The Executive Chef of this hotel is wonderful.
However given my experience with the front office I will NEVER stay here again.
Our rooms were booked by a very reputed travel agent the day before we checked in uneventfully. However at check out the next day, the front desk said that they had not received the payment from the travel agent and wanted us to stay there until they "talked" to the travel agent. My position is that they should have told me when I checked in, not when I was checking out. Their contract was with the travel agent and not with me. I had an important religious appointment at the main temple in Kandy, so I gave them my business card and said to call me if there was a problem. When I left they tried to detain my vehicle which is unlawfull confinement and a criminal act. With hindsight I should have called 119 (the Sri Lankan 911.) Subsequently they insulted me in front of other guests by asking me to leave all my bags behind (a family of six!) until they received payment. Finally I called the travel agent myself and left while they were talking. The Manager of the Front Office called me 12 hours later and apologised. However there are so many good hotels in Kandy that I have stayed at such as Hilltop, Mahaweli Reach, Earls Regency, Amaya Hills that I strongly recommend that this hotel - Topaz, be avoided.
- Official Description (provided by the hotel):
- Hotel Topaz was built in 1976 and fashioned after a much loved gem stone found in Sri Lanka. Considering its situation in the hill capital of Kandy, the last royal stronghold in the country, Hotel Topaz is considered the jewel in the crown of Kandy.Nestled amidst lush tropical greenery, surrounded by the distinctive Knuckles Mountain range and Bible Rock, enveloped in the cool winds blowing through the mountains, Hotel Topaz offers something for everyone.The short distance away from the city centre itself, lends the hotel and its guests maximum accessibility no matter what the choice of activity is. However Hotel Topaz offers guests a tranquil setting and the option of exploring the city’s rich heritage in style and comfort.The warm and personal service serves to truly bring out the widely famed Sri Lankan hospitality. Guests at Hotel Topaz are made to feel at home, and explore the surrounding gardens or have a cocktail or high-tea on our famous rooftop terrace with its 360 degree view of the city and its hills. ... more less
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