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“Great Staff! Thank you..”
4 of 5 bubbles Review of Hotel Hilltop

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Hotel Hilltop
Ranked #28 of 53 Hotels in Kandy
Dehiwala-Mount Lavinia, Sri Lanka
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great Staff! Thank you..”
4 of 5 bubbles Reviewed January 28, 2014

Just to say thank you to some wonderful people. What impressed me most about Hotel Hiltop Kandy was the friendly, courteous & professional service exhibited from the Front Office Manager downwards. However it was the Front Office Executive Dulana Wettewa who impressed us immensely. We went to Kandy to attend a wedding. After dressing we found that our vehicle had developed a flat tyre. To our surprise Mr. Wettewa offered his vehicle to us & when we politely declined his generous offer, he went to the vehicle & started replacing the tyre with the help of the Security Guard. I have never experienced such kindness and caring from a person despite being in office attire (tie included).
Thanks to Hotel Hiltop for the training given to your Staff and a big thank you to Dulala, wish you all the success.

Stayed January 2014, traveled with family
Helpful?
1 Thank Peter J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this review, February 25, 2014
Dear Sir,
Thank you for selecting Hotel Hilltop and staying with us. Thank you also for taking the time and trouble to comment about us on the Trip Advisor. We are happy to note your positive comments about the staff and the experience you received at our hotel. We are very pleased and motivated by your comments and trust that you would come back to Hotel Hilltop to spend another great holiday with us .We assure you our best services at all the time.

Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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604 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
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Stonehouse, United Kingdom
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
2 of 5 bubbles Reviewed January 27, 2014

Stayed here for 2 nights as part of an 8 day tour of central Sri Lanka. Without a doubt this was the wot.orst hotel we stayed in. The location is perfect with views loking down over the city (even allowing for the railway station). The staff we interacted with were helpful and polite, but thats about it.

We booked for B&B and as were stayed during a Poya Day (Bank Holiday) we also ate our evening meals at the hotel. The first evening was OK with a choice of Sri Lankan & International cuisine which as we arrived fairly early to eat, there was a variety and it was hot. Breakfast the following morning was not hot and we had to wait for some food to be cooked so opted for the prepared food which was a mistake. The breakfast on the following day was the same and the hotel seemed to be more concentrating on a local wedding than on the needs of its international guests. The meal on the second evening was dreadful. We arrived early only to find no tables available. No problem - a drink in the bar (no alcohol due to Poya Day so again - no problem). We waited 40 minutes to get our Ginger Beers and an hour after first arriving we were able to get a table for 2. The remaining food was not replenished and the existing food that what was supposidly being kept warm was stone cold.
Our room had an arrangements of hooks hanging from the ceiling, and simiular angles or supports attached to the wall. I have no idea what these were for and one can only surmise that at some time in the past shelving and/or drapes were attached, long since removed but alas not so the hooks and brackets!! On the morning of our departure the air con unit started to leak, whilst these things can happen, it was just the final nail in the coffin.
My wife and I stayed in 5 hotels in our 15 days in Sri Lanka and I have written complimentary reviews on all of the others and will happily stay at them again in the future. I thank the staff for the courtesy but I will not be staying here again and would not recommend the hotel.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OLSPBH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this review, February 25, 2014
Dear Valued Guests,

Thank you for selecting Hotel Hilltop as your holiday destination. Thank you also for taking the time and trouble to comment about your experiences at the hotel on the Trip Advisor. We are happy to note your positive comments about the staff. We are very thankful to you for bringing to our notice the shortcomings that you had to undergo at our hotel. I humbly extend my sincere apologies to you for the inconveniences caused during your stay at Hotel Hilltop.

I have taken the necessary steps to sort out all mentioned shortcomings and will make sure that our standards of services will be improved by tremendously before your next visit to Hilltop which all of us are looking forward to.

Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Leeds, United Kingdom
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed January 25, 2014 via mobile

Recently stayed at the Hilltop Hotel in Kandy for 3 nights. I choose the hotel for its location, high on the side of a hill looking out over the town. The views were amazing. The hotel itself is very comfortable and well equipped with an excellent buffet breakfast and the staff were very attentive. We didn't have dinner at the hotel but they do offer a nightly buffet for about 2600 rupees per person. They didn't have an al a carte menu on offer so one night, tired after a long day site seeing, we had room service to sate our need for a burger and chips. The hotel is just a short tuk tuk ride down into Kandy though, where there are plenty of restaurants and bars. The staff were extremely helpful arranging taxis and tuk tuks and giving us a map of Kandy Town. A well priced hotel.

