Amazing hotel! I really recommend this place. I really love the aura, the colonial vibe and the touch of heritage. Very friendly and welcoming staff. Specially the Resident manager, Mr. Adikari and the restaurant manager, Mr. Denzil. Every One in the staff from top to bottom is very kind and welcoming. Very convenient as it is located at the middle of the city and is very close to the temple of tooth relic. Had experience for 9 - 8 year and never got disappointed.More
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Warm welcome and friendly manner of the management gave us a gleaming happiness of the moment we entered to the "Piachaud Suite" where Queen Elizabeth and Prince Philip stayed in 1954. "Piachaud Suite" consists of elegant sitting area and two bedrooms decorated with traditional but prestigious furniture. Glamorous 270 degree balcony attached to this suite gave us a heartfelt experience of the view of the "Temple of the Sacred Tooth Relic" (Sri Dalada Maligawa) and the "Kandy Lake" (Nuwara Wewa) both together. We had a pleasing evening at this balcony which gave us the smell of sacred and warm inner feelings as a landmark of our life. Sober environment of the hotel premises and the all over cleanliness are very much appreciated. The buffet had variety of tasty dishes. All over hotel staff had broad understanding of the hospitality.
Dear Madura,
It was truly a pleasure having you as our guests and thank you so much for taking the time to write such a wonderful review of your experience. We are all delighted to learn that you enjoyed the friendly service delivered throughout the hotel. Your kind words are a great source of encouragement for our team, who strives to deliver a memorable experience to each of our guests at all times. Thank you once again for having selected Queens Kandy,and we look forward to the opportunity to welcome you back again in the not too distant future.
Best Regards,
Kumara Adikari - Resident Manager
This could be a truly wonderful hotel. The location is fantatstic, by the lake and opposite the Temple of the Tooth and it is a beautiful old colonial building. The rooms and all the public areas are spacious, and must have been lovely at one time. Sadly, apart from polishing the wooden floors beautifully, the hotel is poorly maintained and in need of refurbishment. The bedroom was large with several areas, however the layout was bad, the furnishings dated and worn and the bathroom very poor.
Sadly, the worst aspect was the staff training. The staff were lovely people but poorly trained and not competant. This is not their fault, it's clearly a management issue. The concierge desk was not able to give any local help to find a restaurant that was open on the New Year holiday.
Food was generally OK and reasonably priced, but nothing special.
Overall, not really recommended.
Dear guest,
Thank you very much for your valuable feedback and we are extremely sorry for any inconveniences and bitter experiences you have had during the stay at Queens Kandy on last month. As you suggested we will look into the problems in the service areas specially in the Concierge. We apologize once again for the inconvenience and will make sure your next stay at our hotel would be very pleasant.
Thank you & regards,
Kumara Adikari - Resident Manager
Was recommended to stay here by a friend.
Despite having booked a few months earlier directly with the hotel and having that booking reconfirmed a week prior to arrival there was much angst at the desk when we arrived. It was clear our booking had been messed up. After 20 minutes of waiting we were shown to a very basic and average room on the second floor.
To pay top dollar for a room so basic and a bathroom so small was unacceptable.
At times the staff were disinterented - the breakfast bar was very average. All we could eat was the fruit and the omelettes from the omelette station.
On the positive side, the pool was excellent and the bar area was lovely to sit in and relax. The location is perfect being opposite the Tooth Temple.
Oh and the guys downstairs at Royce Tours are EXCELLENT! They are well worth hiring for the day if you want to see the sights or go on an Elephant Tour. cant recommend them enough!
But really, the place would have looked good in the 40s - its time for a renovation and a clean up. And stop charging the punters so much for a night when really its of three star standard at best!
Dear Stocky,
Thank you very much for taking the time to share your feedback on your recent stay at Queens Kandy. Your comments are of great value to us and have been reviewed with my team on areas of improvement. We recognize that we may have fallen short of your expectations, for which we sincerely apologize.
Your suggestion is well noted and this area will be taken care at the next refurbishment of the hotel scheduled in next year. Once again we regret very much for the inconveniences caused. Should you be willing to give us another chance, we welcome you back to our resort to convince you that we are able to exceed your expectations in the best possible way.
Best Regards,
Kumara Adikari - Resident Manager
The Queens Hotel is almost as synonymous with Kandy City as the lake and the temple. I remember staying there as a child - during the Perahera - standing on the balcony watching the parade.
We popped in yesterday - to quench our thirst and grab something to eat having spent the morning sightseeing.
It was disappointing that the hotel doesn’t reflect its rich history. It’s very tired and in need of refurbishment. I’d still recommend dropping by if you’re in Kandy just to have a look and learn about its place in Kandy history - but don’t make a special trip - that is unless you hear it has been extensively renovated.
BTW: club sandwich and lion beer certainly did the trick - we left reinvigorated and ready to go again!
Dear Armitage,
Thank you very much for your valuable feedback and we are extremely sorry for any inconveniences and bitter experiences you have had during the stay Queens Kandy. Your suggestion is well noted and this area will be taken care at the next refurbishment of the hotel scheduled in next year. Once again we regret very much for the inconveniences caused. Should you be willing to give us another chance, we welcome you back to our hotel to convince you that we are able to exceed your expectations in the best possible way.
Best Regards,
Kumara Adikari - Resident Manager
Very bad room, From toilet roof dirty water droping, Ac low and dust air, without manual fan, TV broken, Informed but manager not respond. Very small vehicle parking space. All time full, Road side vehicle park they didn't give to us vehicle security. Vehicle not safe. They said three stars but poor facilities. High price charged also.
Dear Prasanth,
Thank you very much for taking the time to share your feedback on your recent stay at Queens Kandy.Your comments are of great value to us and have been reviewed with my team on areas of improvement.We recognize that we may have fallen short of your expectations, for which we sincerely apologize. Rest assured that corrective measures have been implemented to ensure that the issues you have raised with regard to the cleanliness of the bathroom does not reoccur.As you aware we are having very limited area for parking,when ever we on high occupancy it gets full.How ever we are arranging valet parking to KCC car park.
Thank you once again and we sincerely hope you will give us another opportunity to welcome you at our hotel, so that you may experience the true level of service we strive to deliver at all times.
Sincerely,
Kumara Adikari - Resident Manager
