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“health an safety issues” 3 of 5 bubbles
Review of Hotel Topaz

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Hotel Topaz
Ranked #13 of 357 Kandy B&B and Inns
Doncaster, United Kingdom
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“health an safety issues”
3 of 5 bubbles Reviewed January 9, 2014

Stayed here over Christmas 2013 for 2 nights. The rooms are very plush and the food is good. Just a couple of health and safety issues, the hairdryer in the bathroom is wired into the back of a socket and there are no handrails on the marble stairs. I was one of three people who fell in 2 days

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, January 11, 2014
Dear Reviewer,
Thank you for your kind review.We value your patronage during the past christmas season and very much glad that you had a comfortable stay at Hotel Topaz.We are extremely delighted and encouraged by your high estimation of the hotel rooms,food & facilities.we identified that the handrail which was on place should be replaced with a new one but our supplier failed to install it within that period due to x'mas holidays,we have everything in order now.Thank you for your patronage and it would be a pleasure to welcome you again at the Hotel Topaz when you next visit Sri Lanka.
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658 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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English first
Riyadh, Saudi Arabia
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 6, 2014

I had stayed with my family during a tour of Sri Lanka. The booking here was a goof up by our travel agent as we were supposed to be booked in another hotel. Anyways, the hotel is good and the view from the hotel is excellent. The food was acceptable with limitation on room service.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Rahul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, January 12, 2014
Dear Reviewer,
Thank you for your kind review of Hotel Topaz.We are happy that your family had a great stay with us enjoying the awesome view from your Deluxe Room experiencing our unique & True hospitality. We thank you for your encouraging feedback on our services and facilities and appreciate very much your recommendation. We look forward to welcoming you once again on your next visit to sri lanka.Thank you for your patronage
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London, United Kingdom
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

topaz hotel was really fantastic place to stay the view of kandy was epic the rooms are plush + clean the staff + food were great.........................THE CURRY SOFT SHELL CRAB ....... MMMMM..........was out of this world........ hope to go back one day sometime next year maybe .looking out of the window feel like you are on top of the world mountains all around you your allmost in the clouds really happy with everthing about topaz when you vist kandy lake you may need a tuk tuk to take you back if you have had a little to much to drink ! but me and my wife can say it was one of the best hotels we stayed in THANK YOU TO ALL THE STAFF ! at topaz

Room Tip: 423 fantastic room!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
2 Thank matdeb s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, November 25, 2013
Dear Reviewer,
I would like to thank you for your glowing five star Wow.....review of your recent stay at Hotel Topaz.It’s nice to hear that you were thrilled during your stay at Hotel Topaz with all its latest facilities,amenities and services.Also i will pass your compliments to our Chef for inspiring and serving you a curry soft shell carab dish.Topaz has earned a reputation second to none for outstanding quality and service and every feature has been designed to enhance our guests 'an awesome experience' ,our unique location has been the most remarkable of all enabling an unforgettable memory for our patronizers making them fall in love with this gem stone at the peak point overlooking the mountains or the city with only 10 minutes drive from the city.So please don’t keep us as a secret. Tell all your family and friends about us.It is our pleasure to know that you are planning to return to Hotel Topaz Kandy next year.Once again Thank you for your warm review.
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Glasgow, United Kingdom
Level Contributor
100 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 bubbles Reviewed November 19, 2013

I was here for business, stayed one night but enjoyed it. Would stay there again probably...

The location is a bit out of town it seemed though, a drive up very steep hills. Didn't seem like walking distance into town. You'd need a car/driver or taxi.

Hotel seems old and dated when you first enter, but rooms were quite pleasant, modern, stylish. Whole room and bathroom was spotlessly clean, everything worked.

Dinner buffet seemed to be included in the room and was fine, nothing special though.

The one draw back of this hotel was the internet. There was free wifi in reception area, but not in the room, there you had to pay (although it was very cheap), but come on, in this day and age free wifi is free wifi. That was my only complaint.

Although i just remembered i tried to order Sri Lankan coffee, and they had no coffee, someone had to go and buy some, and 40minutes later I got my coffee....

