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“Could be better”
Review of Queens Hotel Kandy

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Queens Hotel Kandy
Ranked #30 of 53 Hotels in Kandy
Dubai, United Arab Emirates
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Could be better”
Reviewed July 16, 2014

We stayed two nights and was very dissapointed. The rooms needs to be upgraded. The front desk had over charged me for one night.The location is not bad food was average. The pool was very dirty. The resturant and Bar staff was very helpful and nice.


Dubai

Room Tip: Rooms are in a bad shape. A/c ddint work well. Toilets are not clean.
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  • Stayed July 2014, traveled with family
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    • Cleanliness
    • Service
Helpful?
1 Thank sureni24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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  • Sleep Quality
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Kuala Lumpur, Malaysia
Level 6 Contributor
96 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed July 6, 2014 via mobile

this is a very old colonial hotel. the location is very central and walking distance to restaurants, kandy city centre and temple of tooth relic. it is very convenient to stay here.

however, be prepared with the noise from buses and cars as it is beside the main road. and do not expect modern room design as it is colonial style hotel.

Stayed March 2014, traveled on business
Helpful?
1 Thank EWayC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anuradhapura, Sri Lanka
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed July 6, 2014

Located right next to the Kandy Lake and Sri Dalada Maligawa. Its a massive old colonial hotel
Food are average.The staff at reception and staff housekeeping/ restaurant is nice and helpful.
Price is reasonable.

Room Tip: Side of Kandy lake
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  • Stayed August 2013, traveled with family
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Helpful?
Thank Wijerathne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 4, 2014

We checked into Queen's hotel on June 3 for one evening. We specifically requested for a quiet room thru internet and such request was renewed at the time of checking in. Mr. Saman, a receptionist, assured us that a quiet room will be allocated to us. It turns out that the room was facing the busy Main Street with constant noise from traffic. When we related our concern to the same staff again. He said that the noise would die down after 9:30p.m. And that there was no other room available as the hotel was fully booked. After a sleepless night because of the noise from the traffic, we found out that there were plenty of vacant rooms that face the inner garden of the hotel. We resent very much about the misrepresentations made by Mr. Saman. The room, by the way, that we stayed in was smelly and dirty. Dust are everywhere. Lots of flies in the restaurant when we had breakfast there! We got so angry and asked to speak to the manager when we checked out the next day! The complaint was completely ignored possibly because the room payment was demanded to be paid up front and there was nothing that we could do to the hotel. My suggestion is that you should think twice whether you really want to stay there.

Room Tip: Don't go!!
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  • Stayed June 2014, traveled as a couple
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Helpful?
2 Thank Norma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Kandy hotels

Bristol, United Kingdom
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 3, 2014 via mobile

Steeped in history, perfect location and fantastic service - we would highly recommend. The rooms are clean and comfortable, there's a great pool and delicious breakfast. The whole hotel has a wonderful air of old colonial grandeur - a pianist playing in the lobby all evening, gorgeous antique furniture and a small museum area documenting the hotels historical landmarks in the city. Overall a much enjoyed stay, and fantastic value for money!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sarah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level 6 Contributor
111 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed June 30, 2014

Myself and my wife stayed at this hotel during our recent Sri Lanka tour. The hotel is a beautiful colonial building located just opposite the temple of the tooth. The upkeep can be imp,roved. But overall we had a good stay. The food was excellent.

  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dorai N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 25, 2014

Queen's Hotel was located in the centre of Kandy, right next to the Kandy Lake and Sri Dalada Maligawa. There are a couple good restaurants nearby and ODEL's LUV SL merchandise store right on the ground floor of the building.

We arrived late in afternoon and asked the price and if there were any lake rooms left available. It was twice the price of Agoda so we decided to book on Agoda, and the front desk said no more lake rooms but he'll arrange us a "good room".

After booking is confirmed we were shown our room on the second floor. All we could see was the swimming pool and the roof of another building.

We wanted to boil some hot water and make coffee, but found out that the water boiler wasn't working. I proceed to call the front desk and he said he'll ask someone, but however no one even knocked on our door after two hours.

And just as everyone on TripAdvisor pointed out, the rooms definitely need refurbishing. The water sink on the floor of bathroom was barely working, and the bathroom itself is too small compared to the room.

A good thing was that they provided drivers' quarters so that we didn't need to worry about our drivers' accommodation.

After that night's stay we decided to move to another hotel as this hotel failed our expectation really badly.

Room Tip: Ask for lake rooms.
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ryan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Queens Hotel Kandy

Property: Queens Hotel Kandy
Address: No. 4 Dalada Veediya | No. 4 Dalada Veediya, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #30 of 53 Hotels in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3 star — Queens Hotel Kandy 3*
Number of rooms: 100
Official Description (provided by the hotel):
WELCOME TO QUEEN'S HOTEL One of Sri Lanka's iconic historic hotels, Queen's Hotel, situated in the heart of Kandy, faces the beautiful splendid surroundings alongside the Kandy Lake. With a history of over 160 years The Queen's Hotel is a 90 room British Colonial style luxury hotel. This former Governor's residence is one of the oldest hotels in Sri Lanka which is managed by the Ceylon Hotels Corporation. What's momentous about Queen's Hotel is that it is situated in Kandy, where the world prominent "Temple of the Tooth Relic of Lord Buddha" is. Every country has its pageants and festivals and so does Kandy which has the world famous "Kandy Esala Perahera Pageant" which is held annually. This pageant proceeds along side the Queen's Hotel's East & West wings, providing the most magnificent viewing facilities for the guests who patronize the hotel. ... more   less 
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