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“Very Bad hotel and service”
Review of Hotel Casamara

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Hotel Casamara
Ranked #42 of 54 Hotels in Kandy
Berlin, Germany
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Very Bad hotel and service”
Reviewed October 31, 2012

I am from Switerzerland I visited to kandy and during my stay at hotel casamara i didnt enjoy at all even its close to the temple the serivce and staff was bad I dont recomemed anybody to spend at least 1 night at this hotel . food was ok but wifi is not working at all . thumbs down

Room Tip: I would recomemed other hotels like swiss hotel around the lakeside amay hills which is 5 star hotel...
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  • Stayed September 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Service
Helpful?
4 Thank Alex P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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198 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (26)
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Jabalpur, India
Level Contributor
2 reviews
Reviewed September 9, 2012

We are in this hotel for two days.worst service with poor food quality also management who are not for the customer.this hotel is only for night stay not for holidays.only one-two staff are good help us .hotel location was good in center of city.they dont have a shampoo sachet and towel quality are not good.

  • Stayed August 2012, traveled with friends
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Helpful?
Thank Subhash B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kandy hotels

Narooma, Australia
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 19, 2012

Best: Great location in the middle of town, near temple and shops. The lift service boys were excellent.
Worst: In the restaurant on the ground floor there was a private disco, the noise was so loud the whole building was thumping to the beat. When I complained to reception they had no answers. The music continued till 2.00am, it was so loud we could not sleep at all. I felt sorry for our driver as he was closer than we were to the noise. Management should not have booked guest in knowing that there was to be so much noise till so late at night. There was no apology or recognition of our discomfort so I would not recommend staying at this hotel.
The hotel is dated and what we take for granted with fire safety and exits does not exist. Breakfast was average not as good as other we had.
Only hotel in 12 nights not to provide bottled water.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank topmumNarooma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed July 4, 2012 via mobile

The location of the hotel is perfect. Right in the centre of kandy. The room was large with 3 of us staying. Breakfast was delicious, although I do wish they had a Sri lankan option. Staff were friendly and helped organize drivers for pinnawella and sigiriya. We especially enjoyed the pool. Wifi didn't seem to always work, even during the day. Overall enjoyed our stay here.

  • Stayed June 2012
    • Value
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    • Rooms
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Helpful?
1 Thank Bexta33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo
Level Contributor
64 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed July 3, 2012

I visited Kandy with my friend last weekend, however was not planning to stay back, when we finaly decided to stay back, all major hotels were fully booked, and as recomended by a friend we checked this hotel, and they had 1 double room. Its located at the best location, walking distance from the temple of the tooth, lake and the city center, however i did not like it from outside, it looked very old and gloomy. After entering our room, i was quite surprised, it was clean and looked good. There was no view from the room. later i went to see the pool and the bar, it looked fine. If you plan to spend more time outside and less time relaxing in doors, this could be a good choice as a city hotel, even though i thought we were over charged for the room rate as it was a peak time. Service was good, stafff was very polite and friendly.

Room Tip: May be you can ask for a better view...
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  • Stayed June 2012, traveled with friends
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Helpful?
Thank travel_liveit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
barcelona
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed May 12, 2012

situated in the centre near restaurants and all the interesting sights in Kandy. Staff very helpful and friendly. Wifi free in lobby.The pool is fantastic. Breakfast fairly basic.

  • Stayed April 2012, traveled as a couple
    • Value
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Helpful?
Thank mamieBarcelona
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 10, 2012

Adequate. Bathroom really stank of ? Urine smell Aircon worked, but was struggling. Thin sheets, no blankets and ?? Bed bugs- very itchy in the morning. vast nothing to rave about.

Did the job of being in town, quiet and a bed. But pricey for what it was. Two star at best.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HateBeingConned
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casamara

Property: Hotel Casamara
Address: Kotugodelia Vidiya, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #42 of 54 Hotels in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Casamara 3.5*
Number of rooms: 36
Official Description (provided by the hotel):
Hotel Casamara Kandy in Sri Lanka, is a unique City hotel, which has been built close to the Kandy Lake in the city centre, within walking distance to Kandy's famous attractions, Feel at home, in an European ambience with traditional Kandyan hospitality . Stay in Casamara as an honoured guest and be treated in royal style. ... more   less 
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Also Known As:
Casamara Hotel Kandy

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