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Anne S
Oslo, Norway

Good hotel, but a bit remote from Kandy

Review of Oak Ray Regency
3.0 of 5 bubblesReviewed Feb 26, 2019
The hotel was good. We had a triple room which was very large and had a small balcony with a nice view. For the benefit of the balcony, there should have been some chairs out there. Ok buffetrestaurant. The hotel also had a large bar, but it was not serviced. Had to order drinks in the restaurant.
Date of stay: February 2019
Trip type: Traveled with family
2.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
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oakrays, Front Office Manager at Oak Ray Regency, responded to this review
Responded Feb 27, 2019
Dear Anne,

We are sorry that you were disappointed with your experience at Oak Ray Regency. Do be assured that all your feedback is appreciated and we continue to work hard to deliver the best of Oak Ray hospitality through our service and facilities. We are also taking steps to ensure that our guests enjoy the convenience of this feature during their stays.

Although you have indicated otherwise, we sincerely hope to welcome you back to a better stay experience with us. Thank you for your review

Regards.
Iran Selliah
Front Office Manager.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews small gathering cultural show buffet menu front office team river view rooftop pool amazing hospitality amazing hotel big room thank you very much wonderful stay stayed for one night visiting kandy rooms are clean sri lanka enjoyed our stay great view
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Reviewed February 15, 2019 via mobile

This was the best hotel on our tour in Sri Lanka. Super super spacious rooms, great breakfast and dinner buffet.Everyday the buffet menu was different. Staff are courteous and well trained.Everything about the room is great except for the Room towel which is not very absorbent and was a dirt purple.And a la carte menu is kind of pricey. I wish the spa was open for longer hours coz it was always closed after our trips outside in the evening.

Date of stay: February 2019
Trip type: Traveled with family
Thank kesang d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this reviewResponded February 27, 2019

Dear Kedripu,

Thank you for sharing all the highlights of your recent stay at Oak Ray Regency, we have taken your special note regarding towels it is always a pleasure when our guests enjoy their experiences with us.

We are heartened by your positive comments on our facilities and service, and we hope to welcome you back on your next visit to Sri Lanka.

Regards
Iran Selliah
Front Office Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 9, 2019 via mobile

Me and my wife thoroughly enjoyed the Cultural Show organised by Shani- Dance master at Oak Regency. Do visit and enjoy Sri Lankan culture. The hospitality if the hotel and for the Cultural Show is very nice.

Date of stay: February 2019
Trip type: Traveled as a couple
Thank Oruganti p
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this reviewResponded February 27, 2019

Dear.Guest

Thank you so much for your wonderful review.

I am delighted to hear that you enjoyed the cultural show(Kandyan dance)

I have shared your comments regarding the show with our team and I am delighted to hear that you received good service from them.

Again thank you for your review and hope to have the pleasure of welcoming you back to the hotel again in the near future

Regards
Iran Selliah
Front Office Manager

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 9, 2019

The location of the hotel is ideal. Rooms are spacious with satisfactory amenities. Staff and crew are friendly. A good choice was there for vegetarian food too. The service is worth the price. Free wi-fy in all floors is an additional attraction.

Room tip: Central location, spacious rooms.
Date of stay: February 2019
  • Trip type: Traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Ksn A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this reviewResponded February 11, 2019

Dear Guest,

It gives me such pleasure to read that our team members made you feel comfortable and well-taken care of throughout your recent stay at Oak Ray Regency. Thank you for all your generous feedback and you can be sure that we continue to be at your service when you stay with us again in the future.


Regards
Iran Selliah
Front Office Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed February 8, 2019

We visited Oak Ray for the cultural show and decided to head to Isiwara Wellness for a body massage. The staff were friendly and professional. The ambience was perfect and the rooms were very clean. The view from the room was perfect- overlooking Mahaweli river. It was extremely relaxing. One of the best Ayurvedic massages I've had. Great masseuses working here. Overall a wonderful experience!

Date of stay: February 2019
  • Trip type: Traveled with friends
    • Rooms
    • Service
Thank watermelandrea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this reviewResponded February 8, 2019

Dear Guest

Thank you so much for staying at Oak Ray Regency for sharing your recent feedback.

I am glad to read that you and your family had a wonderful stay with us, and that you were particularly impressed with the genuine hospitality of our colleague, along with the special setup for wellness center(Spa) and the cultural show, by our team.

We are extremely excited that you have valued our hotel as one that offers great choice for families and I am happy to forward such wonderful feedback to all my team, since it represents a great motivation for all of us to continue delivering the same service from the heart which differentiates us.

I hope you will have the chance to visit Oak Ray Regency again soon.

Regards
Iran Selliah
Front Office Manager

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Reviewed February 6, 2019

This hotel was a very nice hotel in Kandy that we stayed for our holidays in Sri Lanka. Razam from the front office was very courteous and helpful from the check in to check out. Even though we were booked in for a king size bed room for a family of four, he still suggested us for a different room, which we really liked and he upgraded us to that room at no additional cost. we were very happy and enjoyed the facility of the room. The buffet lunch we had in the restaurant in the basement was worth the money and food was very tasty. Wajira from the F& B service was very courteous and looked after us very well. Same with the breakfast the next morning as well. Excellent room, food etc., value for money with 5 star facilities. Sarathy - Australia

Room tip: We had a room facing a little river at the back with a huge balcony. Beautiful room. The room was quiet anyway.
Date of stay: December 2018
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
Thank SarathyAu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
oakrays, Front Office Manager at Oak Ray Regency, responded to this reviewResponded February 7, 2019

Dear Sarathy,

My team and I are truly heartened by your generous compliments of Oak Ray Regency. I am especially pleased to read that our team members delivered an exemplary hospitality experience that made you feel like royalty during your stay.

specially we are delighted that you enjoyed your experience from check-in to check-out.

Thank you for all your positive feedback and recommendation. It is an honour to be your preferred hotel in Sir Lanka and we look forward to welcoming you back to your home away from home in the future.

Regards.
Iran Selliah
Front Office Manager.

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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