Stayed January 2014, traveled with friends
Helpful?
Thank tulip_1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this review, February 23, 2014
Dear Valued Guest,

Thank you for selecting Hotel Hilltop and staying for 03 nights. Thank you also for taking the time and trouble to comment about us on the Trip Advisor. We are happy to note that you are extremely happy about the experience you received at our hotel. Trust that you would come back to Hotel Hilltop to spend another great holiday with us .We assure you our best services at all the time.

Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, Greece
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed January 23, 2014

Very old, not very clean and very noisy although quite far from the main road. Breakfast was very good but dining area was not very clean.
The swimming pool was small. The view was nice. WiFi was not availiable

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Argyris76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this review, February 23, 2014
Dear Valued Guest,

Thank you very much for selecting Hotel Hilltop as your holiday destination. Thank you also for the time and trouble you have taken to comment about our hotel on the Trip Advisor. We greatly appreciate all the comments that you have made and are very thankful for bringing the shortcomings to our notice. Your review was discussed and immediate measures were taken to rectify areas that have been pointed out by you. We look forward to having you with us again and we assure you our best services at all times.

Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bexhill-on-Sea, United Kingdom
Level Contributor
160 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
2 of 5 bubbles Reviewed January 21, 2014 via mobile

We stayed here for one night on a tour of Sri Lanka. We were expecting to stay at a different hotel but we're advised by tour company that this was all that was available.
The hotel was shabby in communal areas. Our room was needing some repairs. There was no safe or bottle opener. Also no bottled water. Water was provided in a flask, which I was reluctant to use.
The food that was served for dinner and breakfast was satisfactory.
The location was noisy, all night long we heard the trains and also traffic from the road.
We were happy to leave.

Stayed December 2013, traveled as a couple
Helpful?
Thank Dotty003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this review, February 21, 2014
Dear Valued Guests,

Thank you for selecting Hotel Hilltop as your holiday destination. Thank you also for taking the time and trouble to comment about your experiences at the hotel on the Trip Advisor. We are very thankful to you for bringing to our notice the shortcomings that you had to undergo at our hotel. I humbly extend my sincere apologies to you for the inconveniences caused during your stay at Hotel Hilltop.

I have taken the necessary steps to sort out all mentioned shortcomings and will make sure that our standards of services will be improved by tremendously before your next visit to Hilltop which all of us are looking forward to.

Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed January 19, 2014

As the name suggests, hotel view provides serene view and soothing breeze.. we had a good time in the hotel, staff was accommodating in giving us early check-in.... however food as well the cost of rooms I felt was on the higher side...

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jagjeet_Harode
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this review, February 21, 2014
Dear Sir,

Thank you for selecting Hotel Hilltop Thank you also for taking the time and trouble to comment about us on the Trip Advisor. We are happy to note that you are extremely happy about the experience you received at our hotel. Trust that you would come back to Hotel Hilltop to spend a another great holiday with us .We assure you our best services at all the time.

Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Loughborough, United Kingdom
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed January 19, 2014 via mobile

We stayed at this hotel for two nights and found it to be ok. Nothing outstanding.
It was at the top of a very steep hill which didn't bother us as we had a driver but if you wanted to walk down to the town and then back up I could imagine it being tough.
We enjoyed our stay and made use of the pool table and ping pong.
Food was nice too.

Stayed January 2014, traveled as a couple
Helpful?
Thank Tez197831
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HilltopKandy, General Manager at Hotel Hilltop, responded to this review, January 20, 2014
Dear Valued Guest,

Thank you very much for selecting Hotel Hilltop as your holiday destination and staying for 02 nights. Thank you also for the time and trouble you have taken to comment about Hotel Hilltop on the Trip Advisor. We are happy to note your positive comments about food & facilities. We look forward to having you at Hotel Hilltop again. We assure you our best services at all times.

Yours faithfully,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Hilltop

Property: Hotel Hilltop
Address: 200/21 Bahirawakanda | Peradeniya Road, Kandy, Sri Lanka
Location: Sri Lanka > Central Province > Kandy District > Kandy
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #28 of 53 Hotels in Kandy
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Hilltop 3*
Number of rooms: 73
Reservation Options:
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Also Known As:
Top Hotel Kandy
Top Hotel Hill
Kandy Top Hotel

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