp fresh air and absorb the greenery around. There is also a boat trip that the hotel offers but I found it a tad too expensive and did not opt for it. The hotel is just right enough to be away from the hustle and bustle but still be able to access the main city attractions without spending too much time on the road.

Rooms were great - big size, clean toilets and good views. We were initially given rooms in lower section of the hotel, which would mean climbing lots of stairs (they did not have a lift for the lower flowers, but did have it for the floors upwards from ground). Since we had old parents travelling, we requested to be shifted nearer to the ground floor. The hotel staff graciously complied with our request even though it was peak season and they were completely full.

Breakfast was very elaborate and sumptuous. Umpteen variety to choose from and food tasted awesome! Service was also really good. We ate dinner one day at their A La Carte' restaurant, which was okay. There were not too many patrons (wonder why?) and we had to go to reception to call up a waiter. Otherwise, food was fine.

Overall, this hotel has a majestic presence and an excellent 4 star property if you are putting up in Kandy!

  • Stayed January 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Shashank_Swarup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slough, United Kingdom
Level Contributor
45 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed March 7, 2012

A good hotel in a lovely setting but quite a treck from Kandy Centre. Ask for rooms in the newer wing as they look directly out onto the river. The hotel does need refurbishing in places, which I believe is happening this spring. Food excellent and a very good choice of dishes

Room Tip: A bit of a treck to the rooms, but the superior rooms with balcony are worth it.
See more room tips
  • Stayed February 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank brill_senior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Derbyshire
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed March 6, 2012

We stayed 2 nights at this hotel as part of our Sri Lanka tour.
We had hoped that the hotel would be close enough to walk into Kandy but that was certainly not the case. The hotel is a few miles off the main road into Kandy but in a wonderful setting perched on the side of a valley overlooking a river. The hotel would make a wonderful setting for a honeymoon.
The service provided by all the staff was superb and the buffet food was excellent. We stayed on a half board basis and like most of the visitors were just passing through on our tours. The hotel lounges are open to the outside amd at night bites can be a problem but the pool and views were worth it.
The room we had was very comfortable with a spacious double bed. The only thing that put us off was on the second night when we decided to have a nightcap on the balcony only to find there was a mobile phone transmitter attached to our balcony. This did put me off and if I had seen it earlier would have asked to change rooms. It did not however detract from the splendour of the hotel.

Room Tip: Look on the balcony before you accept a 2nd floor room.
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  • Stayed February 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ianbolton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kandy, Sri Lanka
1 review
4 of 5 bubbles Reviewed March 3, 2012

Nice pool with a stunning view of the river, complete with jungle on the other side, Every night at sundown there's a great display of bats flying past overhead.

Ping-pong table is also good but service for drinks and food can be slow. There's also an infuriating payment system so getting a bill can seem to take an age.

  • Stayed February 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Expat80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Cinnamon Citadel Kandy

Property: Cinnamon Citadel Kandy
Address: 124, Srimath Kuda Ratwatte Mawatha, Kandy, Sri Lanka (Formerly Chaaya Citadel Kandy)
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#1 Business Hotel in Kandy
#2 Luxury Hotel in Kandy
#3 Romantic Hotel in Kandy
#3 Family Hotel in Kandy
Price Range (Based on Average Rates): $
Hotel Class:5 star — Cinnamon Citadel Kandy 5*
Number of rooms: 119
Official Description (provided by the hotel):
Sweeping green hills, the longest river in the country, misty mornings and the fresh outdoors, are just a few things that naturally come together here to make the perfect holiday. Just 2 1/2 hours from the Sri Lanka's Capital City Colombo, Chaaya Citadel Kandy has reinvented itself taking into account the needs of holidaymakers around the world. Replete with a sense of history, serenity and majesty, the hotel offers guests the opportunity to experience the amazing Kandyan history, the culture and the arts that play a big role in the lives of the Sri Lankans. ... more   less 
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Also Known As:
Chaaya Citadel Kandy Hotel Kandy
Chaaya Citadel Hotel Kandy
Kandy Chaaya Citadel Hotel

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