Colonial type hotel, conveniently located in the centre of the Kandy City. Walking distance to the sacred temple of the tooth relics. Friendly staff. The building is being maintained to preserve the heritage which is very commendable. Overall stay was good and we enjoyed our holiday. Need to improve water pressure and availability of hot water in the rooms.
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Stayed for 1 night for the Perahera (2 adults, 1 child) and it couldn’t have been more perfect. Exceptional, slick service from the front desk - huge thanks to Reshani for making our Perahera experience so special and thank you too to the chefs on the hopper and egg stations at breakfast! Loved the heritage of the place and sense of space and calm inside while watching hectic Kandy go about its daily business through the open windows. The location can’t be bettered for Central Kandy but thoughtful touches including ear plugs in the rooms ensured we had a good nights sleep. Don’t rule this place out...
Dear Alexs,
Thank you very much for your valuable feedback. It was a great pleasure to know that you were happy during your stay at our hotel. I will pass your kind regards to Reshani as well as will definitely share your comments with our Culinary Team . Once again thank you very much for giving us the opportunity to host you and look forward to host you again.
Best Regards,
Kumara Adikari-Resident Manager
Queen’s hotel in Kandy is one of the oldest and a heritage hotel. It is located within close proximity of the city centre and all major landmarks are just a tuk-tuk away. The hotel lobby provide a rich feel of the Queen’s era with age old but nicely maintained elevator. The furniture around the lobby area, the walkways and the rooms you a feel of using the elegant antique. However………………….
Facing the Kandy Lake and Temple of the Sacred Tooth Relic, we thought this would be one of the best places to stay until we experienced it first-hand. The stay was OK but many a times we were forced us to rethink about our decision of choosing this hotel. The dilapidated conditions of the rooms and in specific the not-so-clean washrooms make you feel uncomfortable as soon as you pass through the lovely hotel lobby to enter your allocated room. Another notable instance was finding ants and cockroaches in the breakfast lounge and the worst was to actually see one running through the buffet. When we discussed this with the hotel management, the customer relationship manager (CRM) never turned up to even offer an apology. We could feel the embarrassment on the face of the Catering Manager who was gem of a person offering us a kind apology and free food which we humbly declined. The checkout experience was another nightmare. Given that we wanted to discuss the matter with Duty Manager, we waited for almost 2 hours for the gentleman to introduce himself whilst we were initially made to understand that he is off-site (and this gentleman was roaming around all the while and then said he is the engineer cum duty manager). The CRM was too busy elsewhere to even speak over the phone.
An important KPI while rating a hotel is “hygiene” both within the rooms and the eating places and also how courteous the “staff” is. Unfortunately, Queen’s hotel disappointed us when it comes to the hygiene standards and apart from the “Catering Manager” the staff interactions were not so pleasant as well (the fact that the CRM didn’t even speak with us).
Dear guest,
Thank you very much for your valuable feedback and we are extremely sorry for any inconveniences and bitter experiences you have had during the stay at Queens Kandy. We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail. I will look into each issue that you have noted, in an attempt to correct and improve the service of our hotel. Once again we regret very much for the inconveniences caused. Should you be willing to give us another chance, we welcome you back to our resort to convince you that we are able to exceed your expectations in the best possible way.
Best Regards.
Kumara Adikari-Resident Manager
I have visited there for my birthday with my family, stayed there for 1 night. Very close to Temple of Tooth and Bogambara lake , very family friendly place. They have given great service for my birthday and special gift from the management ..
Recommended this Hotel for any traveler
Thank you
Dear Damith,
Thank you very much for your valuable feedback. It was a great pleasure to know that you were happy during your stay at our hotel. We will pass your kind regards to our entire team. Once again thank you very much for giving us the opportunity to host you and look forward to host you again.
Best Regards,
Kumara Adikari - Resident Manager
We booked this hotel for the elephant festival which was perfect, as once it started you couldn't move around the city! Our room was very old fashioned but we had reserved seats for the festival on the first night. The next day our sister checked in got an upgrade to a room with a balcony overlooking the event so we had a fantastic evening watching from the comfort of our private balcony, chairs brought in by the staff. The location of the hotel is perfect for a visit to Kandy within walking distance of most sites.
Dear Breezers,
Thank you very much for your valuable feedback. It was a great pleasure to know that you were happy during your stay at our hotel. Once again thank you very much for giving us the opportunity to host you and look forward to host you again.
Best Regards,
Kumara Adikari - Resident Manager
We visited Kandy in August 2019 for the Esala Perahera. Whilst the parade itself was a great spectical the seating at Queens Hotel was dreadful. We paid $US70 each, pre-booked. The hotel was totally chaotic. One staff member told us just to wait in the foyer an hour a half later another said our names would be called out. The plastic chairs were put out for us at the last minute. No names for seating were called. Then there was a massive crush of people waiting to be seated. The staff seemed to favour the Chinese clientel, all of whom were seated first leaving others to hand chairs overhead to those left in the crush. Some didn't get seats and others couldnt fit outside in the seating area. If you managed to get a seat you were crushed in like sardines. Those seated first (in front) had no consideration for people behind, constantly standing up and putting umbrellas up obstructing the view. The location itself was good for viewing but organisation dreadful. Today we walked past a supermarket that had seating fully labelled ready for tonight's parade.
What a shame that a beautiful hotel spoilt what should have been a wonderful experience for so many people.