It's a 3 out of 4, but i liked it so it gets 4 out of 4.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank J H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, November 24, 2013
Dear Reviewer,
Thank you for your review. We are glad that you had a comfortable stay with us enjoying the sumptuous food during dinner,the modern rooms with the latest facilities & amenities on offer. Your constructive observations regarding free-wifi is well noted. It is heartening that you consider the location as wonderful and also your assurance to stay with us on your next trip to Sri Lanka. Thank you for your patronage At Hotel Topaz.
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Northampton, United Kingdom
Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 17, 2013

Stayed here as part of tour for 2 nights, after a couple of okish hotels that were 4 stars was not expecting this.

The hotel looks like it is being refurbished or has been.

The rooms were of decent size and well equipped. Choice of Air Con and Fan, although when trying to sleep we found the fan better than the air con.

The bar is of good size and serves a good choice of alcohol.

The breakfast was very good with a good choice of food and a live omelette bar which was cooked really well.

The staff were attentive although the gem shop seller got annoying with the same pitch when walking by his shop.

Overall a really good hotel that should really be 4 stars.

  • Stayed November 2013, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sooon123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, November 18, 2013
Dear Reviewer,
Thank you very much for your five-star review. We appreciate the sentiments expressed regarding your overall stay and are delighted that you had an unforgettable experience at Hotel Topaz .Your correct evaluation and judgement about us as a 4 star Hotel and recommending us to other travelers are encouraging. We hope to see you soon again on your next visit to Sri Lanka and thank you for your patronage.
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Dubai, United Arab Emirates
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed November 15, 2013

Stayed at the Tourmaline which is a sister hotel of the Topaz and shares the same hill top site.
The hotel was good and we were very happy with the service. The room was fine although the bathroom could have been cleaner. The shower curtain was in need of a freshen up. We had a driver so we didn't have a problem getting into Kandy - it was 10 minutes into the town. Would stay there again if I was back in Kandy.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 489Izzy56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FrontOffice M, Front Office Manager at Hotel Topaz, responded to this review, November 16, 2013
Dear Reviewer,
Thank you indeed for your review. We are extremely glad that you and your family had a relaxing stay at Hotel Topaz/The Tourmaline also known as ''The Double Gem A Top A Hill'' ,experiencing our warm hospitality and the latest facilities on offer.Your recommendation & your constructive observations of the hotel is much noted & appreciated. Thank you for your patronage and we hope your family will spend your next holiday in Sri Lanka, with us.
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Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 bubbles Reviewed November 13, 2013

Great location but extremaly overrated hotel.i am currently stayin there for 2 nightd
Rooms on 1st floor overlook the access road. There is Constant trafic noise. The room doors are so thin you can hear everything happening in the hallways and at reception/bar, thank god somebody invented earplugs
Clean room but some other places in the hotel are not so clean like the swimming pool and the windowsills in the restaurant which offer a collection of dust and dead insects
Ordering a drink at the bar can be a challenge as groups are favored. I waited 10mn before complaining that no one came to get my order.The staff very nicely and profusely apologized which was nice anyway
This hotel has a long way to go to play in the luxury hotel class despite its obvious efforts

  • Stayed November 2013
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank fm75019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Topaz

Property: Hotel Topaz
Address: Anniewatte, Kandy 20000, Sri Lanka
Location: Sri Lanka > Central Province > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #13 of 357 B&Bs / Inns in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Topaz 3*
Number of rooms: 73
Official Description (provided by the hotel):
Hotel Topaz was built in 1976 and fashioned after a much loved gem stone found in Sri Lanka. Considering its situation in the hill capital of Kandy, the last royal stronghold in the country, Hotel Topaz is considered the jewel in the crown of Kandy.Nestled amidst lush tropical greenery, surrounded by the distinctive Knuckles Mountain range and Bible Rock, enveloped in the cool winds blowing through the mountains, Hotel Topaz offers something for everyone.The short distance away from the city centre itself, lends the hotel and its guests maximum accessibility no matter what the choice of activity is. However Hotel Topaz offers guests a tranquil setting and the option of exploring the city’s rich heritage in style and comfort.The warm and personal service serves to truly bring out the widely famed Sri Lankan hospitality. Guests at Hotel Topaz are made to feel at home, and explore the surrounding gardens or have a cocktail or high-tea on our famous rooftop terrace with its 360 degree view of the city and its hills. ... more   less 
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