We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Queens Hotel Kandy
Nearby Hotels
$56
Hotels.com
View Deal
  • Free Parking
  • Pool
$64
$53
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$115
$40
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
$35
$29
Booking.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$77
$74
Expedia.com
View Deal
  • Free Wifi
  • Free Parking
$134
$84
Agoda.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$88
$69
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Pool
$96
$40
Priceline
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
$64
Hotwire.com
View Deal
  • Free Wifi
  • Free Parking
$175
Expedia.com
View Deal
Certificate of Excellence
  • Free Wifi
  • Free Parking
Reviews (1,207)
Filter reviews
1,207 results
Traveler rating
153
418
382
142
112
Traveler type
Time of year
LanguageAll languages
More languages
153
418
382
142
112
Show reviews that mention
All reviewsheritage hotelwooden floorskandy lakebygone eraold colonialtooth relicthe location is perfectview of the lakecentre of townbuffet dinnertuk tukdaladabuddhist
Filter
Updating list...
534 - 539 of 1,207 reviews
Reviewed January 29, 2014

The location is excellent, right in the middle of Kandy and next to the tooth relic temple. The breakfast was also excellent, great variety.

Overall they need to invest in some double-glazing or some sort of noise insulation. We were up at 5am from the noise on the street. The decor has so much potential but it feels they haven't quite caught up with the times, especially the bathroom which was dated and looked quite tired. The hotel had so much potential, but they haven't really made an effort to bring it up to scratch.

We paid $100 and for that I think it falls short.

Room Tip: The rooms near the pool are not that nice but are quieter than the rooms facing the lake.
  • Stayed: January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank wordtraveller13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded January 29, 2014

Dear Guest.

Greeting Good Day !!

Thank you very much for updating your comment us on Trip Adviser and your comment is highly appreciated by our management in advance.

We are looking forward to welcome you again and please feel free to contact us on reservations.queens@kandyhotels.lk or +9481745745 for your next visit.

Thank You and Warm Regards.

Queens Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2014

On the one hand, you are in the heart of Kandy and therefore can walk to the temple of the tooth and around the lake but it also comes with all the noisiness from town. The rooms are large but sparse, the beds uncomfortable, the bathrooms dingy and the service is pretty poor. In terms of location, you are doing pretty well here and its not absolutely horrible but there are much nicer places in the area.

Room Tip: Ask for a room overlooking the pool if you want to minimize street noise.
  • Stayed: January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank anuka9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded January 29, 2014

Dear Guest.

Greeting From Queens Hotel.

Many for adding your comment feedback about us on TripAdvisor and your comment feedback is really appreciated by our management team in advance. We would like to tell you that we took your opinions in positively.

Please feel free to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit, if you wish to visit into Sri Lanka again.

Thanks & Regards.

Queens Hotel.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 21, 2014 via mobile

This hotel is in a great location, close to the temple and the lake. Unfortunately there was nothing else great about it. They made us pay upfront on arrival. Good job they did as we'd probably have moved. The bed was too small, the bathroom was damp and the food was pretty bad. Even a cup of tea was a disaster as the milk was off. Had to ask 3 times until we got some milk that didn't include floating lumps. Don't even go there with the club sandwich. It's unfortunate as the staff were lovely, but fighting a losing battle on a sinking ship that needs several million (if not billion) spending on it to resurrect it back to its former glory. Shame as it could be great. Having said that, the pool area is quite nice.

Stayed: January 2014, traveled as a couple
1  Thank JeneratorUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded January 22, 2014

Dear Guest.

Greetings from Queens Hotel !!

Thank you very much for your review about us on TripAdvisor and we are very pleasure to inform you that your comment feedback is very important for us to be improved our service standard and we have shared all this indicated points with our management.

We could take these points positively to be correct our self and hopefully in next occasion we would be able to give you a good quality service, if you wish to visit to us again in your next Sri Lankan Tour.

Please do not hesitate to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit.

Thank You.

Warm Regards,

Queens Hotel Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2014

The travel agent charged me twice for the trip that I booked, pretending it did not work the first time. So you better don't book any trips with them. The hotel makes you pay before you even have seen the room. The (super small) TV did not work and the shower was broke, I had to request fixing several times before someone came. The rooms are next to the main road so it is super noisy. The internet in the room is very weak, you have to go downstairs to the lobby to use it properly. If you want to enjoy the building come for dinner rather than wasting your money on the room.

  • Stayed: January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank GisellaTravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded January 20, 2014

Dear Guest.

Greeting Good Day From Queens.

Thank you for sparing your time in putting together a detailed explanation of the problems you have experienced at our Hotel during your stay. Also at the same time I would like to sincerely thank you for bringing these valuable points for our attention, as it is only through feedback from our guests that we are able to rectify and improve on our service standard.

Please kindly contact us on +94815745745 or reservations.queens@kandyhotels.lk. if you wish to visit into Sri Lanka again.

Thank You and Warm Regards.

Queens Hotel Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2014 via mobile

There isn't a note convenient location to stay in Kandy. The staff were helpful and catered for our family group with a few extra beds in a suite. Great feel better in this old building. I would give it five stars if it wasn't for the temple chanting and road noise starting up every morning well before 6am! We will get a pool facing room next time instead of one facing the temple or lake!

Stayed: January 2014, traveled with family
Thank Duanne G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Queens Q, Front Office Manager at Queens Hotel Kandy, responded to this reviewResponded January 16, 2014

Dear Guest !!

Greeting From Queens Hotel.

Thank you very much valuable review about us on TripAdvisor. We really appreciate your comment feedback in advance.

Please do not hesitate to contact us on +94815745745 or reservations.queens@kandyhotels.lk. for your next visit.

Thank You and Warm Regards.

Queens Hotel Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews