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Fancy M
Colombo, Sri Lanka

EXCELLENT HOTEL

Review of Oak Ray Regency
5.0 of 5 bubblesReviewed Apr 16, 2019
Stayed with the family on a holiday

From the bellboy to the cashier we found everything was well organized, methodical and courteous.

Hotel well kept, rooms spacious and clean, roof top pool with an experienced lifeguard.

A good spread of scrumptious buffet. Local and international cuisine. Though they don’t declare it's a halal oriented hotel, they maintain it.

Enjoyed the stay.

Mohideen, Colombo
Date of stay: April 2019
Trip type: Traveled with family
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this review
Responded Apr 30, 2019
Dear Mr. Mohideen,

Thank you for giving us the opportunity to be of service to you.

We are popular and ranked for its incomparable breathtaking views of Kandy and of mountains and for consistency
we carry interms of the service we provide.

We do appreciate all your support and look forward to the pleasure of welcoming you back on your future visits.

Regards
Iran Selliah
Front Office Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (241)
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All reviews small gathering cultural show buffet menu front office team river view rooftop pool amazing hospitality amazing hotel big room thank you very much wonderful stay stayed for one night visiting kandy rooms are clean sri lanka enjoyed our stay great view
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106 - 111 of 241 reviews
Reviewed April 14, 2019

The room is very large and clean, including everything you need in the bathroom except for a toothpaste and toothbrush. Manohari and Roshan provided very good service when we lived there. Almost every room of our friends is cozy. And their restaurant serves very delicious breakfast, lunch and dinner dishes.

Date of stay: April 2019
  • Trip type: Traveled with friends
    • Location
    • Cleanliness
    • Service
Thank siangchenwu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed April 13, 2019 via mobile

This hotel is well placed and was just 5 minutes from a busy market street. We came a couple days before the new year holiday and the temple was packed full of patrons. It was an amazing experience for my family, but also very tiring. We returned to the hotel and found it very cool from the A/C still working after we left the room. The shower and bath tub were big and had good water pressure. the breakfast was ok and the best dishes were definitely the local dishes (roti, curry). Breakfast was early 0630-0930 which made it easier to visit the temple in the morning.

Date of stay: April 2019
Trip type: Traveled with family
Thank Jayson F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this reviewResponded April 29, 2019

Dear Mr. Jayson,

We appreciate your review and are indeed in need of your feedbacks regarding your stay inorder to provide future guests including you with a improved service to the perfection.

Regards,
Iran Selliah
Front Office Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed March 29, 2019 via mobile

My friend and I were lucky enough to stumble upon this cultural dance in Kandy where we were welcomed very warmly by the wonderful Shani who was the teacher that choreographed the entire show. She made us feel like family and was so approachable and surprised us with front row seats and a vip view of the fire walk at the end of the show! The dancers were very talented and engaged the whole crowd and left us with very happy vibes! Would 110% recommend this show and Shani to anyone visiting Kandy!

Date of stay: March 2019
Trip type: Traveled with friends
Thank Jianna_jetsetter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this reviewResponded April 29, 2019

Dear. Jianna,

Thank you so much for your wonderful review.

I am delighted to hear that you enjoyed the cultural show(Kandyan dance)

I have shared your comments regarding the show with our team and I am delighted to hear that you received good service from them.

Again thank you for your review and hope to have the pleasure of welcoming you back to the hotel again in the near future

Regards
Iran Selliah
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 26, 2019

The hotel was good. We had a triple room which was very large and had a small balcony with a nice view. For the benefit of the balcony, there should have been some chairs out there. Ok buffetrestaurant. The hotel also had a large bar, but it was not serviced. Had to order drinks in the restaurant.

Date of stay: February 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank AnneS1060
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this reviewResponded February 27, 2019

Dear Anne,

We are sorry that you were disappointed with your experience at Oak Ray Regency. Do be assured that all your feedback is appreciated and we continue to work hard to deliver the best of Oak Ray hospitality through our service and facilities. We are also taking steps to ensure that our guests enjoy the convenience of this feature during their stays.

Although you have indicated otherwise, we sincerely hope to welcome you back to a better stay experience with us. Thank you for your review

Regards.
Iran Selliah
Front Office Manager.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 15, 2019 via mobile

This was the best hotel on our tour in Sri Lanka. Super super spacious rooms, great breakfast and dinner buffet.Everyday the buffet menu was different. Staff are courteous and well trained.Everything about the room is great except for the Room towel which is not very absorbent and was a dirt purple.And a la carte menu is kind of pricey. I wish the spa was open for longer hours coz it was always closed after our trips outside in the evening.

Date of stay: February 2019
Trip type: Traveled with family
Thank kesang d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this reviewResponded February 27, 2019

Dear Kedripu,

Thank you for sharing all the highlights of your recent stay at Oak Ray Regency, we have taken your special note regarding towels it is always a pleasure when our guests enjoy their experiences with us.

We are heartened by your positive comments on our facilities and service, and we hope to welcome you back on your next visit to Sri Lanka.

Regards
Iran Selliah
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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