Nice hotel with poor customer service from the manager down
I was looked out of our room due to a faulty key card and door lock.
This was for 12 hours plus. We could only get in if a member if staff opens the door with a special key and even then they took 25 mins to arrive
When I complained the manager offered 4000 rupees off our bill (less than £20). And then had the cheek to add the taxes back on making the reduction on out bill around £12) our total bill excluding the three rooms we had was over £200
We have cancelled our next trip to the hotel.
- Official Description (provided by the hotel):
- Earl's Regent is aimed at local and foreign travelers who insist on staying in a hotel fit for royalty, just steps away from many of Kandy's most glittering attractions. The hotel's 60 elegantly-appointed Rooms providing the utmost in privacy and comfort. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotwire, Priceline, Travelocity, Orbitz, Cheap Tickets, Agoda, Evoline ltd, Hotels.com and HotelQuickly so you can book your Earl's Regent Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.